Customer Experience as a Services (CXaaS)

  • Powered by arsi.

An integrated solution to manage all customer interactions within a single AI-driven, omnichannel platform with real-time analytics.

AI-based message interactions processed
0 m+
Scalability: inquiries per day for a single persona
0 k
Highest automation rate achieved
0 %
Conversation topics handled
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Dataset of questions used for training
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arsi for Better Customer Experience

arsi is the AI-infused Single Platform we offer to transform your customer interactions into modern experiences. This intelligent CX platform helps you handle all customer interactions through a single platform.

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Why choose arsi

Our AI-powered omni-channel platform is an innovative solution to simplify operations, enhance customer experience, and drive your business growth.

RISE with arsi

arsi unites all customer interactions into one platform to provide a modern and measurable experience.

rise with arsi kpsg

Enhance Your Business Operations with arsi

Through various channels like phone, chat, email, or social media, arsi is ready to help your team deliver maximum service.

Agentic AI

Contact Initiation

Enhance the efficiency of first interactions with customers through Agentic Bot, Robocall, and Video Avatar to automate initial processes.

Active Engagement

Support agents with real-time information and suggestions to improve interactions using Agent Assist and Smart Script.

Post Engagement

Analyze conversations for feedback and continuous improvement through QA Assist, Interaction Summary, and Call Insights.

Advanced Video Solution

Instant Video Call

One-click video calls with stable quality and full encryption.

Video Conference & Screen Sharing

Easier collaboration with multiple participants and screen sharing in a single session.

Next-Generation Voice Technology

Voice Call

More personal conversations with the ability to recognize customer context and emotions.

Dynamic IVR

More intuitive IVR navigation for faster and more efficient experiences.

Smart IVR

AI voicebot that understands voice commands and automatically responds.

Auto-Dialer

Power dialer & smart dialer to minimize agent wait time.

Robocall

Automated calls with dynamic personas, real-time scripts, DTMF verification, agent transfer, transcripts, and complete history.

Intelligent Messaging

Unified Messaging

Manage all channels—social media, SMS, web chat, email, messenger—on a single platform for fast, consistent responses.

Smart Chatbot

An LLM-based chatbot that understands context, responds naturally, and automatically escalates to agents without losing conversation history.

Knowledge Base Management

Smart Script

Dynamic LLM-based scripts that automatically adjust responses for faster, more accurate, and relevant interactions.

Customer Engagement Management

Ticketing Management

Manage all tickets within a single dashboard with real-time updates.

Campaign Management

Easily manage and run campaigns with more efficient agent assignment.

Interaction Routing

Automatically direct customers to the most appropriate agents.

Engagement Activity Management

Monitor all engagement activities from start to finish in one view.

Electronic Form

Digital forms directly in the arsi app for data input without switching screens.

Quality Management

Live Agent Monitoring

Monitor agent performance in real-time.

Call Recording & Review

Record and easily evaluate calls.

Quality Scoring & Feedback

Agent performance assessment and feedback for continuous improvement.

Data-Driven Insight

Improved Agent Performance

Real-time recommendations to enhance agent responses.

Trend Analysis

Sentiment analysis and customer trend data for more strategic decisions.

Personalized Customer Experience

Deliver more relevant interactions with speech analytics insights.

Data Management

Template

Conversion and cleaning of data for more accurate campaigns.

Hyper-Speed Data Upload

Upload large datasets in minutes.

Built-in Data Validation

Automated validation to ensure data quality before use.

Our Customer Success Stories

+300 companies have grown more efficiently, reduced operational costs, and elevated their service performance.

Empowering Bank's Talent Acquisition with Strategic HR Solutions

  • Banking
See case studies

Transforming Debt Recovery with Innovative Solutions

  • Banking
See case studies

Growth of Life Insurance Company Customers through Telemarketing Solutions

  • Insurance
See case studies

Centralized Private Bank Customer Service Management

  • Banking
See case studies

Route to Efficiency With ARSI Omni

  • Others
See case studies

Multifinance Operational Efficiency through Smartbot Implementation

  • Multifinance
See case studies

Explore More Insights

A collection of insights and supporting materials to help you maximize the value of KPSG solutions.

1.
Insights

Why Is Live Chat Not Effective? Common Mistakes That Need to Be Fixed

robocall
Insights

Customer-Centric Robocall Strategy to Enhance Customer Experience

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Insights

Trusted Outsourcing Company for HR Solutions and Business Operations

Let's create solutions for your business

KPSG is ready to help you design strategies that drive operational efficiency and deliver better customer experiences.

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