Empower Your Company in Operational Transformation
KPSG Group is a CXaaS and BPaaS provider offering solutions to transform your business operations.
About KPSG Group
KPSG Group is a provider of CXaaS (Customer Experience as a Service) and BPaaS (Business Process as a Service) solutions, integrating technology, operations, and human resources to support more effective and efficient business transformations.
Founded in 1990 as the first outsourcing company in Indonesia, KPSG has grown into a trusted partner in CX and business operations solutions. With over three decades of experience, we help companies enhance efficiency, speed, and service quality through integrated CXaaS and BPaaS solutions—driving sustainable business growth.
Supported by an extensive and diverse client network
Our DNA
We combine People, Technology, and Operations to support Customer Experience (CX) and Employee Experience (EX) through smart technology and superior human resources.
Our Vision & Mission
Focus on harmonizing sustainable business growth with a healthy economy, through the implementation of digitized corporate strategies to make a direct and indirect impact on community welfare; alongside increased workforce absorption and economic acceleration.
Build mutually beneficial relationships with stakeholders by providing internationally standardized solutions to meet their business needs.
Our Values
These values form the foundation of how KPSG operates, collaborates with clients, and delivers reliable solutions.
Trustworthy
We uphold integrity and provide dependable solutions.
Professional
We work with high standards and consistent service execution.
Personal
We offer a personalized approach that caters to the needs of each client.
Our Achievements
For over 35 years, KPSG has built a strong track record in delivering CXaaS and BPaaS services to various industries, backed by technological innovation, operational excellence, and the trust of hundreds of clients.
Certifications
See the capabilities you can immediately use to improve customer service and experience
Our Business Reach
Our Journey
Every step in our journey reflects our commitment to quality, technology, and the trust of our clients since 1990.
1990
KPSG was established as the first outsourcing company in Indonesia.
2002
- We were appointed as a certified provider of 140XY Contact Center Number by Menkominfo
- We became part of PT Anabatic Technologies Tbk
2003
We successfully developed Ontrace® Contact Center System Application, including IVR Technology which was officially launched by Menkominfo.
2004
We entered Business Process Outsourcing (BPO) Services in the area of Credit Initiation Process by providing pre-screened & data entry for banks.
2006
We established a team that focus on a research and development of Channel Interaction Application for Contact Center.
2007
We made a regional business deal arrangement which marked a starting point for KPSG’s vision to be the leading BPO Services provider.
2008
We successfully provided Bancassurance Telemarketing Services, proving that we have the capability to fulfill the quality and compliance requirements of the banking and insurance industry.
2009
- We successfully provided advanced BPO Services in the areas of Telecollection, Inbound Order Taking, and Customer Data Cleansing.
- We were appointed by Telkom to be an E1 Telkom usage aggregator, as a complementary service to the 1500XY and 140XY Contact Center Number and Contact Center Services.
2010
- We established several recruitment centers located in Tangerang, Semarang, Yogyakarta, Malang, Medan, Samarinda, and Makassar, as additions to our recruitment center in Surabaya and Bandung.
- We initiated BPO telefundraising services for one of United Nations organizations as a part of our CSR programs.
2011
- We started our strategic alliance with ADP Streamline.
- We launched our Contact Center Building in BSD, Tangerang which could accommodate more than 500 contact center agents.
2013
We established a Contact Center of 500 Telemarketing and Inbound Sales agents for one of the biggest state-owned banks in Indonesia.
2014
- We initiated a digital Human Resources platform named Jobsworld.com
- We acquired a Human Resources Information System (HRIS) company to focus on the research and development of HRIS/Payroll application.
- We began our business in Securing Assets Services, Facility Care Services, General Services, and Field Support Services.
2015
PT Anabatic Technologies Tbk was listed on the Indonesia Stock Exchange
2016
We launched our first regional office in Makati Philippines under KPSG International Inc.
2020
- We transformed into DEOS Group, uniting under a shared vision to deliver greater value to our clients.
- We restructured our Payroll Service Division into a new subsidiary company PT Payrol Prima Indonesia with new brand PayPrime
2022
We acquired PT Egeroo Inovasi Teknologi (Egeroo) which provides AI Chatbot. Combining our expertise in Contact Center System and AI Technology, KPSG aims to provide better Customer Experience Solutions for its clients.
2023
- We returned to the KPSG brand, honoring our heritage while reinforcing our commitment to innovation, excellence, and client success.
- KPSG received the ISO 9001:2015 certification, an upgrade from the ISO 9001:2008 certification we previously held.
2025
KPSG received the ISO 27001:2022 certification, an upgrade from the ISO 27001:2013 certification we previously held.
Let's create solutions for your business
KPSG is ready to help you design strategies that drive operational efficiency and deliver better customer experiences.
