The Power of Customer Experience in Multifinance Industry
Boosts Customer Loyalty
A positive CX leads to higher customer retention as clients are more likely to continue using the company’s services, resulting in increased repeat business and long-term relationships.
Fosters Trust to Encourage Complex Financial Transactions
When customers trust the multifinance company, they are more willing to undertake significant financial commitments, leading to increased engagement in higher-value transactions.
The ChallengeS
Lengthy Approval Processes
Multifinance companies often have complex approval processes for financial products like loans and credit facilities. These processes may involve extensive documentation and verification, leading to lengthy waiting times for customers.
Inconsistent Customer Support
Customers may interact with the company through phone, email, or chat, and maintaining a uniform level of service excellence in every interaction is crucial.
Regulatory Compliance
Balancing customer-centricity with compliance requirements requires careful planning and robust security measures to safeguard customer data and transactions.
EXPLORE HOW KPSG’S SOLUTIONS ENSURE CUSTOMER SATISFACTION AND STAY AHEAD IN THE COMPETITION
KPSG INNOVATIVE SOLUTIONS
BPO Contact Center
Provide cost-effective, efficient, and high-quality customer support solutions, allowing businesses to focus on core operations while delivering excellent customer experiences.
ARSI Omni
ARSI Omni is a CX Platform that efficiently manages various communication channels to deliver a consistent customer experience.
ARSI Smartbot
Answer customer’s inquiries automatically, reduce waiting times, and ensure 24/7 availability with ARSI Smartbot.
PUTTING STRATEGIES TO WORK
Simplified Financing Application Process
Streamline the financing application process with user-centric online platforms, reduce documentation requirements, and provide real-time updates for a smooth and hassle-free experience.
Latest Updates on Promotions
Provide information for customers about promotions and special deals to enhance customer experience and satisfaction.
Secure Data Verification
Authenticate identities, prevent fraud, and ensure the confidentiality of sensitive information through encrypted video calls.
Billing Reminders
Ensure timely notifications to customers for payment due dates and minimizing the risk of late payments.
Inside ARSI: A Closer Look at How It Works
UNVEIL THE SUCCESS WITH KPSG
Efficient Application and Approval Process
Streamlines the application and approval process, reduce paper work and waiting times, and provide a hassle-free experience for customers.
Omnichannel Support
Give consistent and efficient support for your customers across multiple channels, enabling customers to interact in their preferred way and ensuring a unified experience.
Seamless and Secure Digital Experience
Provide a user-friendly and secure online platform for customers to access financial services conveniently and with confidence.
WE ARE CERTIFIED
PCI DSS (Payment Card Industry Data Security Standard)
An internationally recognized data security standard that focuses on the security of payment card data. This certificate applies to entities that process, store, or transmit payment card data to protect it from misuse or theft.
ISO 27001
An international standard governing information security management practices. We implement strict policies and procedures to protect customer data, ensuring confidentiality, integrity, and availability of the information we manage.
JOIN OUR SATISFIED CLIENTS
FAQ
Why is it recommended to utilize ARSI in multifinance industry?
- Improved Customer Engagement
ARSI enables real-time interactions, quick query resolution, and proactive support, leading to higher customer satisfaction and loyalty. - Streamlined Processes
ARSI can be integrated with various backend systems, automating manual processes and improving operational efficiency. - Data-Driven Insights
Utilizing data analytics, ARSI can gather valuable information about customer behavior, preferences, and pain points, providing insight for strategic decisions.
What are the benefits of ARSI in multifinance industry?
- 24/7 customer service automation with chatbot.
- Manage all interactions across various channels in one platform.
- Real-time reports accessible anytime.
- Enhance customer satisfaction and build customer loyalty.
Can ARSI be integrated with other CRM system?
Yes, with API integration, ARSI can be integrated seamlessly with any Customer Relationship Management (CRM) system.