Egeroo, one of the Business Units of KPSG Group, has successfully provided a chatbot solution for one of the most popular digital banks in Indonesia, Jenius from Bank BTPN.
On Monday, May 29, 2023, Jenius collaborated with Egeroo to hold an internal celebration for the Jenius Chatbot NIX. The event, which took place at Menara BTPN, was an important moment in the long-anticipated application of chatbots for customer service in digital banking. Attended by representatives from the Jenius and Egeroo teams, the celebration went smoothly.
In the industry, Egeroo is known for its technology services that provide intelligent chatbot solutions based on Artificial Intelligence (AI). These solutions aim to help companies improve customer experience, operational efficiency, and customer satisfaction through the effective use of chatbots.
In her speech, Ms. Anita Ekasari, Digital Banking Acquisition, Service & Marketing Head of Jenius at PT Bank BTPN Tbk (Bank BTPN), expressed her gratitude to all parties involved in the implementation of this chatbot. She also said that the application of chatbots in the banking world still faces many challenges, but it is important to improve efficiency and provide a better customer experience.
On the same occasion, Mr. Yulianto as President Director & CEO from KPSG delivered a speech on the importance of "humanizing the bot" in implementing chatbot technology. He explained that even though technology is increasingly advanced, many people still desire a human touch. Egeroo, as Jenius' chosen partner, upholds the philosophy of "humanizing the technology," which prioritizes the similarity of technology to humans, not the other way around. He also expressed gratitude for the participation of all parties and emphasized that knowledge development on chatbots will continue, including when Jenius introduces new products and services.
Egeroo's chatbot solution offers a range of features and capabilities that can increase productivity and maximize company operations. With a single integrated chatbot service, Egeroo can help increase productivity by automating routine tasks and maximizing operations to achieve greater efficiency. Like Jenius, where out of more than 400,000 incoming chats, 84% of them are now successfully responded to by chatbots, reducing the workload of customer service agents in answering repetitive questions. In addition, Jenius from Bank BTPN can also reduce the number of agents needed.
The highlight of the day was the symbolic cutting of the tumpeng rice cone by representatives from each Jenius team from Bank BTPN and the Egeroo team, symbolizing the collaboration between the two teams in creating this chatbot. In addition, a cake was cut to represent the spirit of togetherness in facing new challenges.
In this event, Jenius from Bank BTPN emphasized the importance of chatbots in improving efficiency and providing the best experience for customers. Jenius from Bank BTPN believes that this collaboration can maximize chatbot services for an even better customer experience when contacting customer service.
The event closed with a prayer of gratitude and hope that the Jenius NIX chatbot will continue to develop into a more sophisticated tool capable of providing better service to customers in the future.
The event closed with a prayer of gratitude and hope that the Jenius NIX chatbot will continue to develop into a more sophisticated tool capable of providing better service to customers in the future.
For further information, please contact:
PT Bank BTPN Tbk
Andrie Darusman – Communications & Daya Head
Email: andrie.darusman@btpn.com or corporate.communications@btpn.com
