INSIGHT
Gain more insight about creating value for people and business
through experiences.
INSIGHT FROM KPSG
Gain more insight about creating value for people and business
through experiences.
How CRM Applications Help Detect Early Signs of Declining Customer Loyalty
CRM application are powerful tools that help companies understand customer behavior and preferences more deeply. With this technology, businesses can quickly identify signs of declining customer loyalty, before it leads to churn. In today’s increasingly competitive business landscape, retaining customer loyalty is critical to long-term growth and sustainability. CRM (Customer …
Integrating CRM Applications and Contact Centers: An Efficient Strategy to Enhance Service
A CRM application is a vital system that helps companies record, store, and manage all customer interactions. When this system is directly connected to the contact center, agents can access critical customer data instantly, without switching between systems or asking repeated questions. The result? Faster, more accurate, and more personalized …
Enhance Your Customer Experience with KPSG’s Omnichannel Contact Center
Today’s contact centers are no longer just support hubs, they’ve evolved into the heart of customer interaction. As technology advances and customer expectations rise, businesses are required to deliver fast, consistent, and personalized experiences across multiple communication channels. This is where an integrated omnichannel contact center, powered by KPSG’s technology-driven …
How Outsourcing Companies in Jakarta Ensure BPO Service Quality through Monitoring and Custom Reporting
If you’re looking for an outsourcing partner in Jakarta that goes beyond just operations execution and offers transparency, efficiency, and full control through technology, contact KPSG for the right solution. As the demand for efficiency and customer expectations continue to grow, the role of outsourcing companies has become increasingly vital …
How Auto Dialer Systems Help Reduce Queues in the Contact Center
Today’s contact centers are expected to serve customers quickly and seamlessly. However, long queues and extended wait times are still common challenges that can lead to customer dissatisfaction. To overcome this, many companies are turning to auto dialer systems, automated calling technologies that streamline operations and help reduce congestion in …
Reducing Customer Wait Time Through Live Chat Innovation
Live chat has become one of the most trusted service channels for companies looking to meet the demands of today’s customers. In a fast-paced digital lifestyle, customers expect instant responses, accessible services, and immediate solutions. One of the biggest challenges in customer service is long wait times, which often lead …
How Live Chat Helps Manage Service Traffic Surges During Peak Moments
Live chat is one of the most effective tools for handling service traffic surges in sectors like e-commerce, finance, and logistics. During major promotional events such as Harbolnas, flash sales, or peak billing periods, customer inquiries can spike dramatically. Without a well-prepared system, slow responses can lead to frustration, lower …
Reliable and Scalable System Solutions for Uninterrupted Operations
In today’s increasingly competitive business landscape, operational stability is one of the most critical factors for long-term success. Without a reliable system, companies risk disruptions that can hinder service delivery and damage customer relationships. That’s why stability in contact center operations is absolutely crucial. KPSG offers a contact center solution …
Adapting Your Contact Center Agents to Your Customers’ Profiles: KPSG’s Solution for Business Ease
In today’s increasingly connected business world, delivering service that aligns with your customers’ expectations and characteristics is paramount—especially for companies serving diverse segments across different regions and cultures. This not only affects service quality but also builds trust and long-term customer relationships. But what if your customer service (CS) team …
Optimal Contact Center with the WABA API: Diverse Services in One Platform
In today’s digital era, efficient and fast communication is one of the keys to business success. One platform that has proven highly effective and boasts very broad reach is the WhatsApp Business API (WABA); with over 112 million monthly active users in Indonesia alone, WhatsApp ranks as the most widely …
The Role of Live Chat in an Omnichannel Service System
Live chat has become a key component of modern omnichannel service systems, widely adopted by companies seeking to meet customer expectations for speed, accuracy, and seamless interaction. As a real-time communication channel, live chat connects brands with customers instantly, supports efficient service delivery, and enhances the overall customer experience. When …
Aplikasi CRM and Its Real Benefits in Daily Business Operations
Aplikasi CRM (Customer Relationship Management) has become one of the most essential tools in supporting daily business operations. It’s no longer exclusive to large enterprises, more and more small to mid-sized businesses are adopting CRM systems to build long-term relationships with their customers. CRM usage has gone beyond just storing …
