Job Requirements:
- Should be currently enrolling in Bachelor’s Degree with major in Data Science, Business Analytics, Information Systems, Information Technology, or any related field
- Must be able to provide Surat Keterangan Magang from University
- Willing to work full time for 12 month period internship
- Willing to follow company policy (full time working days and working hours, etc)
- Strong interest in SaaS technology, Contact Center, Customer Experience, and AI
- Able to visualize data to be demonstrated and or presentated
- Good analytical and problem-solving skills
- Good communication skills in written and verbal
- Willing to be placed at PT Egeroo Inovasi Teknologi – KPSG Group (member of Anabatic Holding), which is located in Graha BIP, South Jakarta
Job Description:
Assisted with customer onboarding and training for the Omnichannel Contact Center and AI Robocall applications, monitored product usage to identify issues and needs, and conducted regular follow-ups to ensure optimal adoption. Collaborated with Sales, Project Delivery, and Technical Support to address customer requirements, prepared usage reports and feedback, identified opportunities to enhance feature adoption and satisfaction, and developed product documentation, user guides, and educational materials.
