THE CHALLENGES OF TODAY’S ENTERPRISE CHAT SERVICES
TO PROVIDE CONSISTENT SERVICE:
Creating a unified customer experience can be
difficult due to varying agent communication styles.
TO SUPPORT ASYNCHRONOUS &
24/7 ON-DEMAND SERVICE:
The asynchronous nature of chat can disrupt live
agent workflows.
TO MANAGE UNDERPERFORMING CHATBOTS:
A learning chatbot meant to solve issues may inadvertently
create new challenges.
AI CHATBOT SOLUTION
More than just a Chatbot, our AI Chatbot transforms your Customer Service and Employee Experience while optimizing operations.
- Auto-response that empowers users to solve their inquiries independently
- 24/7 user support at a low cost, 365 days a year
- Seamless hybrid operation with bot and agent to maintain high-quality user experience
- Customizable options: menu type, keyword type, and natural language type
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Real-time high-speed AI learning with On-The-Fly Training model
02
Easy knowledge creation without coding
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Assisting agents to answer the inquiries that bots cannot answer
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High AI learning accuracy by sentence pattern analysis algorithm
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Implement the fast operation automation and improvement of ROI
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Integrated with various instant messaging services, CRM/SFA systems, and others
How AI Chatbot Works
Our AI Chatbot co-working operational model promotes a smooth deployment process in three stages, ensuring a high-quality user experience while enabling On-The-Fly Training capabilities.
AGENT WORKS
BOT LEARNS
BOT WORKS
AGENT VERIFIES
BOT WORKS
AGENT VERIFIES
Our AI Chatbot’s On-The-Fly Training allows it to be trained in its native environment by a subject matter expert or human agent effortlessly, ensuring continuous improvement and adaptation.
Our AI Chatbot’s Key Features
True Hybrid Operation
Integrates human assistance to ensure optimal performance in a hybrid operation model.
API Management
Easily build multimedia responses using our Content Management System (CMS) without any coding.
Third-Party System Support
Our API Management module allows for seamless data exchange with third-party systems.
Multi Messaging Channel
Enhance operational efficiency with support for multiple messaging channels in one unified dashboard.
Content Extraction
Automatically gathers and extracts relevant information from customer interactions.
Smart Interaction Scenario
Leverage smart interaction scenarios with a knowledge builder, intent jumping, and API responses.
Outbound Communication
Ready for outbound communication, enabling the AI Chatbot to initiate conversations with users.
Empower Contact Center
Perfect for WhatsApp contact centers, supporting a wide range of interaction scenarios.
Our AI Chatbot
- Supports seamless operation with silent or live agents.
- The chatbot determines whether escalation to a silent agent is necessary, increasing utilization and efficiency.
- Provides more accurate answers based on sentences rather than keywords alone.
- The chatbot can be trained directly through live agent interactions without any coding required.
- Ensures smooth transitions between chatbots and agents, making it unnoticeable to customers.
Other Chatbot Products
- Chatbot and Live Agent operate separately.
- Customers determine whom they want to communicate with and often ignore the chatbot, preferring an agent, causing the bot to be underused and lose efficiency.
- Chatbots rely on keywords and so often misinterpret intent.
- Chatbot training requires experts and involves complex code breakdowns, adding operational challenges and taking more time.
- The process of moving between the chatbot and the agent is long so the customer needs to wait.
FREQUENTLY ASKED QUESTIONS
Do you still have questions about our AI Chatbot? Check out the FAQ below to find the answer
A chatbot is a computer program designed to interact with humans through text-based conversations. The primary purpose of a chatbot is to assist humans by automating quick and relevant responses to users, mimicking a human conversation, even though it is an artificial entity. Chatbots can be used to answer questions, provide information, perform simple tasks, and address common issues.
First, our AI Chatbot uses a unique approach to understanding user questions. Instead of relying on keyword-based processing, it employs Sentence Pattern Analysis. This method offers significant advantages in ease and speed of training the chatbot, eliminating the need for IT teams or AI experts.
Second, our AI Chatbot incorporates the concept of True Hybrid Operation between Silent Agent and AI. This ensures a seamless user experience when the AI requires assistance from a Silent Agent to answer user questions. With True Hybrid Operation, the transition between the chatbot and the Silent Agent, or vice versa, is exceptionally smooth, ensuring it does not disrupt the conversation.
Our AI Chatbot can be installed on a public cloud, private cloud, or on-premises. However, to optimize its operation, we recommend implementing it with a Hybrid Cloud scheme if the client chooses an on-premises setup, ensuring optimal support.
Yes, our AI Chatbot can be integrated with popular instant messaging platforms in Indonesia, such as WhatsApp Business API, Line, Facebook Messenger, and Telegram. In addition to instant messaging, our chatbot can also be integrated with websites and mobile applications.
You can contact our team through the “Contact Us” page on our website.