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THE POWER OF CUSTOMER EXPERIENCE IN HEALTHCARE INDUSTRY

A positive CX ensures that patients not only receive good quality medical care but also feel supported and heard throughout their healthcare journey. This fosters a strong relationship between patients and healthcare providers, promoting continuity of care and encouraging patients to actively engage in their treatment, resulting in better overall health and well-being.

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THE CHALLENGES

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Extensive Process

From appointment scheduling to billing and insurance claims, it is challenging to provide a seamless and user-friendly experience for patients.

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Dispersed Data

Dispersed patient information in healthcare contact centers leads to difficulties in obtaining a comprehensive view of patients’ medical history and interactions, resulting in inefficiencies and delays in providing assistance.

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High Call Volume

Healthcare contact centers often experience high call volumes, leading to long wait times and potential frustration for patients seeking assistance.

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EXPLORE HOW KPSG’S SOLUTIONS ENSURE CUSTOMER EXPERIENCE AND STAY AHEAD IN THE COMPETITION

KPSG INNOVATIVE SOLUTIONS

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ARSI Omni

ARSI Omni is a CX Platform that efficiently manages various communication channels to deliver a consistent customer experience.

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ARSI Smartbot

Answer customer’s inquiries automatically, reduce waiting times, and ensure 24/7 availability with ARSI Smartbot.

PUTTING STRATEGIES TO WORK

Utilizing cutting-edge technologies and data integration platforms, KPSG aims to optimize healthcare processes, improve patient engagement, and elevate the overall quality of care.

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Schedule a Doctor’s Appointment

Enable patients to easily schedule appointments with their preferred doctors through various platforms, ensuring efficient and convenient healthcare access.

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Medical Follow Up Appointment Reminder

Receive timely reminders for medical follow-up appointments, reducing the likelihood of missed appointments and improving continuity of care.

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Medication Reminder

Send alerts to patients and help them stay on track with their prescribed medications, promoting consistent medication intake, and enhancing overall treatment outcomes.

UNVEIL THE SUCCESS WITH KPSG

With KPSG’s comprehensive solutions, ensure your patients get the best experience from the beginning of their healthcare journey.

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Patient-Centered Care

A positive customer experience ensures that patients feel valued, heard, and respected, which leads to better patient outcomes and satisfaction.

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Enhancing Patient Satisfaction

Satisfied patients are more likely to comply with treatment plans, follow medical advice, and engage in preventive care.

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Differentiation and Competitive Advantage

A reputation for exceptional customer service can attract more patients and referrals.

WE ARE CERTIFIED

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PCI DSS (Payment Card Industry Data Security Standard)

An internationally recognized data security standard that focuses on the security of payment card data. This certificate applies to entities that process, store, or transmit payment card data to protect it from misuse or theft.

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ISO 27001

An international standard governing information security management practices. We implement strict policies and procedures to protect customer data, ensuring confidentiality, integrity, and availability of the information we manage.

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TESTIMONIAL DARI BANK MAYAPADA

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JOIN OUR SATISFIED CLIENTS

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FAQ

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Why is it recommended to utilize ARSI in healthcare industry?

  • Enhance Patient Experience
    Patients can easily access information, schedule appointments, and receive support from a single point of contact, providing convenience and efficient communication
  • Efficient Communication
    ARSI Smartbot helps companies to reduce waiting times and enable faster responses to inquiries.
  • Time and Cost Saving
    Automate routine tasks and free up healthcare staff’s time to focus on more critical and specialized tasks, resulting in cost savings.
  • Improve Healthcare Delivery
    By providing efficient and effective communication, ARSI Omni contributes to better care coordination, leading to improved healthcare delivery and patient outcomes.
  • Scalability and Flexibility
    Easily scale operations to accommodate changing demands, allowing healthcare organizations to adapt to fluctuations in patient volumes and service requirements.

What are the benefits of ARSI in the banking industry?

  • 24/7 customer service automation with chatbot.
  • Manage all interactions across various channels in one platform.
  • Real-time reports accessible anytime.
  • Enhance customer satisfaction and build customer loyalty.

Can ARSI be integrated with other CRM systems?

Yes, with API integration, ARSI can be integrated seamlessly with any healthcare system or electronic medical record system.

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CONTACT US NOW!

KPSG Group is ready to assist operational transformation in your company with innovative business platforms and operations.

CONTACT US NOW!

KPSG Group is ready to assist operational transformation in your company with innovative business platforms and operations.

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