In this fast-paced digital era, consumers demand a seamless and integrated experience, regardless of the platform they use. This is why the omnichannel strategy is crucial for businesses that want to remain relevant and competitive. In this article, KPSG will discuss what an omnichannel strategy is and how it works …

Technological advancements are driving significant changes in how businesses interact with customers. The concept of Omni Channel has emerged as a solution to connect customers across various platforms such as social media, apps, and websites. This approach enables companies to provide consistent and personalized service. In this article, KPSG will …

In the world of communication technology, the terms “robo-call” and “voicebot” often appear as automated conversation solutions. Although both are used to manage voice interactions, they have fundamental differences that affect how they operate and their applications in business.  KPSG will discuss more about Robo Calls and Voicebots in this …