INNOVATIVE SOLUTIONS FOR CUSTOMER AND EMPLOYEE EXPERIENCE
CUSTOMER EXPERIENCE AS A SERVICE (CXaaS)
Our platform is designed to integrate seamlessly with your existing systems, enabling real-time analytics, comprehensive reporting, and intelligent routing. Enhanced by Artificial Intelligence (AI) and Machine Learning capabilities, this solution delivers more personalized customer interactions and improves operational efficiency.
WHAT CXaaS SOLUTIONS DO WE PROVIDE?
Intelligent Messaging
Next-Generation Voice Technology
Advanced Video Solution
Knowledge Base Management
Customer Engagement Management
Quality Management
Data-Driven Insight
Data Management
BUSINESS PROCESS AS A SERVICE (BPaaS)
Our trained professional team is ready to handle a wide range of services, from customer service and payment collection to sales. We deliver solutions tailored to your business needs with excellent scalability.
WHAT BPaaS SOLUTIONS DO WE PROVIDE?
Payment Collection
Customer Service
Outbound Sales
MULTI-PROCESS HR OUTSOURCING (MPHRO)
Our MPHRO (Multi-Process Human Resources Outsourcing) services cover the entire process, from sourcing, recruitment, development, and payroll management. Through these services, we ensure every partner receives optimal support to achieve operational excellence.
WHAT MPHRO SOLUTIONS DO WE PROVIDE?
Recruitment & Selection Process Services
Employee Administration & Registration Services
Payroll Processing Services
Time Management Services
Operational Support Management Services
Employer of Record (EOR)
OUR DNA
These are the values that shape how we create the best experiences for customers and employees. KPSG supports business operations through exceptional human resources, modern technology, and reliable governance to help your company achieve sustainable long-term success.
WHY KPSG IS THE RIGHT BUSINESS PARTNER?
PERUSAHAAN TERPERCAYA DI INDONESIA
A Trusted Company in Indonesia
KPSG is a CXaaS, BPaaS, and MPHRO company trusted by many Indonesian businesses. To date, we have been relied upon by more than 300 companies across various industries.
RESPONSIF & FLEKSIBEL
Risk Mitigation
KPSG provides reliable, efficient, and secure solutions to help businesses reduce operational risks and optimize processes.
MITIGASI RISIKO
Experience-Based Excellence
A successful business requires dependable processes. Our expertise can help you implement proven best practices built over more than 35 years.
KEUNGGULAN BERBASIS PENGALAMAN
Responsive & Flexible
We respond to your business needs quickly and accurately, allowing your company to focus on growth.
CASE STUDIES
For more than 35 years, KPSG Group has assisted many clients from various industrial sectors ranging from Banking, Insurance, Multi Finance, and others. KPSG Group is always committed to providing the best for our clients.
OUR CLIENTS
NEWS & INSIGHTS
