{"id":3842,"date":"2025-07-29T04:28:36","date_gmt":"2025-07-29T04:28:36","guid":{"rendered":"https:\/\/demo.sitespirit.co\/technical-test-5\/2025\/07\/29\/mengukur-component-quality-di-contact-center-kunci-layanan-after-sales-yang-optimal\/"},"modified":"2026-04-16T15:58:46","modified_gmt":"2026-04-16T08:58:46","slug":"measuring-component-quality-in-contact-centers-the-key-to-optimal-after-sales-service","status":"publish","type":"post","link":"https:\/\/kpsg.com\/en\/insight\/measuring-component-quality-in-contact-centers-the-key-to-optimal-after-sales-service\/","title":{"rendered":"Measuring Component Quality in the Contact Center: The Key to Optimal After-Sales Service"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><em>Dalam dunia bisnis yang serba cepat dan kompetitif, kualitas layanan <a href=\"https:\/\/kpsg.com\/en\/insight\/contact-center-definition-and-benefits-for-a-business\/\">contact center<\/a> menjadi faktor utama yang memengaruhi pengalaman customer. Terutama pada tahap after sales, di mana pelanggan sering kali membutuhkan dukungan lebih setelah transaksi selesai. Sebuah contact center yang berfungsi dengan baik tidak hanya meningkatkan kepuasan pelanggan, tetapi juga dapat memperkuat loyalitas mereka terhadap produk atau layanan yang Anda tawarkan.<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>However, how can we ensure that the quality of service provided meets expected standards? To do this, we need to measure the quality of the key components within a contact center: agents, technology, processes, data and information, training, and supervision and management. Each of these components plays a critical role in creating a satisfying experience, particularly in the after-sales service sector.<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>1. Agent Quality<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Well-trained agents are key to providing responsive and empathetic service. In a contact center, agents must possess not only technical skills related to a product or service, but also soft skills such as communication, empathy, and problem-solving skills. Well-trained agents can resolve customer issues more quickly, increase First Contact Resolution (FCR) rates, and reduce Average Handling Time (AHT).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>2. Quality of Technology and Infrastructure<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The quality of the technology used in a contact center plays a crucial role in smooth operations. System stability, integration between CRM applications, dialers, and recording systems are some of the elements that must be considered. A system that responds quickly and can access customer data in real time ensures that agents can provide timely and accurate solutions. Reliable technology will make the after-sales service process more efficient and minimize downtime.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>3. Process Quality<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A well-structured process is the foundation of efficient contact center operations. With clear and measurable SOPs (Standard Operating Procedures), the team can handle issues consistently and professionally. A sound process also includes quality assurance, performance evaluation, and an effective escalation flow for handling more complex issues. All of this makes it easy for customers to get the solutions they need without any obstacles.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>4. Data and Information Quality<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Accurate customer data and access to timely information are crucial in a contact center. With accurate data and readily accessible information, agents can provide faster and more accurate service. Furthermore, managing customer feedback is a crucial part of the process for improving future services and products.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>5. Quality of Training and Development<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Good service doesn't just depend on experienced agents. Effective and ongoing training is crucial. With a strong onboarding program and continuous learning, agents can address the ever-evolving challenges of after-sales service.