Do you know what a customer journey is? The customer journey is the process that customers go through before, during, and after purchasing your product or service.
The contact center industry continues to evolve and adapt to changing customer needs and expectations. In 2024, there are several trends that will shape the future of customer service, with AI playing a significant role in supporting them. Here are some AI trends in contact centers for 2024.
Payroll is one of the most crucial and sensitive aspects of any business, involving the calculation and distribution of salaries, wages, bonuses, taxes, deductions, and allowances. Payroll data contains personal and financial information of both business owners and employees, such as names, addresses, bank account details, social security numbers, tax rates, and more. This data is vulnerable to various threats and risks, especially from internal sources.
Customer experience (CX) is the key differentiator for businesses in today’s competitive market. But what’s the secret to delivering excellent CX? The answer lies in agent experience (AX).
Payroll management is a crucial aspect of every organization, involving various components that determine the calculation of employee salaries. Although payroll may seem simple at first glance, there are several factors that can complicate the process. In this article, we will discuss the main components in the calculation of employee salaries.
In this digital era, many businesses are relying on bots to handle customer interactions. This is understandable because there are hundreds to thousands of customers contacting your business, making it essential to use bots as assistants to complement your agents.
Did you know that in 2023, WhatsApp, Instagram, and Facebook are the most widely used social media platforms in Indonesia? According to DataIndonesia.id, WhatsApp leads with 92.1%, followed by Instagram (86.5%) and Facebook (83.8%). So, what does this fact mean for your company? Find out more in this article!
As year 2024 approaches, it is crucial for businesses to excel in customer service. One key aspect to pay attention to is the performance of the contact center.
Customer service is an important aspect in this age of modern technology and can determine the success of a business. The quality of the interactions you provide in the Contact Center can be a deciding factor in whether customers will return to you or seek an alternative to your competitors.