How Can Video Calls Enhance Customer Experience?

As we move into 2025 and beyond, customer behavior continues to evolve, demanding companies to be more adaptive. 

One trend worth watching is the integration of video calls within contact center systems. But to what extent can video call technology truly enhance the customer experience in a contact center?

In this episode of the Smart ConneXion podcast, we will discuss the latest trends, benefits, challenges, and implementation solutions for video calls in contact center operations. Joined by Agung Dwi Saputra, Senior Advisory – Account Executive at PT Karyaputra Suryagemilang (KPSG), we will explore how this technology can deliver a positive impact for your company. 

Don't miss the opportunity to take your customer experience to the next level!

If you have any questions, you can contact us at:

https://kpsg.com/en/contact-us/