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>6. Quality of Supervision and Management<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Quality supervision and management also play a crucial role in maintaining high service standards. A good supervisor can effectively guide their team, ensure that contact center quality standards are consistently met, and that feedback from Quality Assurance (QA) is used for continuous improvement.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">At KPSG, we offer omnichannel contact center solutions that combine these quality components to deliver faster, more efficient, and more responsive after-sales service. With technologies like Robocall, WhatsApp Business API (WABA), and AI-powered solutions, we ensure customers can access service anytime, anywhere, through their preferred channel\u2014whether it's phone, chat, or social media.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">KPSG's omnichannel solutions help manage every customer interaction, from pre-sales to closing, and beyond. AI technologies like chatbots <strong>Large Language Model (LLM)<\/strong> allows customers to get a quick response without interruption, so that after sales service becomes faster, more efficient and satisfying.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">With KPSG's omnichannel contact center solution, your company will not only enhance the customer experience but also increase customer loyalty. Quality after-sales service is one of the best ways to maintain good relationships with customers, improve their perception of your product, and increase future retention.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Responsive, data-driven after-sales service powered by the latest technology will help create memorable experiences, enhance the value of your products, and build stronger loyalty. So, if you want to improve after-sales service and grow your business, <a href=\"https:\/\/kpsg.com\/en\/contact-us\/\">contact center solutions<strong> KPSG is the answer<\/strong><\/a><strong>.<\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>Dalam dunia bisnis yang serba cepat dan kompetitif, kualitas layanan contact center menjadi faktor utama yang memengaruhi pengalaman customer. Terutama pada tahap after sales, di mana pelanggan sering kali membutuhkan dukungan lebih setelah transaksi selesai. Sebuah contact center yang berfungsi dengan baik tidak hanya meningkatkan kepuasan pelanggan, tetapi juga dapat memperkuat loyalitas mereka terhadap produk [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":4493,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[44],"tags":[],"class_list":["post-3842","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-wawasan"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Mengukur Component Quality di Contact Center: Kunci Layanan After Sales yang Optimal - KPSG<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kpsg.com\/en\/insight\/measuring-component-quality-in-contact-centers-the-key-to-optimal-after-sales-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Mengukur Component Quality di Contact Center: Kunci Layanan After Sales yang Optimal - KPSG\" \/>\n<meta property=\"og:description\" content=\"Dalam dunia bisnis yang serba cepat dan kompetitif, kualitas layanan contact center menjadi faktor utama yang memengaruhi pengalaman customer. Terutama pada tahap after sales, di mana pelanggan sering kali membutuhkan dukungan lebih setelah transaksi selesai. Sebuah contact center yang berfungsi dengan baik tidak hanya meningkatkan kepuasan pelanggan, tetapi juga dapat memperkuat loyalitas mereka terhadap produk [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/kpsg.com\/en\/insight\/measuring-component-quality-in-contact-centers-the-key-to-optimal-after-sales-service\/\" \/>\n<meta property=\"og:site_name\" content=\"KPSG\" \/>\n<meta property=\"article:published_time\" content=\"2025-07-29T04:28:36+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-16T08:58:46+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/kpsg.com\/wp-content\/uploads\/2025\/07\/WEB-ARTICLE-9-ezgif.com-png-to-webp-converter.