Beyond Protection, Providing Specialized Service
KPSG assissts insurance companies to improve service quality, speed up operational processes, and strengthen policyholder experience through an integrated combination of CXaaS and BPaaS.
The Vital Role of Customer Experience in the Insurance Industry
The insurance industry is moving toward faster, more transparent, with digital-based services. Policyholders demand easy processes, clear information, and responsive support whenever needed.
Discover how KPSG's solutions can enhance policyholder satisfaction and help your company excel in digital competition.
Innovative Solutions by KPSG
arsi CX Platform
WhatsApp, chat, email, voice, and social media all in one platform.
WhatsApp, chat, email, voice, and social media in one platform for all policy services.
Initial claim submission, identity verification, and document upload via smart forms or video calls.
Automated premium due notifications, claims status, document reminders, and policy information.
Connect customers to the underwriting team with speed and accuracy.
BPaaS Contact Center
- Policyholder customer care
- Claims status and claims assistance
- Product benefit information
- Emergency hotline for accident/health cases
- Policy data verification
- Welcome calls for new policyholders
- Tele-underwriting
- Premium payment reminders
- Cross-selling & insurance product upselling
- Renewal reminder
- Regular QA and monitoring
- Reporting dashboards
- Workforce Management
- 24/7 supervisor support
- Compliance for the insurance industry
BPaaS Human Resources
- Hiring operational insurance staff for various service functions
- Online assessments & background checks
- Candidate profiling based on competency
- Employment contracts & legal documents
- Attendance, leave, overtime
- BPJS & labor compliance
- Outsourced workforce management
- Monthly & annual payroll processing
- Digital pay slips
- Tax reconciliation & payroll funding
- Initial documentation & basic training
- Offboarding, exit clearance, and work experience letters
Achieve Success with KPSG
See the capabilities you can immediately use to improve your customer service and experience.
AI Assistants and omnichannel services make it easier for policyholders to access policy information, claims, and premiums quickly via chat, WhatsApp, voice, and email.
Inbound/outbound contact centers speed up claims processes, tele-underwriting, and premium reminders, reducing wait times and increasing policyholder satisfaction.
Efficient recruitment, payroll, and onboarding ensure CS staff, telesales, claims admin, and underwriting support are ready to support operations and business growth.
Certifications
See the capabilities you can immediately use to improve customer service and experience
Our Customer Success Stories
+300 companies have grown more efficiently, reduced operational costs, and elevated their service performance.
Optimize Policy & Claims Services with KPSG Solutions
Bring faster claims processes, more responsive service, and more structured HR operations.
