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ABOUT KPSG GROUP

KPSG Group is the best Business Process as a Service (BPaaS) company in Indonesia that provides the required human resources, information systems, as well as supporting technology. We combine expertise in Business Process Outsourcing (BPO) and Information Technology Outsourcing (ITO) as a solution for more effective and efficient business operations.

KPSG Group has been operating since 1990 as the first outsourcing company in Indonesia and has developed into a BPaaS company with a focus on Customer Experience (CX) and Employee Experience (EX) solutions as it is today.

Our main goal is to provide intelligent business operations solutions by leveraging Cloud Applications, AI Technologies, DX Strategy, Process Innovation, Data Analytics, and Interconnectivity capabilities. Through the solutions we provided, clients can entrust all of their business processes to KPSG Group to drive better business growth.

KPSG GROUP AS A BPaaS COMPANY

KPSG provides Business Process as a Service (BPaaS) solutions using cloud computing technology in each of its implementations. A transformation of business process optimization solutions that were previously better known as Business Process Outsourcing (BPO).

KPSG Group realizes the importance of utilizing the latest IT technology in facing every business competition in the digital era as it is today. Therefore, the BPaaS solution is carried forward to support the business’s operational aspects making them easier and more flexible.

The BPaaS solution provided by KPSG is also intended as a cost-effective optimization of business processes. This is possible because of the use of cloud-based technology, where companies do not have to buy or maintain their own software and hardware. In addition, BPaaS solutions also enable companies to be able to apply automation processes to repetitive tasks, optimize business productivity, and improve customer experience.

WHY CHOOSE THE KPSG GROUP

KPSG aims to help companies grow their business by leveraging cloud-based systems as part of their operational transformation.

Accommodate Changing Business Needs

The solutions we provide utilize a cloud foundation to suit business needs and accommodate fluctuating business processes.

Advanced Technology with Efficient Cost

We provide modern and sophisticated BPaaS solutions at an efficient cost.

Stability

Has numerous experience and knowledge related to IT compliance and Behavioral Governance to comply with local and regional audits.

Responsive

Capable of settling your company’s needs precisely and quickly.

Flexible

Capable of meeting your business needs in configuring system applications.

Secure

Implement Data Information Security standards and certified with ISO and PCI DSS.

VISION

To focus on Harmonious Recurring Business with a Sustainable Growth, by means of Digitally-Enriched Corporate Strategy that is directly or indirectly support social welfare as a promoter to the growth of employment maturity and the acceleration of economy.

MISSION

To cultivate mutually-beneficial returns to the stakeholders by providing a harmonious world-class services.

OUR ACHIEVEMENTS

Experience and solution quality that continues to improve has pushed us to become the Best Business Process as a Service in Indonesia.

4.500+

Number of Outsources

22.200+

Number of Payroll Processing

10 Million+

Volume of AI Traffic

2.160+

Number of Contact Center
Active Work Stations

150+

Number of Clients

CERTIFICATION

PERSEBARAN JANGKAUAN BISNIS

2 Countries

15 Cities

4 Office

2 BPO Workshop Center

13 Recruitment Center

1 Training Center

CORPORATE MILESTONE

Started in 1990 as the first outsourcing company in Indonesia, KPSG has steadily grow into what it is today.

image history

1990

KPSG was established as the first outsourcing company in Indonesia.

2002

We were appointed as a certified provider of 140XY Contact Center Number by Menkominfo.

2003

We successfully developed Ontrace® Contact Center System Application, including IVR Technology which was officially launched by Menkominfo.

2004

We entered Business Process Outsourcing (BPO) Services in the area of Credit Initiation Process by providing pre-screened & data entry for banks.

2006

We established a team that focus on a research and development of Channel Interaction Application for Contact Center.

2007

We made a regional business deal arrangement which marked a starting point for KPSG’s vision to be the leading BPO Services provider.

2008

We successfully provided Bancassurance Telemarketing Services, proving that we have the capability to fulfill the quality and compliance requirements of the banking and insurance industry.

2009

  • We successfully provided advanced BPO Services in the areas of Telecollection, Inbound Order Taking, and Customer Data Cleansing.
  • We were appointed by Telkom to be an E1 Telkom usage aggregator, as a complementary service to the 500XY and 140XY Contact Center Number and Contact Center Services.
  • We acquired ISO 9001:2008 certification in Integrated Outsourcing Services (Contact Center Services, BPO Services, and Human Resources Services) as an upgrade of our previous ISO 9001:2000 certification in 2008.

2010

  • We established several recruitment centers located in Tangerang,  Semarang, Yogyakarta, Malang, Medan, Samarinda, and Makassar, as additions to our recruitment center in Surabaya and Bandung.
  • We initiated BPO telefundraising services for one of United Nations organizations as a part of our CSR programs.

2011

  • We started our strategic alliance with ADP Streamline.
  • We launched our Contact Center Building in BSD, Tangerang which could accommodate more than 500 contact center agents.

2013

We established a Contact Center of 500 Telemarketing and Inbound Sales agents for one of the biggest state-owned banks in Indonesia.

2014

  • We initiated a digital Human Resources platform named Jobsworld.com
  • We acquired a Human Resources Information System (HRIS) company to focus on the research and development of HRIS/Payroll application.
  • We began our business in Securing Assets Services, Facility Care Services, General Services, and Field Support Services.

2015

We began our business in Digital Marketing Services.

2016

  • We launched our first regional office in Makati Philippines under KPSG International Inc..
  • We established PT Digital Animasi Asia, providing Digital Content Creation and Mobile Learning Platform.

2020

We restructured our Payroll Service Division into a new subsidiary company PT Payroll Prima Indonesia with new brand PayPrime.

2022

We acquired PT Egeroo Inovasi Teknologi (Egeroo) which provides AI Chatbot. Combining our expertise in Contact Center System and AI Technology, KPSG aims to provide better Customer Experience Solutions for its clients.

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