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1320\" \/>\n\t<meta property=\"og:image:height\" content=\"330\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"author\" content=\"KPSG Editor\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"KPSG Editor\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/kpsg.com\\\/wawasan\\\/mengukur-component-quality-di-contact-center-kunci-layanan-after-sales-yang-optimal\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/kpsg.com\\\/wawasan\\\/mengukur-component-quality-di-contact-center-kunci-layanan-after-sales-yang-optimal\\\/\"},\"author\":{\"name\":\"KPSG Editor\",\"@id\":\"https:\\\/\\\/kpsg.com\\\/#\\\/schema\\\/person\\\/58935213e4a583d38864bcfb561eb48e\"},\"headline\":\"Mengukur Component Quality di Contact Center: Kunci Layanan After Sales yang Optimal\",\"datePublished\":\"2025-07-29T04:28:36+00:00\",\"dateModified\":\"2026-04-16T08:58:46+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/kpsg.com\\\/wawasan\\\/mengukur-component-quality-di-contact-center-kunci-layanan-after-sales-yang-optimal\\\/\"},\"wordCount\":678,\"publisher\":{\"@id\":\"https:\\\/\\\/kpsg.com\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/kpsg.com\\\/wawasan\\\/mengukur-component-quality-di-contact-center-kunci-layanan-after-sales-yang-optimal\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/kpsg.com\\\/wp-content\\\/uploads\\\/2025\\\/07\\\/WEB-ARTICLE-9-ezgif.com-png-to-webp-converter.webp\",\"articleSection\":[\"Wawasan\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/kpsg.com\\\/wawasan\\\/mengukur-component-quality-di-contact-center-kunci-layanan-after-sales-yang-optimal\\\/\",\"url\":\"https:\\\/\\\/kpsg.com\\\/wawasan\\\/mengukur-component-quality-di-contact-center-kunci-layanan-after-sales-yang-optimal\\\/\",\"name\":\"Mengukur Component Quality di Contact Center: Kunci Layanan After Sales yang Optimal - KPSG\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/kpsg.com\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/kpsg.com\\\/wawasan\\\/mengukur-component-quality-di-contact-center-kunci-layanan-after-sales-yang-optimal\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/kpsg.com\\\/wawasan\\\/mengukur-component-quality-di-contact-center-kunci-layanan-after-sales-yang-optimal\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/kpsg.com\\\/wp-content\\\/uploads\\\/2025\\\/07\\\/WEB-ARTICLE-9-ezgif.com-png-to-webp-converter.webp\",\"datePublished\":\"2025-07-29T04:28:36+00:00\",\"dateModified\":\"2026-04-16T08:58:46+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/kpsg.com\\\/wawasan\\\/mengukur-component-quality-di-contact-center-kunci-layanan-after-sales-yang-optimal\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/kpsg.com\\\/wawasan\\\/mengukur-component-quality-di-contact-center-kunci-layanan-after-sales-yang-optimal\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/kpsg.com\\\/wawasan\\\/mengukur-component-quality-di-contact-center-kunci-layanan-after-sales-yang-optimal\\\/#primaryimage\",\"url\":\"https:\\\/\\\/kpsg.com\\\/wp-content\\\/uploads\\\/2025\\\/07\\\/WEB-ARTICLE-9-ezgif.com-png-to-webp-converter.webp\",\"contentUrl\":\"https:\\\/\\\/kpsg.com\\\/wp-content\\\/uploads\\\/2025\\\/07\\\/WEB-ARTICLE-9-ezgif.com-png-to-webp-converter.webp\",\"width\":1320,\"height\":330},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/kpsg.com\\\/wawasan\\\/mengukur-component-quality-di-contact-center-kunci-layanan-after-sales-yang-optimal\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Beranda\",\"item\":\"https:\\\/\\\/kpsg.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Wawasan\",\"item\":\"https:\\\/\\\/kpsg.com\\\/wawasan\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Mengukur Component Quality di Contact Center: Kunci Layanan After Sales yang Optimal\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/kpsg.com\\\/#website\",\"url\":\"https:\\\/\\\/kpsg.com\\\/\",\"name\":\"KPSG\",\"description\":\"in Development\",\"publisher\":{\"@id\":\"https:\\\/\\\/kpsg.com\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/kpsg.