Information at Your Fingertips with ARSI Smartbot

Discover how ARSI Smartbot helps provide convenience for customers of a state-owned multifinance company in obtaining the information they need. No need to search through articles or websites. Information can be easily obtained through a chatroom.

PRIVATE BANK

A leading private bank implements an Inbound Call Center System with an integrated ticketing system and access to national scale numbers, resulting in a centralized and standardized customer service.

CASE STUDY OF A STATE-OWNED MULTIFINANCE COMPANY

COMPANY BACKGROUND

A multifinance company, a subsidiary of a state-owned bank, provides convenience in obtaining financing for various purposes. This includes financing for cars, motorcycles, and other needs.

PRIOR CONDITION

Previously, customers and prospective customers obtained information about services and products through the website, social media, or the call center

OBJECTIVES TO ACHIEVE

Customers and prospective customers can easily access information about services and products through a chatroom.
Simplifying the process for customers and prospective customers to obtain information as if they were interacting directly with a live agent.

Ease in Finding Information

ARSI Smartbot is implemented on the company’s website, official company WhatsApp, and official company Facebook Messenger. Customers and prospective customers can now easily obtain information from the chatroom on the website, WhatsApp, or Facebook Messenger

ARSI Smartbot

GOALS ACHIEVED SUCCESSFULLY

With chatbot, customers can find the information they need more quickly and conveniently, compared to manually navigating the website or social media.
Furthermore, chatbot implementation can also alleviate the workload of the company’s call center

TESTIMONIAL FROM BANK MAYAPADA

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