THE POWER OF CUSTOMER EXPERIENCE IN AUTOMOTIVE INDUSTRY
Fosters Loyalty
Encourage customers to stay with the brand for future purchases and service needs.
Build a Good Brand Reputation
Withstand market challenges and position your company as a reputable and reliable choice for automotive needs.
THE CHALLENGES
Complex After-Sales Service
Managing a complicated series of process and technicalities involved in maintenance and repairs, can be overwhelming for customers.
Disconnect Between Sales and Service
Coordination between sales and service departments for a seamless handover from the sales process to after-sales support can be complicated due to organizational silos.
Limited Touchpoints
The automotive industry typically has limited touchpoints with customers, in which customers usually only interact with the company during the initial purchase, periodic maintenance, and occasional service visits. This limited interactions makes it challenging to consistently engage customers and build strong relationships.
EXPLORE HOW KPSG’S SOLUTIONS ENSURE CUSTOMER EXPERIENCE AND STAY AHEAD IN THE COMPETITION
PUTTING STRATEGIES TO WORK
Smooth Transition Between Sales and Service
Ensure a seamless handover from sales to after-sales service, providing customers with a hassle-free experience throughout their ownership journey.
Service Reminders
Keep customers informed about scheduled maintenance, fostering proactive and consistent engagement.
Latest Updates on Promotions for Existing Customers
Provide regular updates to customers about the latest promotions and offers, promoting customer loyalty and encouraging repeat business.
UNVEIL THE SUCCESS WITH KPSG
Customer-Centric After-Sales Service
Prioritizing customer needs and satisfaction in post-purchase support and service.
Personalized Interactions
Tailoring interactions based on individual preferences, strengthening customer connections and enhancing engagement.
Strong Customer Loyalty
Cultivating customer commitment through exceptional experiences, promoting upsell and positive advocacy.
WE ARE CERTIFIED
PCI DSS (Payment Card Industry Data Security Standard)
An internationally recognized data security standard that focuses on the security of payment card data. This certificate applies to entities that process, store, or transmit payment card data to protect it from misuse or theft.
ISO 27001
An international standard governing information security management practices. We implement strict policies and procedures to protect customer data, ensuring confidentiality, integrity, and availability of the information we manage.
JOIN OUR SATISFIED CLIENTS
FAQ
Why is it recommended to utilize ARSI in automotive industry?
- Centralized Engagement
ARSI Omni provides a single point of contact for customers, ensuring consistent service across all interactions. - Proactive Outreach
ARSI Smartbot reach out to customers for service reminders, follow-ups, and personalized offers, proving the brand’s commitment to customer’s satisfaction. - Data-Driven Insights
Utilizing data analytics, ARSI can gather valuable information about customer behavior, preferences, and pain points, providing insight for strategic decisions.
What are the benefits of ARSI in Automotive industry?
- 24/7 customer service automation with chatbot.
- Manage all interactions across various channels in one platform.
- Real-time reports accessible anytime.
- Enhance customer satisfaction and build customer loyalty.
Can ARSI be integrated with other CRM systems?
Yes, with API integration, ARSI can be integrated seamlessly with any Customer Relationship Management (CRM) system.
