THE POWER OF CUSTOMER EXPERIENCE IN THE BANKING INDUSTRY
Attracting New Customers
A positive customer experience acts as a powerful magnet, drawing in new customers who are seeking exceptional service and a seamless banking journey.
Sustainable Growth
Satisfied and loyal customers are less likely to switch to competitors, providing the bank with a stable and profitable customer base over the long term.
THE CHALLENGES
Regulatory Compliance
Balancing customer-centricity with compliance requirements requires careful planning and robust security measures to safeguard customer data and transactions.
Balancing Automation and Human Interaction
Striking the right balance between automation and human touch is critical in the banking industry to ensure efficient service delivery while maintaining personalized, empathetic interactions that foster customer trust and loyalty.
Communication Preferences
Customers’ communication preferences are evolving, with a growing preference for chat-based interactions over traditional channels like phone calls or emails.
EXPLORE HOW KPSG’S SOLUTIONS ENSURE CUSTOMER SATISFACTION AND STAY AHEAD IN THE COMPETITION
KPSG INNOVATIVE SOLUTIONS
BPO Contact Center
Provide cost-effective, efficient, and high-quality customer support solutions, allowing businesses to focus on core operations while delivering excellent customer experiences.
ARSI Omni
ARSI Omni is a CX Platform that efficiently manages various communication channels to deliver a consistent customer experience.
ARSI Smartbot
Answer customer’s inquiries automatically, reduce waiting times, and ensure 24/7 availability with ARSI Smartbot.
PUTTING STRATEGIES TO WORK
Efficient New Account Setup & KYC Verification
Minimizing errors and streamlining onboarding with instant data verification through voice or video calls, to ensure a seamless and secure account opening process for customers.
Check Balance
Enable customers to easily check their account balance in real-time, enabling quick access to their financial information.
Streamlined New Credit Card Application
Simplify the credit card application process, guide customers through the necessary steps, and ensure a smooth and efficient application experience.
UNVEIL THE SUCCESS WITH KPSG
Improved Customer Convenience
Enhance customer convenience by offering user-friendly interfaces and quick access to services, ensuring a hassle-free and efficient banking journey.
Streamlined Customer Support
Enable customers to receive prompt and efficient assistance, reducing wait times and ensuring their queries are resolved with utmost care.
Seamless and Secure Digital Experience
Provide customers with a seamless and secure banking experience, safeguarding sensitive data while enabling smooth transactions across various channels.
WE ARE CERTIFIED
PCI DSS (Payment Card Industry Data Security Standard)
An internationally recognized data security standard that focuses on the security of payment card data. This certificate applies to entities that process, store, or transmit payment card data to protect it from misuse or theft.
ISO 27001
An international standard governing information security management practices. We implement strict policies and procedures to protect customer data, ensuring confidentiality, integrity, and availability of the information we manage.
JOIN OUR SATISFIED CLIENTS
FAQ
Why is it recommended to utilize ARSI in the banking industry?
- Omnichannel Capabilities
ARSI Omni offer seamless integration across various channels, including mobile apps, websites, and social media. This enables banks to deliver a consistent and unified experience regardless of the customer’s chosen channel. - Streamlined Customer Interactions
ARSI Omni centralizes and automates customer interactions, making it easier for customers to access banking services and get timely support. This efficiency reduces customer effort and wait times, enhancing overall customer experience. - Data-Driven Insights
Utilizing data analytics, ARSI can gather valuable information about customer behavior, preferences, and pain points, providing insight for strategic decisions.
What are the benefits of ARSI in the banking industry?
- 24/7 customer service automation with chatbot.
- Manage all interactions across various channels in one platform.
- Real-time reports accessible anytime.
- Enhance customer satisfaction and build customer loyalty.
Can ARSI be integrated with other CRM systems?
Yes, with API integration, ARSI can be integrated seamlessly with any Customer Relationship Management (CRM) system.