INTELLIGENT CUSTOMER EXPERIENCE PLATFORM

Experiencing the following challenges while managing the Customer Journey?


Customer journey is a series of steps that customers go through when interacting with a business. By delivering the best experience at each stage of the customer journey, you can build strong relationships with your customers. However, the following problems often occur.

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Too Many Disconnected Channels

In a single interaction, 95% of customers use three or more channels to connect with a business.

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Inconsistent Experience

65% of customers expressed frustration over inconsistency of how their information are presented.

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Slow Response Time

More than 50% of customers end their calls after waiting for 45 seconds without receiving a response.

ARSI IS THE SOLUTION!

ARSI is an intelligent customer experience platform that we bring to transform customer interactions with your business into a more modern approach. This smart CX platform helps you manage all customer interactions through a single platform.

WHY CHOOSE ARSI

Experience a seamlessly integrated system for your customer interactions with our five key values.

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Cost Efficient

Reduce the cost with pay-per-use services.

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Fast Deployment

Pre-configured application that enables your operation up and running swiftly.

Seamless Integration

Seamless

Supports open-API Architecture to integrate with your existing ecosystem.

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Cloud Ready

Take advantage of our world class and secured infrastructure.

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True Scalability

Match your operational needs with our scale to fit platform.

ARSI INTEGRATED SYSTEM

By integrating various channels into one platform, ARSI can provide consistent customer experiences and ensure your customers receive fast and accurate service.

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CUSTOMER MANAGEMENT MAIN FEATURES

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VOICE AND VIDEO

Effortlessly manage both inbound and outbound calls, whether it’s voice or video, using SIP PBX and WebRTC technologies.
Take advantage of easy-to-use routing options, intuitive IVR, Power Dialer, and other features.

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DIGITAL CHANNEL

Provide customers with the freedom to interact with your company through various digital channels of their choice. Our platform can manage multiple channels such as:

  • Media Social
  • SMS
  • WebChat
  • Email
  • Messenger
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AI BOT

Enhance your customer handling capacity with AI-powered bots that support a hybrid operating model between live agents and AI technology.

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Chat

Recognize a more casual conversational style in free text, such as the use of everyday language or informal language, and support various languages.

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Video & Talk

Enhance customer interaction with better engagement through voice bots (one-way) and talk bots (two-way).

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LIVE AGENT MANAGEMENT

Effectively and timely handling customer calls is the core of an outstanding contact center. The live agent management feature ensures that each customer interaction is handled by professional agents in their respective fields.

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Basic

Calls will be answered by agents who are on standby. Our system can automatically identify available agents and route the calls accordingly. This feature reduces customer wait time for a response, ensuring there are no long customer queues.

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Skill-Based Routing

Directing each incoming call to the most suitable agent to facilitate communication with the customer. The system can analyze incoming calls and identify the type of questions or issues raised by the customer. Subsequently, the system will route the call to the agent who has the most appropriate skills and expertise to handle it.

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CAMPAIGN MANAGEMENT

Optimize your campaigns and achieve maximum impact and desired results by utilizing the following features:

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Campaign Scheduler

With the Campaign Scheduler feature, you can schedule campaigns based on desired timing, ensuring effective campaign execution.

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Interaction Plan

Simplify agent operations by categorizing customer interactions, enabling agents to handle customer communications more efficiently.

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Agent Distribution

With the Agent Distribution feature, you can assign the best agents to handle specific campaigns, maximizing campaign effectiveness.

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SALES ACTIVITY MANAGEMENT

Optimize your sales process and enhance productivity by integrating all customer relationship management strategies:

  • Sales Activity Tracking and Analysis
  • Pipeline Management
  • Lead Management & Scoring
  • Task Automation
  • Real-time Communication and Collaboration with WebRTC
  • Integration with ERP/CRM systems
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DATA MANAGEMENT

We provide intelligent data management that helps your company manage templates and customer data flexibly, allowing you to run campaigns according to your company’s needs.

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Hyperspeed Upload

With the Hyperspeed Upload feature, you can upload large volumes of data in a matter of seconds. This allows you to efficiently prepare customer data for use in campaigns.

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Smart Filter

The Smart Filter feature assists you in dynamically adjusting data criteria based on campaign needs and automatically processing the data. You can set filters based on specific criteria, making the data used in the campaign more relevant and effective.

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TECHNOLOGY SECURITY

Our contact center is responsible for maintaining the confidentiality of third-party data, including customers’ personal information and conversation outcomes. We always prioritize data security when agents and customers interact through the telephone and other channels. To ensure this, we adhere to strict security standards and implement the following security measures:

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Data Security in Transit

We utilize encryption technology to ensure the security of data and voice during transmission through websites and other communication channels. This safeguards sensitive information from unauthorized access.

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Data Protection at REST

Once the transmission process is complete, we securely store the data in storage and databases. We ensure that the data is protected with appropriate security measures to prevent unauthorized access.

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COMPLIANCE WITH SAFETY STANDARDS

We comply with internationally recognized security standards to protect customer data.

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PCI DSS (Payment Card Industry Data Security Standard)

This certification demonstrates our commitment to protecting customer payment card information and preventing misuse or theft of credit card data. As a result, customers can feel secure when conducting transactions with our contact center.

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ISO 27001

This certification is an international standard for information security management. We have implemented strict policies and procedures to protect customer data, ensuring the confidentiality, integrity, and availability of the information we manage.


We are committed to maintaining customer trust by rigorously safeguarding data security. Through the security measures we implement, customers’ personal information remains safe when interacting with our contact center.

