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BPaaS INNOVATIVE SOLUTIONS FOR CUSTOMER AND EMPLOYEE EXPERIENCE

CUSTOMER EXPERIENCE

INNOVATIVE PLATFORM & SYSTEM TO IMPROVE CUSTOMER EXPERIENCE

“70% of consumers will be more loyal to a company that is able to offer a smooth, personalized, and seamless customer experience.”

In order to create special and more personal customer relationships, KPSG’s BPaaS solution provides a new, modern system through a holistic solution by integrating applications, infrastructure, and operations. Through this solution, your company will certainly get a far superior customer experience with an ever-increasing level of loyalty.

  • Cloud-ready
  • Easy to use
  • Fast deployments
  • Cost-effective solution
  • Scalable

WHAT CX SOLUTIONS DO WE PROVIDE?

Outbound/Inbound Contact Center

AI Contact Center

Interaction Management

Content Management

Analytical Data

EMPLOYEE EXPERIENCE

MANAGING HUMAN RESOURCES IN A MODERN WAY

KPSG offers holistic corporate HR management solutions. We will not only help find a workforce ready for onboarding but also carry out workforce management with a sophisticated IT system to create a good Employee Experience. KPSG will provide support at every stage of the employee life cycle starting from the recruitment process, training & development, salary management, use of HRIS, to assisting in analyzing HR data.

WHAT EX SOLUTIONS DO WE PROVIDE?

Manpower Outsourcing Solution

Talent Acquisition

Learning & Development

Administration & Retention

Learning as a Service (LaaS) Application

Digital Psychological Testing

WHY CHOOSING KPSG BPaaS SOLUTION?

KPSG is the best BPaaS company in Indonesia that supports business operations by utilizing process innovation, modern technology and data analysis. We will provide the key components your company needs to achieve long-term and sustainable business success.

WHAT IS A BPaaS SOLUTION?

BPaaS or Business Process as a Service is a business process service that utilizes cloud technology to make business operations easier and more flexible. This solution allows your company to automate repetitive tasks, optimize business productivity, and improve customer experience or employee experience.

WHAT IS THE DIFFERENCE BETWEEN BPaaS AND BPO?

BPaaS is designed to automate business processes by utilizing cloud computing technology. BPaaS combines human creativity with AI and technology to create a more streamlined and cost-effective business productivity solution.

Humans who perform operations

Using Technology

The main focus of BPO solution is business process outsourcing, with the outsourcing work usually carried out by humans.

The main focus of BPO solution is business process outsourcing, with the outsourcing work usually carried out by humans.

BPaaS is designed to automate business processes by utilizing cloud computing technology. BPaaS combines human creativity with AI and technology to create a more streamlined and cost-effective business productivity solution.

OUR ACHIEVEMENTS

TRUSTED BPaaS IN INDONESIA

Trusted BPaaS in Indonesia

KPSG is a BPaaS company that many Indonesian companies have relied on. So far we have been trusted by more than 400 companies from various industries.

HOLISTIC SOLUTION

Holistic Solution

All-in-one solution for business process management! On top of providing a cloud-based IT system, we also provide quality human resources for your company.

OPERATING FOR OVER 30 YEARS

Operating For Over 30 Years

We have been operating for more than 30 years providing the best solutions meeting the needs of companies in Indonesia.

EXTENSIVE EXPERIENCE

Extensive Experience

We have lots of experience & knowledge in handling a variety of business productivity projects from recruiting potential talent to managing the company’s marketing strategy.

CASE STUDIES

For more than 30 years, KPSG Group has assisted many clients from various industrial sectors ranging from Banking, Insurance, Multi Finance, and others. KPSG Group is always committed to providing the best for our clients.

KPSG - Telemarketing Case Study Bank Mayapada

Private Bank

Solutions: Inbound Call Center System, Ticketing Management System

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Life Insurance Company

Life Insurance Company

Solutions: Telemarketing

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Digital Bank

Solutions: AI Technology (Chatbot)

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Health Laboratory

Solutions: AI Technology (Chatbot)

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Contact Center for All

Solutions: AI Technology (Chatbot)

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Providing Employee Support Around the Clock

Solutions: AI Technology (Chatbot)

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INTERVIEW

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OUR CLIENTS

Yoshinoya

NEWS & INSIGHTS

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Data silos are a condition where the data or information owned by an organization or company is not well integrated or connected.

Customer Journey 101: How to Implement It to Impact Your Business?

Do you know what a customer journey is? The customer journey is the process that customers go through before, during, and after purchasing your product or service.

Unlocking Potential: The Benefits of HR Chatbots

Chatbots are systems that can communicate with users through text or voice, utilizing artificial intelligence (AI) to understand natural language and provide appropriate responses.

CONTACT US NOW!

KPSG Group is ready to create operational transformation in your company with innovative business platforms and operations.

CONTACT US NOW!

KPSG Group is ready to create operational transformation in your company.

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