HomeLife Insurance Company

CASE STUDY OF A LIFE INSURANCE COMPANY

COMPANY BACKGROUND

A life insurance company offers a variety of products to meet the needs of Indonesian people from various backgrounds and market segments. To increase their business, they began to develop telemarketing channels to market their products.

PRIOR CONDITION

  • There was no professional partner that could provide a telecommunication system that suit their needs. This made the development of telemarketing channels ineffective.

OBJECTIVES TO ACHIEVE

  • A comprehensive telemarketing channel capable of meeting company needs to market their products. To address this issue, the company required a professional partner who could offer Information Technology Outsourcing (ITO) solutions for telemarketing.

CONNECT WITH CUSTOMERS PERSONALLY WHEREVER THEY ARE

KPSG provides a telemarketing system and construction of on-premise contact centers.

Telemarketing

GOALS ACHIEVED SUCCESSFULLY

  • The successful implementation of telemarketing channel was able to help market the company’s insurance products and gave a significant impact on the company.
  • KPSG becomes a trusted partner that provides the necessary ITO solutions to develop effective telemarketing channels.

TESTIMONIAL FROM CLIENT

Lorem ipsum dolor sit amet. Est repellendus reiciendis eos voluptatibus exercitationem non earum voluptas qui ipsam galisum ab molestias sint. Qui quia enim aut blanditiis dicta ut unde laudantium vel minima quia.
Lorem ipsum dolor sit amet. Est repellendus reiciendis eos voluptatibus exercitationem non earum voluptas qui ipsam galisum ab molestias sint. Qui quia enim aut blanditiis dicta ut unde laudantium vel minima quia

OTHER CASE STUDIES

ROUTE TO EFFICIENCY WITH ARSI OMNI

ARSI solutions have empowered this leading Indonesian transportation company to successfully integrate its contact center services. This initiative has significantly enhanced the effectiveness of live agents and operational efficiency. It marks an innovative leap in delivering premium service to the community.

See More

Create a Seamless Marketing Operations with ARSI Smartbot

Discover how ARSI Smartbot provides support to insurance marketing agents and makes their operational marketing experience easier and more practical.

See More

Providing Employee Support Around the Clock

Discover how ARSI Smartbot helps a state-owned bank to provide the best Employee Experience for all of its employees.

See More
KPSG - Telemarketing Case Study Bank Mayapada

Private Bank

A leading private bank offers a wide range of banking products to meet different customer needs. As the number of customers increases, new challenges arise. They need to control and monitor every solution given to its customer problems, from all over Indonesia. To ensure that they provide the best and equal customer experience, they need to have a centralized call center.

See More

Cost Efficiency for a Leading Private Bank with ARSI Smartbot

With ARSI Smartbot, a private bank has successfully innovated and reduced costs for internal corporate communication. Thousands of daily employee inquiries are effectively handled by ARSI Smartbot.

See More

Flowing Toward Revenue Growth in Business

Discover how a pioneering bottled water company in Indonesia streamlines its sales process with the support of ARSI Smartbot.

See More

Health Laboratory

The implementation of smart chatbot on WhatsApp Business Official has enhanced customer experience and satisfaction through free-text based responses.

See More

Contact Center for All

Explore how a national private-owned multifinance company implements a chatbot in its contact center to provide the best experience for both customers and prospective customers.

See More

Information at Your Fingertips with ARSI Smartbot

Discover how ARSI Smartbot helps provide convenience for customers of a state-owned multifinance company in obtaining the information they need. No need to search through articles or websites. Information can be easily obtained through a chatroom.

See More

Digital Bank

The implementation of chatbot on website channels and applications of digital banking institutions favored by millennials has proven effective in enhancing the performance of customer service.

See More

CONTACT US NOW!

KPSG Group is ready to assist operational transformation in your company with innovative business platforms and operations.

CONTACT US NOW!

KPSG Group is ready to assist operational transformation in your company with innovative business platforms and operations.

Member of

Subsidiaries