Omnichannel is a service and engagement approach that connects all customer communication channels into a single, unified system. This allows interactions to remain seamless even when customers move from one channel to another. For example, a customer may start a conversation on WhatsApp, continue it via email, and finalize it …

Customers now interact with brands through multiple channels, not just one. They might start a conversation through live chat, continue it on social media, and complete a transaction via email or phone. The challenge for businesses is to maintain consistent service across all these channels so that customers receive the …

Egeroo, salah satu Business Unit dari KPSG Group, telah sukses menghadirkan solusi chatbot untuk salah satu bank digital terpopuler di Indonesia, Jenius dari Bank BTPN.

(Makati-Philippines, 31st August 2016) To address KPSG Group vision to be the leading Business Process Services Company in Region, KPSG International Inc.