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/kpsg.com\\\/#organization\",\"name\":\"KPSG\",\"url\":\"https:\\\/\\\/kpsg.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/kpsg.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/kpsg.com\\\/wp-content\\\/uploads\\\/2025\\\/11\\\/logo-kpsg-website.webp\",\"contentUrl\":\"https:\\\/\\\/kpsg.com\\\/wp-content\\\/uploads\\\/2025\\\/11\\\/logo-kpsg-website.webp\",\"width\":1200,\"height\":952,\"caption\":\"KPSG\"},\"image\":{\"@id\":\"https:\\\/\\\/kpsg.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/kpsg.com\\\/#\\\/schema\\\/person\\\/58935213e4a583d38864bcfb561eb48e\",\"name\":\"KPSG Editor\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/7edd900c3c39c6be0f346dbe3e61db5aed61802834d324e8a085c3a2a867ff1d?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/7edd900c3c39c6be0f346dbe3e61db5aed61802834d324e8a085c3a2a867ff1d?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/7edd900c3c39c6be0f346dbe3e61db5aed61802834d324e8a085c3a2a867ff1d?s=96&d=mm&r=g\",\"caption\":\"KPSG Editor\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Measuring Component Quality in Contact Centers: The Key to Optimal After-Sales Service - KPSG","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/kpsg.com\/en\/insight\/measuring-component-quality-in-contact-centers-the-key-to-optimal-after-sales-service\/","og_locale":"en_US","og_type":"article","og_title":"Mengukur Component Quality di Contact Center: Kunci Layanan After Sales yang Optimal - KPSG","og_description":"Dalam dunia bisnis yang serba cepat dan kompetitif, kualitas layanan contact center menjadi faktor utama yang memengaruhi pengalaman customer. Terutama pada tahap after sales, di mana pelanggan sering kali membutuhkan dukungan lebih setelah transaksi selesai. Sebuah contact center yang berfungsi dengan baik tidak hanya meningkatkan kepuasan pelanggan, tetapi juga dapat memperkuat loyalitas mereka terhadap produk [&hellip;]","og_url":"https:\/\/kpsg.com\/en\/insight\/measuring-component-quality-in-contact-centers-the-key-to-optimal-after-sales-service\/","og_site_name":"KPSG","article_published_time":"2025-07-29T04:28:36+00:00","article_modified_time":"2026-04-16T08:58:46+00:00","og_image":[{"width":1320,"height":330,"url":"https:\/\/kpsg.com\/wp-content\/uploads\/2025\/07\/WEB-ARTICLE-9-ezgif.com-png-to-webp-converter.webp","type":"image\/webp"}],"author":"KPSG Editor","twitter_card":"summary_large_image","twitter_misc":{"Written by":"KPSG Editor","Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/kpsg.com\/wawasan\/mengukur-component-quality-di-contact-center-kunci-layanan-after-sales-yang-optimal\/#article","isPartOf":{"@id":"https:\/\/kpsg.com\/wawasan\/mengukur-component-quality-di-contact-center-kunci-layanan-after-sales-yang-optimal\/"},"author":{"name":"KPSG Editor","@id":"https:\/\/kpsg.com\/#\/schema\/person\/58935213e4a583d38864bcfb561eb48e"},"headline":"Mengukur Component Quality di Contact Center: Kunci Layanan After Sales yang Optimal","datePublished":"2025-07-29T04:28:36+00:00","dateModified":"2026-04-16T08:58:46+00:00","mainEntityOfPage":{"@id":"https:\/\/kpsg.com\/wawasan\/mengukur-component-quality-di-contact-center-kunci-layanan-after-sales-yang-optimal\/"},"wordCount":678,"publisher":{"@id":"https:\/\/kpsg.com\/#organization"},"image":{"@id":"https:\/\/kpsg.com\/wawasan\/mengukur-component-quality-di-contact-center-kunci-layanan-after-sales-yang-optimal\/#primaryimage"},"thumbnailUrl":"https:\/\/kpsg.com\/wp-content\/uploads\/2025\/07\/WEB-ARTICLE-9-ezgif.com-png-to-webp-converter.webp","articleSection":["Wawasan"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/kpsg.com\/wawasan\/mengukur-component-quality-di-contact-center-kunci-layanan-after-sales-yang-optimal\/","url":"https:\/\/kpsg.com\/wawasan\/mengukur-component-quality-di-contact-center-kunci-layanan-after-sales-yang-optimal\/","name":"Measuring Component Quality in Contact Centers: The Key to Optimal After-Sales Service - KPSG","isPartOf":{"@id":"https:\/\/kpsg.