REACH YOUR CUSTOMERS PERSONALLY & CREATE THE BEST CUSTOMER LOYALTY
With more and more businesses continuing to compete for consumer attention, KPSG provides a more personalized customer experience that becomes an effective strategy for businesses to stand out from competitors. Hence, KPSG offers BPaaS solutions with comprehensive CX that will help put your business right at the forefront.
CONNECT WITH CUSTOMERS PERSONALLY WHEREVER THEY ARE
70%
Consumers will be more loyal to companies that offer a smooth, personalized, and seamless customer experience.
64%
Consumers want bots that can provide the same level of service as humans.
77%
Company leaders say the service department (CX team) can be a driver of business revenue.
ADVANTAGES OF USING CUSTOMER EXPERIENCE SOLUTIONS
Holistic Solutions
We combine modern technology and quality human resources to increase sales prospects, convert new customers into loyal customers, or retain existing customers.
Cost efficient
Cost-effective solutions to manage dynamic business needs. The adoption of the latest trends and technology in business can be fulfilled effectively to improve the operational efficiency of your business.
Fast Deployments
The CX platform that we provide is cloud-ready where applications are designed and optimized for the cloud. This allows a faster and easier deployment process, thus shortening the time-to-market.
OUR CX SOLUTIONS
Bring the best experience at every step of your customer journey. Here’s the solution from KPSG to help you build better communication with your customers.
HOW KPSG CAN HELP YOU?
KPSG will help your company communicate with your customers, using KPSG holistic solutions which are a combination of the best BPaaS systems, professional workforce, and modern technology. The solutions we provide are very complete, starting from BPO & ITO Solutions with advanced technology. Learn more about our solutions below.
- BPO
- ITO
Comprehensive KPSG Customer Experience Solutions
Digital Marketing
- Strategy | Creative Consulting
- Digital Ad | Social Media Campaign
Outbound & Inbound Contact Center
- Marketing
- Survey
- Collection
- Customer Service
- Retention
- Verification
- Fundraising
- Order Taking
- Inbound contact center untuk beragam fungsi seperti Customer Service, Order Taking/Inbound Sales, dan Help Desk.
- Outbound Contact Center mencakup Marketing, Survey, Collection, Cleansing/Verification, Fundraising, Retention, dan Welcome Call & Reminder.
ADVANTAGES OF CX SOLUTIONS
KPSG has BPaaS solutions with holistic and comprehensive solutions compared to other similar companies, so you can find everything your company needs in the customer relationship management process at KPSG.
FAQ
Do you still have questions about our customer experience? Check out the FAQ below to find the answer
What are the benefits of improving Customer Experience?
A good customer experience can increase customer loyalty and greatly influence the decision to return to your brand. Thus, the formation of a good Customer Experience will certainly increase your business revenue.
What is CX Platform?
CX Platform is an application-based technology to manage and optimize each channel used in the process of interaction with customers. Moreover, CX platforms can also manage customer service personnel (agents) and customer questions (ticketing) more effectively and efficiently.
What are the benefits of using the CX platform application?
CX Platform can provide various benefits for your company:
– Management of all channels can be done only through one platform, enabling the company to more effectively and efficiently interact with each customer.
– Improve CX in every customer journey because companies can provide the best response through well-organized customer interactions.
– Companies can find out which channels provide the best Customer Experience that need to be prioritized.
What advantages does CX Platform KPSG offer?
KPSG’s CX Platform has many advantages as follows:
– Save Operational Costs
KPSG’s AI-powered bot can effectively filter routine interactions to serve all customers more quickly and efficiently. In addition, our latest WebRTC telephony protocol can also reduce telecommunications costs significantly.
– Able to handle 3 channels from only 1 platform
Contact center agents do not need to switch applications when they have to manage different interaction channels. By using ARSI, agents can switch to 3 channels easily (chat, voice, video) on one platform so as to increase their efficiency and productivity.
– Omni-Channel x Ai Automation
The solutions we provide allow customers to interact with you through the channels they prefer. That way, you can meet customer expectations at every touchpoint with our combination of voice, text and video technologies.
What are the advantages that companies get by using AI Chatbot system?
Several advantages for companies when using the AI Chatbot system:
– Can perform automation to facilitate the company’s operational processes
– Can provide quality solutions and answers to frequently asked questions without having to allocate many agents
– Able to serve customers in a practical, fast, and responsive manner
What are the added values that AI Chatbot KPSG offer?
KPSG AI Chatbot has a true hybrid system and on the fly training. The true hybrid allows a seamless switch of customer handling between agents and bots seamlessly. While On the fly training allows the robot to learn how agents handle customers and over time, the robot will be equipped with agent-like capabilities.
What is Customer Experience (CX)?
Customer Experience (CX) is a customer’s impression or perception of a brand that is formed from every interaction process that occurs between them and your business.
How to improve Customer Experience?
There are several things that can be done to improve Customer Experience:
– Easy to find wherever your customers are.
– Provide relevant information.
– Able to provide a quick response when customers need you.
What are the channels that CX Platform can manage?
Currently our CX Platform can manage and maintain customer engagement through telephone, website, chat, email, SMS and MMS, social media, and mobile applications.
Can I select which channels I want CX Platform to manage?
Of course. You don’t have to pay for things you don’t need. CX Platform can manage channels that only your business uses to interact with customers.
Can the CX Platform KPSG be integrated with other applications?
Yes, our CX Platform has API integration that can be integrated with various platforms such as CRM, ERP, and more.
How to subscribe to CX Platform application?
To subscribe to our CX Platform, please contact the KPSG team via: contact us
Do you still have unanswered questions? Contact us now for more information.