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INTERACTION MANAGEMENT

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VOICE AND VIDEO

Effortlessly manage both inbound and outbound calls, whether it’s voice or video, using SIP PBX and WebRTC technologies.
Take advantage of easy-to-use routing options, intuitive IVR, Power Dialer, and other features.

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DIGITAL CHANNEL

Provide customers with the freedom to interact with your company through various digital channels of their choice. Our platform can manage multiple channels such as:

  • Media Social
  • SMS
  • WebChat
  • Email
  • Messenger
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AI BOT

Enhance your customer handling capacity with AI-powered bots that support a hybrid operating model between live agents and AI technology.

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Chat

Recognize a more casual conversational style in text form, such as the use of everyday language or informal language, and support various languages.

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Video & Talk

Enhance customer interaction with better engagement through voice bots (one-way) and talk bots (two-way).

AGENT MANAGEMENT

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LIVE AGENT MANAGEMENT

Effectively and timely handling customer calls is the core of an outstanding contact center. The live agent management feature ensures that each customer interaction is handled by professional agents in their respective fields.

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Basic

Calls will be answered by agents who are on standby. Our system can automatically identify available agents and route the calls accordingly. This feature reduces customer wait time for a response, ensuring there are no long customer queues.

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Skill-Based Routing

Directing each incoming call to the most suitable agent to facilitate communication with the customer. The system can analyze incoming calls and identify the type of questions or issues raised by the customer. Subsequently, the system will route the call to the agent who has the most appropriate skills and expertise to handle it.

CONTENT MANAGEMENT

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CAMPAIGN MANAGEMENT

Optimize your campaigns and achieve maximum impact and desired results by utilizing the following features:

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Campaign Scheduler

With the Campaign Scheduler feature, you can schedule campaigns based on desired timing, ensuring effective campaign execution.

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Interaction Plan

Simplify agent operations by categorizing customer interactions, enabling agents to handle customer communications more efficiently.

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Agent Distribution

With the Agent Distribution feature, you can assign the best agents to handle specific campaigns, maximizing campaign effectiveness.

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SALES ACTIVITY MANAGEMENT

Optimize your sales process and enhance productivity by integrating all customer relationship management strategies:

  • Sales Activity Tracking and Analysis
  • Pipeline Management
  • Lead Management & Scoring
  • Otomatisasi Tugas
  • Real-time Communication and Collaboration with WebRTC
  • Integrasi dengan ERP/CRM

DATA MANAGEMENT

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DATA MANAGEMENT

We provide intelligent data management that helps your company manage templates and customer data flexibly, allowing you to run campaigns according to your company’s needs.

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Hyper-speed Upload

With the Hyper-speed Upload feature, you can upload large volumes of data in a matter of seconds. This allows you to efficiently prepare customer data for use in campaigns.

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Smart Filter

The Smart Filter feature assists you in dynamically adjusting data criteria based on campaign needs and automatically processing the data. You can set filters based on specific criteria, making the data used in the campaign more relevant and effective.

SECURITY MANAGEMENT

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KEAMANAN TEKNOLOGI

Our contact center is responsible for maintaining the confidentiality of third-party data, including customers’ personal information and conversation outcomes. We always prioritize data security when agents and customers interact through telephone and other channels. To ensure this, we adhere to strict security standards and implement the following security measures:

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Data Security in Transit

We utilize encryption technology to ensure the security of data and voice during transmission through websites and other communication channels. This safeguards sensitive information from unauthorized access.

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Data Protection at Rest

Once the transmission process is complete, we securely store the data in storage and databases. We ensure that the data is protected with appropriate security measures to prevent unauthorized access.

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COMPLIANCE WITH SAFETY STANDARDS

We comply with internationally recognized security standards to protect customer data.

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PCI DSS (Payment Card Industry Data Security Standard): This certification demonstrates our commitment to protecting customer payment card information and preventing misuse or theft of credit card data. As a result, customers can feel secure when conducting transactions with our contact center.

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ISO 27001: This certification is an international standard for information security management. We have implemented strict policies and procedures to protect customer data, ensuring the confidentiality, integrity, and availability of the information we manage.

We are committed to maintaining customer trust by rigorously safeguarding data security. Through the security measures we implement, customer’s personal information remains safe when interacting with our contact center.

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OTHER FEATURES

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Ticketing Management

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Campaign Management

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Contact & Call Management

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Easy to Upgrade Integrated Voice Recording

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Supervisory Live Monitoring

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Advance Data Distribution

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Comprehensive Dashboard & Report Management

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Smart and Power Dialer

INCREASE CUSTOMER INTERACTION MANAGEMENT EFFICIENCY WITH ARSI

TINGKATKAN EFISIENSI MANAJEMEN INTERAKSI PELANGGAN DENGAN ARSI

ARSI offers a comprehensive set of user-friendly features. With this CX Platform, businesses can efficiently manage various communication channels to provide consistent customer experiences.

  • Agents can handle calls (voice and video) effortlessly.
  • ARSI includes an AI Bot to respond to customer inquiries in text format.
  • The voice bot assists in answering questions using natural language similar to human agents.
  • Customer interactions can be responded to quickly and accurately.
  • You can track, prioritize, and promptly respond to inquiries and complaints from various channels using ticketing management.
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CONTACT US NOW!

KPSG Group is ready to create operational transformation in your company with innovative business platforms and operations.

CONTACT US NOW!

KPSG Group is ready to create operational transformation in your company with innovative business platforms and operations.

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