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INNOVATIVE SOLUTIONS FOR CUSTOMER AND EMPLOYEE EXPERIENCE

CUSTOMER EXPERIENCE AS A SERVICE (CXaaS)

Our platform is designed to integrate seamlessly with your existing systems, enabling real-time analytics, comprehensive reporting, and intelligent routing. Enhanced by Artificial Intelligence (AI) and Machine Learning capabilities, this solution delivers more personalized customer interactions and improves operational efficiency.

WHAT CXaaS SOLUTIONS DO WE PROVIDE?

Intelligent Messaging

Next-Generation Voice Technology

Advanced Video Solution

Knowledge Base Management

Customer Engagement Management

Quality Management

Data-Driven Insight

Data Management

BUSINESS PROCESS AS A SERVICE (BPaaS)

Our trained professional team is ready to handle a wide range of services, from customer service and payment collection to sales. We deliver solutions tailored to your business needs with excellent scalability.

WHAT BPaaS SOLUTIONS DO WE PROVIDE?

Payment Collection

Customer Service

Outbound Sales

MULTI-PROCESS HR OUTSOURCING (MPHRO)

Our MPHRO (Multi-Process Human Resources Outsourcing) services cover the entire process, from sourcing, recruitment, development, and payroll management. Through these services, we ensure every partner receives optimal support to achieve operational excellence.

WHAT MPHRO SOLUTIONS DO WE PROVIDE?

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Recruitment & Selection Process Services

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Employee Administration & Registration Services

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Payroll Processing Services

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Time Management Services

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Operational Support Management Services

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Employer of Record (EOR)

OUR DNA

These are the values that shape how we create the best experiences for customers and employees. KPSG supports business operations through exceptional human resources, modern technology, and reliable governance to help your company achieve sustainable long-term success.

WHY KPSG IS THE RIGHT BUSINESS PARTNER?

A TRUSTED COMPANY IN INDONESIA

A Trusted Company in Indonesia

KPSG is a CXaaS, BPaaS, and MPHRO company trusted by many Indonesian businesses. To date, we have been relied upon by more than 300 companies across various industries.

RESPONSIVE & FLEXIBLE

Risk Mitigation

KPSG provides reliable, efficient, and secure solutions to help businesses reduce operational risks and optimize processes.

RISK MITIGATION

Experience-Based Excellence

A successful business requires dependable processes. Our expertise can help you implement proven best practices built over more than 35 years.

EXPERIENCE-BASED EXCELLENCE

Responsive & Flexible

We respond to your business needs quickly and accurately, allowing your company to focus on growth.

A TRUSTED COMPANY IN INDONESIA

A Trusted Company in Indonesia

KPSG is a CXaaS, BPaaS, and MPHRO company trusted by many Indonesian businesses. To date, we have been relied upon by more than 300 companies across various industries.

RESPONSIVE & FLEXIBLE

Risk Mitigation

KPSG provides reliable, efficient, and secure solutions to help businesses reduce operational risks and optimize processes.

RISK MITIGATION

Experience-Based Excellence

A successful business requires dependable processes. Our expertise can help you implement proven best practices built over more than 35 years.

EXPERIENCE-BASED EXCELLENCE

Responsive & Flexible

We respond to your business needs quickly and accurately, allowing your company to focus on growth.

CASE STUDIES

For more than 35 years, KPSG Group has assisted many clients from various industrial sectors ranging from Banking, Insurance, Multi Finance, and others. KPSG Group is always committed to providing the best for our clients.

INTERVIEW

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OUR CLIENTS

NEWS & INSIGHTS

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CONTACT US NOW!

KPSG Group is ready to create operational transformation in your company with innovative business platforms and operations.

HUBUNGI KAMI SEGERA!

KPSG Group siap membantu transformasi operasional di perusahaan Anda.