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/kpsg.com\/wawasan\/mengukur-component-quality-di-contact-center-kunci-layanan-after-sales-yang-optimal\/#primaryimage"},"image":{"@id":"https:\/\/kpsg.com\/wawasan\/mengukur-component-quality-di-contact-center-kunci-layanan-after-sales-yang-optimal\/#primaryimage"},"thumbnailUrl":"https:\/\/kpsg.com\/wp-content\/uploads\/2025\/07\/WEB-ARTICLE-9-ezgif.com-png-to-webp-converter.webp","datePublished":"2025-07-29T04:28:36+00:00","dateModified":"2026-04-16T08:58:46+00:00","breadcrumb":{"@id":"https:\/\/kpsg.com\/wawasan\/mengukur-component-quality-di-contact-center-kunci-layanan-after-sales-yang-optimal\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/kpsg.com\/wawasan\/mengukur-component-quality-di-contact-center-kunci-layanan-after-sales-yang-optimal\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/kpsg.com\/wawasan\/mengukur-component-quality-di-contact-center-kunci-layanan-after-sales-yang-optimal\/#primaryimage","url":"https:\/\/kpsg.com\/wp-content\/uploads\/2025\/07\/WEB-ARTICLE-9-ezgif.com-png-to-webp-converter.webp","contentUrl":"https:\/\/kpsg.com\/wp-content\/uploads\/2025\/07\/WEB-ARTICLE-9-ezgif.com-png-to-webp-converter.webp","width":1320,"height":330},{"@type":"BreadcrumbList","@id":"https:\/\/kpsg.com\/wawasan\/mengukur-component-quality-di-contact-center-kunci-layanan-after-sales-yang-optimal\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Beranda","item":"https:\/\/kpsg.com\/"},{"@type":"ListItem","position":2,"name":"Wawasan","item":"https:\/\/kpsg.com\/wawasan\/"},{"@type":"ListItem","position":3,"name":"Mengukur Component Quality di Contact Center: Kunci Layanan After Sales yang Optimal"}]},{"@type":"WebSite","@id":"https:\/\/kpsg.com\/#website","url":"https:\/\/kpsg.com\/","name":"KPSG","description":"in Development","publisher":{"@id":"https:\/\/kpsg.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/kpsg.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/kpsg.com\/#organization","name":"KPSG","url":"https:\/\/kpsg.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/kpsg.com\/#\/schema\/logo\/image\/","url":"https:\/\/kpsg.com\/wp-content\/uploads\/2025\/11\/logo-kpsg-website.webp","contentUrl":"https:\/\/kpsg.com\/wp-content\/uploads\/2025\/11\/logo-kpsg-website.webp","width":1200,"height":952,"caption":"KPSG"},"image":{"@id":"https:\/\/kpsg.com\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/kpsg.com\/#\/schema\/person\/58935213e4a583d38864bcfb561eb48e","name":"KPSG Editor","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/7edd900c3c39c6be0f346dbe3e61db5aed61802834d324e8a085c3a2a867ff1d?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/7edd900c3c39c6be0f346dbe3e61db5aed61802834d324e8a085c3a2a867ff1d?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/7edd900c3c39c6be0f346dbe3e61db5aed61802834d324e8a085c3a2a867ff1d?s=96&d=mm&r=g","caption":"KPSG Editor"}}]}},"_links":{"self":[{"href":"https:\/\/kpsg.com\/en\/wp-json\/wp\/v2\/posts\/3842","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kpsg.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/kpsg.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/kpsg.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/kpsg.com\/en\/wp-json\/wp\/v2\/comments?post=3842"}],"version-history":[{"count":2,"href":"https:\/\/kpsg.com\/en\/wp-json\/wp\/v2\/posts\/3842\/revisions"}],"predecessor-version":[{"id":5942,"href":"https:\/\/kpsg.com\/en\/wp-json\/wp\/v2\/posts\/3842\/revisions\/5942"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/kpsg.com\/en\/wp-json\/wp\/v2\/media\/4493"}],"wp:attachment":[{"href":"https:\/\/kpsg.com\/en\/wp-json\/wp\/v2\/media?parent=3842"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/kpsg.com\/en\/wp-json\/wp\/v2\/categories?post=3842"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/kpsg.com\/en\/wp-json\/wp\/v2\/tags?post=3842"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}