CASE STUDY OF VARIOUS COMPANIES WITH CUSTOMER EXPERIENCE SOLUTIONS

Learn how various companies from various industries have developed their business by using the Customer Experience solutions from KPSG Group.

EMPOWERING BANK’S TALENT ACQUISITION WITH STRATEGIC HR SOLUTIONS

Solutions: BPaaS (Business Process as a Service)

A leading private bank facing various challenges in talent acquisition. To address these challenges, the bank collaborates with KPSG in implementing a multifaceted strategy to ensure talent needs were met promptly and efficiently. This has resulted in remarkable success.

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TRANFORMING DEBT RECOVERY WITH INNOVATIOVE SOLUTIONS

Solutions: BPaaS (Business Process as a Service)

A Public Bank Recovery Division’s journey, from facing significant debt recovery challenges to implementing effective solutions and achieving remarkable success underscores the power of innovation, technology, and experienced governance in transforming business processes.

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ROUTE TO EFFICIENCY WITH ARSI OMNI

Solutions: Omni-Channel Management System

ARSI solutions have empowered this leading Indonesian transportation company to successfully integrate its contact center services. This initiative has significantly enhanced the effectiveness of live agents and operational efficiency. It marks an innovative leap in delivering premium service to the community.

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Flowing Toward Revenue Growth in Business

Solutions: AI Technology (Chatbot)

Discover how a pioneering bottled water company in Indonesia streamlines its sales process with the support of ARSI Smartbot.

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Cost Efficiency for a Leading Private Bank with ARSI Smartbot

Solutions: AI Technology (Chatbot)

With ARSI Smartbot, a private bank has successfully innovated and reduced costs for internal corporate communication. Thousands of daily employee inquiries are effectively handled by ARSI Smartbot.

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Information at Your Fingertips with ARSI Smartbot

Solutions: AI Technology (Chatbot)

Discover how ARSI Smartbot helps provide convenience for customers of a state-owned multifinance company in obtaining the information they need. No need to search through articles or websites. Information can be easily obtained through a chatroom.

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Create a Seamless Marketing Operations with ARSI Smartbot

Solutions: AI Technology (Chatbot)

Discover how ARSI Smartbot provides support to insurance marketing agents and makes their operational marketing experience easier and more practical.

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Providing Employee Support Around the Clock

Solutions: AI Technology (Chatbot)

Discover how ARSI Smartbot helps a state-owned bank to provide the best Employee Experience for all of its employees.

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Contact Center for All

Solutions: AI Technology (Chatbot)

Explore how a national private-owned multifinance company implements a chatbot in its contact center to provide the best experience for both customers and prospective customers.

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Health Laboratory

Solutions: AI Technology (Chatbot)

The implementation of smart chatbot on WhatsApp Business Official has enhanced customer experience and satisfaction through free-text based responses.

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Digital Bank

Solutions: AI Technology (Chatbot)

The implementation of chatbot on website channels and applications of digital banking institutions favored by millennials has proven effective in enhancing the performance of customer service.

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Life Insurance Company

Solutions: Telemarketing

A life insurance company needs a professional partner with good experience to handle their newly developed telemarketing channel.

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Private Bank

Solutions: Inbound Call Center System, Ticketing Management System

A leading private bank offers a wide range of banking products to meet different customer needs. As the number of customers increases, new challenges arise. They need to control and monitor every solution given to its customer problems, from all over Indonesia. To ensure that they provide the best and equal customer experience, they need to have a centralized call center.

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