INTELLIGENT CUSTOMER EXPERIENCE PLATFORM
Experiencing the following challenges while managing the Customer Journey?
Customer journey is a series of steps that customers go through when interacting with a business. By delivering the best experience at each stage of the customer journey, you can build strong relationships with your customers. However, the following problems often occur.
Too Many Disconnected Channels
In a single interaction, 95% of customers use three or more channels to connect with a business.
Inconsistent Experience
65% of customers expressed frustration over inconsistency of how their information are presented.
Slow Response Time
More than 50% of customers end their calls after waiting for 45 seconds without receiving a response.
WHY CHOOSE ARSI
In an era where seamless communication across multiple channels is key, our AI-powered omni-channel platform emerges as an innovative solution. We offer an integrated ecosystem
RISE WITH ARSI
arsi is an Intelligent Customer Experience Platform that plays a key role in your journey towards a modern customer experience. (Reach, Interact, Satisfy, Enrich)
AI-INFUSED SINGLE PLATFORM
Whether through voice, chat, email, or social media, our platform equips your team with the necessary tools to deliver exceptional service.
ENHANCE YOUR BUSINESS OPERATIONS WITH ARSI
Unified Messaging
Quickly address customer issues and enable agents to respond instantly in one platform. We provide channels such as Social Media, SMS, Web Chat, Email, and Messenger. Provide consistent and continuous messaging experiences, meeting customers at their convenience.
Smart Chatbot
Seamlessly transition from a chatbot to a live agent while maintaining full interaction history via instant messaging. Powered by LLM (Large Language Model) technology, our chatbot understands context better, responds naturally, and can be trained through direct agent interactions without coding. In addition, our chatbot can determine when escalation to an agent is needed, thereby improving efficiency.
Voice Call
Engage customers intimately so that agents can understand customers not only from the context of the sentence but also understand the customer’s emotions when speaking.
Dynamic IVR
Create seamless and efficient experience for users by anticipating their needs and providing clear, straightforward options
Smart IVR
Quickly respond to customer voice commands by leveraging AI-powered Smart Voicebot technology within the IVR system.
Auto-Dialer
Boost efficiency with our power dialer and smart dialer. The power dialer calls after an agent finishes, while the smart dialer calls before the current call ends, minimizing agent idle time.
Robocall
Generate consistent robocall responses with a phonetic library, without the need for manual recordings. Use various personas as needed and adjust scripts in real-time based on customer responses — all within a single platform.
> Response bot with DTMF to confirm or verified data
> Seamless automate transfer to available agent in real time
> Customer profile on agent dashboard to crystal agents
> Summarize the conversation to assist agent get the point of customers issues
> Real time monitoring with transcript conversation
> Interaction conversation history between customer & bot to be checked by agent
Instant Video Call
Start a video call with just one click, without complicated setup, and enjoy clear video quality. All calls are encrypted to maintain customer privacy and trust across devices — desktop, tablet, or smartphone.
Video Conference & Screen Sharing
Conduct video conferences with multiple participants, enabling interaction between advisors and several clients at once. The screen sharing feature makes it easy to share visuals and review important documents together.
Smart Script
Smart Script enables automatic, real-time script adjustments based on customer responses. Powered by LLM technology, agents receive support from intelligent AI bots and prompts capable of deeply understanding conversation context, allowing them to respond to various situations quickly, accurately, and efficiently. Each interaction becomes more relevant, personal, and contextual.
Ticketing Management
Monitor and manage all tickets from a single, intuitive dashboard, providing real-time updates on ticket status and last updated date. Ensure agents and supervisors have full visibility and control over the ticket lifecycle.
Campaign Management
Schedule your campaign based on your desired timeframe, simplify agent operations by categorizing interactions with customers – as part of agent management, and directly assign agents to specific campaigns.
Interaction Routing
Direct incoming phone calls to the most appropriate agent or department based on predefined criteria, ensuring customers are connected to the right resources quickly and efficiently
Engagement Activity Management
Manage the entire sales pipeline and progress of all types of customer engagement at every stage on a single screen
Electronic Form
electronic-based form that is available directly on the arsi. application and can be used by agents to fill in required information from customers without having to switch screens
Live Agent Monitoring
Observing and evaluating agent interactions in real-time to ensure quality and compliance with company standards.
Call Recording & Review
Recording calls for later review and feedback.
Quality Scoring & Feedback
Assessing agent performance based on predefined criteria and providing constructive feedback.
Improved Agent Performance
Provide agents with real-time feedback and suggestions based on speech analysis, helping them improve their communication and problem-solving skills.
Trend Analysis
Monitor and analyze customer sentiments and emerging trends to make informed business decisions and improve customer satisfaction.
Personalized Customer Experience
Use insights from speech analytics to tailor interactions and provide personalized services to customers.
Template
Ensures data integrity by transforming source data (sponsor data) into reliable correspondent data for campaign activities.
Hyper-Speed Data Upload
Saves operational time by eliminating delays during data upload. Processes that typically take hours can now be completed in just minutes.
Built-in Data Validation
Source data may contain incomplete or invalid entries. With built-in data validation, these issues are automatically filtered out, ensuring only clean and accurate data is used in campaign activities.
