Drive Business Growth with Effective Financial Management
KPSG helps multifinance companies improve collection efficiency, accelerate financing processes, and strengthen customer relationships through a combination of CXaaS and BPaaS.
The Vital Role of Customer Experience in the Multifinance Industry
The multifinance industry moves quickly, is highly competitive, and requires efficient service processes. Customers demand ease in credit applications, installment information, payment status, and issue resolution.
Discover how KPSG's solutions can increase collection efficiency and help your business grow faster.
Innovative Solutions by KPSG
arsi CX Platform
WhatsApp, voice, web chat, email, and social media in one platform.
Chatbots & robocalls can answer installment status, due dates, credit simulations, fee & penalty information.
Identity verification, document upload, and credit data checks digitally.
Automated payment reminders, payment links, and late payment notifications.
Connect customers to the right agent for collection, service, or technical issues.
BPaaS Contact Center
- Installment status information
- Vehicle insurance claim assistance
- Tenor extension or restructuring requests
- Customer application or portal assistance
- Soft-collection and hard-collection
- Late payment collection
- Due date payment reminders
- Marketing for financing products
- Credit application follow-up
- Quality Assurance and Coaching
- Reporting dashboards
- Workforce Management
- Compliance and audit trails
- 24/7 supervisor support
BPaaS Human Resources
- Hiring for various positions (collection, frontliner, back-office)
- Online assessments & background checks
- Candidate profiling based on risk & character
- Employment contracts & legalities
- Attendance, overtime, and target/commission-based pay
- BPJS & labor compliance
- Monthly payroll + monthly commissions
- Digital pay slips
- Payroll & tax reconciliation
- Payroll funding
- Documentation process
- Initial training
- Exit clearance
Achieve Success with KPSG
See the capabilities you can immediately use to improve your customer service and experience.
Responsive and easily accessible omnichannel services help customers get financing information quickly, increasing satisfaction and loyalty.
Trained contact center teams, standardized collection processes, and strict QA help reduce late payments and increase collection effectiveness.
Structured recruitment, payroll, and management of collection & frontliner staff ensure smooth operations and readiness to support business growth.
Certifications
See the capabilities you can immediately use to improve customer service and experience
Our Customer Success Stories
+300 companies have grown more efficiently, reduced operational costs, and elevated their service performance.
Ready to Optimize Your Financing and Collection Processes?
Drive business growth with omnichannel services, robust collection operations, and execution-ready human resources with KPSG.
