Create a Seamless Marketing Operations with ARSI Smartbot

Discover how ARSI Smartbot provides support to insurance marketing agents and makes their operational marketing experience easier and more practical.

PRIVATE BANK

A leading private bank implements an Inbound Call Center System with an integrated ticketing system and access to national scale numbers, resulting in a centralized and standardized customer service.

CASE STUDY OF A LEADING INSURANCE COMPANY

COMPANY BACKGROUND

An insurance company offers customizable products to meet customer needs and provides modern, up-to-date services for the convenience of customers in obtaining insurance.

PRIOR CONDITION

Previously, insurance marketing agents obtained information regarding customer policy status, insurance application letters, customer payment information, and other details by sending emails to the Customer Service department.
This method was deemed inefficient and time-consuming, burdening the Customer Service team’s workload.

OBJECTIVES TO ACHIEVE

Assisting insurance marketing agents in conveniently and effectively obtaining information about customer policy status, insurance application letters, customer payment information, and other details.

Easy Information Access for Insurance Marketing Agents

The implementation of ARSI Smartbot on the company’s website, mobile application, and WhatsApp channel ensures seamless access for insurance marketing agents. Agents no longer need to send emails and wait for responses from Customer Service. With the chatbot, the required information can be obtained quickly and instantly.

ARSI Smartbot

GOALS ACHIEVED SUCCESSFULLY

With the chatbot providing quick responses and easy access, this brings forth a new way for insurance marketing agents to access customer information.
Supported by three channel options, insurance marketing agents have various choices to access the information they need.
The chatbot also helps to ease the workload of the Customer Service team.

TESTIMONIAL FROM BANK MAYAPADA

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