Bringing Convenience to Banking Services

KPSG support banks to accelerate digitalization, improve service quality, and optimize operations through a combination of CXaaS and BPaaS.

The Vital Role of Customer Experience in Banking

The banking industry is moving toward end-to-end digital services. Customers demand seamless experiences, rapid response, high security, and constant service availability.

Fast service & 24/7 response
Consistent omnichannel experience
Easy & secure onboarding process
Personalization of customer needs
Management of complex, large-scale human resources
Secure transactions & accurate verification

Discover how KPSG's solutions can ensure customer satisfaction and help your company stay ahead

Innovative Solutions by KPSG

arsi CX Platform

Omnichannel Banking
WhatsApp, chat, email, voice, and social media all in one platform.
AI Assistant 24/7
Chatbots & voicebots for checking balances, transaction status, credit card applications, and product education.
Digital Onboarding & eKYC
Identity verification via video call, voice matching, facial scan, and electronic forms.
WhatsApp Banking
Card activation, bill reminders, application status, transaction notifications.
Smart Routing & Ticketing
Connect customers to the right agent with improved SLA.

BPaaS Contact Center

  • CS Tier 1 & Tier 2
  • Customer complaint handling
  • Fraud notification & emergency hotline
  • Support for mobile apps and online banking services
  • Marketing for loan & credit card offers
  • Payment reminders and early collection
  • Card activation and usage confirmation
  • Credit application and account status follow-up
  • Quality Assurance and Coaching
  • Dashboard reports & analytics for performance monitoring
  • Workforce Management
  • 24/7 supervisor support

BPaaS Human Resources

  • Mass hiring for frontliner and back-office positions
  • Online assessments & background checks
  • Profiling & structured interviews
  • Employment contracts & legal documents
  • Attendance, leave, overtime
  • BPJS & labor compliance
  • Monthly & annual payroll
  • Digital pay slips
  • Payroll & tax reconciliation
  • Payroll funding
  • Dokumentasi
  • Exit clearance
  • Work experience letters

Achieve Success with KPSG

See the capabilities you can immediately use to improve your customer service and experience.

More Personal & Responsive Customer Experience
AI Assistants and smart routing ensure customers receive fast, personalized service across multiple channels, enhancing comfort and satisfaction.
More Efficient & Stable Contact Center Operations
Standardized SOPs, QA, and WFM reduce wait times, resolve issues quickly, and stabilize SLA, ensuring more efficient operations.
Banking Workforce Ready to Support Business Growth
Efficient mass recruitment, payroll, and onboarding ensure smooth banking HR management, supporting stable growth and operations.

Certifications

See the capabilities you can immediately use to improve customer service and experience

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PCI DSS COMPLIANT
iso 2
ISO 9001:2015
iso 1
ISO 27001:2022

Our Customer Success Stories

+300 companies have grown more efficiently, reduced operational costs, and elevated their service performance.

Explore All

Empowering Bank's Talent Acquisition with Strategic HR Solutions

  • Banking
See case studies

Transforming Debt Recovery with Innovative Solutions

  • Banking
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Growth of Life Insurance Company Customers through Telemarketing Solutions

  • Insurance
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Transform Your Banking Services

Get faster, more secure, and integrated customer experiences with KPSG.

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