BPaaS INNOVATIVE SOLUTIONS FOR CUSTOMER AND EMPLOYEE EXPERIENCE
CUSTOMER EXPERIENCE
INNOVATIVE PLATFORM & SYSTEM TO IMPROVE CUSTOMER EXPERIENCE
“70% of consumers will be more loyal to a company that is able to offer a smooth, personalized, and seamless customer experience.”
In order to create special and more personal customer relationships, KPSG’s BPaaS solution provides a new, modern system through a holistic solution by integrating applications, infrastructure, and operations. Through this solution, your company will certainly get a far superior customer experience with an ever-increasing level of loyalty.
- Cloud-ready
- Easy to use
- Fast deployments
- Cost-effective solution
- Scalable
WHAT CX SOLUTIONS DO WE PROVIDE?
Outbound/Inbound Contact Center
AI Contact Center
Interaction Management
Content Management
Analytical Data
EMPLOYEE EXPERIENCE
MANAGING HUMAN RESOURCES IN A MODERN WAY
KPSG offers holistic corporate HR management solutions. We will not only help find a workforce ready for onboarding but also carry out workforce management with a sophisticated IT system to create a good Employee Experience. KPSG will provide support at every stage of the employee life cycle starting from the recruitment process, training & development, salary management, use of HRIS, to assisting in analyzing HR data.
WHAT EX SOLUTIONS DO WE PROVIDE?
Manpower Outsourcing Solution
Talent Acquisition
Learning & Development
Administration & Retention
Learning as a Service (LaaS) Application
Digital Psychological Testing
WHY CHOOSING KPSG BPaaS SOLUTION?
KPSG is the best BPaaS company in Indonesia that supports business operations by utilizing process innovation, modern technology and data analysis. We will provide the key components your company needs to achieve long-term and sustainable business success.
WHAT IS A BPaaS SOLUTION?
BPaaS or Business Process as a Service is a business process service that utilizes cloud technology to make business operations easier and more flexible. This solution allows your company to automate repetitive tasks, optimize business productivity, and improve customer experience or employee experience.
WHAT IS THE DIFFERENCE BETWEEN BPaaS AND BPO?
OUR ACHIEVEMENTS
TRUSTED BPaaS IN INDONESIA
Trusted BPaaS in Indonesia
KPSG is a BPaaS company that many Indonesian companies have relied on. So far we have been trusted by more than 400 companies from various industries.
HOLISTIC SOLUTION
Holistic Solution
All-in-one solution for business process management! On top of providing a cloud-based IT system, we also provide quality human resources for your company.
OPERATING FOR OVER 30 YEARS
Operating For Over 30 Years
We have been operating for more than 30 years providing the best solutions meeting the needs of companies in Indonesia.
EXTENSIVE EXPERIENCE
Extensive Experience
We have lots of experience & knowledge in handling a variety of business productivity projects from recruiting potential talent to managing the company’s marketing strategy.
CASE STUDIES
For more than 30 years, KPSG Group has assisted many clients from various industrial sectors ranging from Banking, Insurance, Multi Finance, and others. KPSG Group is always committed to providing the best for our clients.
- INDUSTRY
- SOLUTIONS
OUR CLIENTS
