Business Process as a Services Contact Center (BPaaS CC)

End-to-end contact center operations with professional staff, standardized processes, and cloud-based omnichannel and AI technology for faster, more efficient, and scalable services.

Professional staff
0 +
Workstations
0 k+
AI-driven traffic
0 million+
Contact center locations
0 +

BPaaS Contact Center Solutions

Outbound Contact Center

Proactively reach out to customers or prospects for various business needs.

Marketing
Contact potential customers for promotions and product offers.
Survey
Collect customer feedback to enhance services.
Collection
Remind customers about payment due dates, ideal for the financial industry.
Retention
Maintain customer loyalty with regular information and reminders.
Verification
Verify customer data to ensure accuracy.

Inbound Contact Center

Receive and handle messages or calls from your customers promptly.

Customer Service

Answer inquiries, provide information, and resolve customer complaints at scale.

Order Taking

Assist customers with placing orders, ensuring accurate validation and recording.

KPSG's Modern Contact Center Operational Framework

Facilities & Operational Locations
  • 3+ contact center locations
  • 2,500+ workstations
  • Operational spaces with security and work comfort standards
  • 24/7 operational support
  • Daily operational SOPs
  • Quality Assurance & monitoring
  • Workforce planning & scheduling
  • Knowledge management
  • SLA & KPI reporting

Professional teams selected, trained, and managed by experienced experts.

  • Recruitment and onboarding
  • Regular training & certification
  • Supervision, coaching, and performance reviews
  • Talent pool for various industries

Supported by the arsi platform and modern technology to enhance service efficiency.

  • AI Assistance & Agentic AI for service automation
  • AI-powered Chatbot & Robocall
  • Omnichannel (voice, chat, WhatsApp, email, social media)
  • Real-time dashboard, recording & quality analytics
  • Dialer (manual, power, smart)
  • IVR & phone verification

Case studies

Over 20 million hours saved for more than 45,000 customers.

Explore All

Route to Efficiency With ARSI Omni

  • Others
See case studies

Faster and More Optimal Digital Banking Customer Service

  • Banking
See case studies

Transforming Debt Recovery with Innovative Solutions

  • Banking
See case studies

Explore More Insights

A collection of insights and supporting materials to help you maximize the value of KPSG solutions.

[Updated Logo] Thumbnail Podcast YT (7)
Video

Contact Center Trends in 2026

[Updated Logo] Thumbnail Podcast YT (3)
Video

How Can LLM Smartbots Enhance Customer Interaction?

[Updated Logo] Thumbnail Podcast YT (1) (1)
Video

What is the Strategic Role of MPHRO in HR Management?

Ready to Improve Your Business Efficiency?

Optimize your business processes with KPSG's BPaaS solutions—designed to be practical, measurable, and ready to support your company's growth.

Contact Us
Contact us