{"id":3810,"date":"2025-04-15T03:58:29","date_gmt":"2025-04-15T03:58:29","guid":{"rendered":"https:\/\/demo.sitespirit.co\/technical-test-5\/2025\/04\/15\/mendengar-customer-dapat-meningkatkan-retensi\/"},"modified":"2026-01-26T20:06:16","modified_gmt":"2026-01-26T13:06:16","slug":"can-listening-to-customers-really-improve-retention","status":"publish","type":"post","link":"https:\/\/kpsg.com\/en\/insight\/can-listening-to-customers-really-improve-retention\/","title":{"rendered":"Can Listening to Customers Increase Retention?"},"content":{"rendered":"<p><em>In an increasingly competitive business world, understanding your customers is no longer just a need, but a necessity. Satisfied customers tend to be more loyal, have higher economic value to your business, and become brand ambassadors who recommend your services to others. However, the question is, how can you accurately measure their satisfaction? And more importantly, what metrics truly impact customer retention?<\/em><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong>Why Are Conventional Surveys No Longer Effective?<\/strong><\/p>\n\n\n\n<p>Many companies still rely on customer satisfaction surveys as their primary means of obtaining feedback. However, this method has several limitations:<\/p>\n\n\n\n<p><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Data is not real-time:<\/strong> Survey results can be biased and do not always reflect current customer experiences.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Limited respondents: <\/strong>Not all customers are willing to fill out the survey, so the data is less representative.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Not detecting emotions: <\/strong>Conventional surveys often only contain numerical ratings, without in-depth descriptions of customer emotions.<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<p>Meanwhile, customers continue to interact across multiple channels\u2014phone, email, social media, and live chat\u2014which actually hold valuable insights. Without the right tools, businesses risk missing out on opportunities to improve their retention.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong>Sentiment Analysis &amp; Real-Time Feedback: A Data-Driven Solution<\/strong><\/p>\n\n\n\n<p>It's time to move from assumptions to data-driven analysis! With Sentiment Analysis &amp; Real-Time Feedback technology, businesses can:<\/p>\n\n\n\n<p><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Analyze customer sentiment from chat conversations, emails, or social media reviews.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Reduce churn rate by detecting customer complaints before they decide to switch to a competitor.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Optimizing customer experience through faster and more targeted responses.<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<p>With this technology, businesses not only measure customer satisfaction, but also understand their emotions more deeply\u2014so they can take more proactive action.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong>FCR vs. CLV: Which is More Important for Retention?<\/strong><\/p>\n\n\n\n<p>In improving customer experience, two key metrics to pay attention to are First Call Resolution (FCR) and Customer Lifetime Value (CLV).<\/p>\n\n\n\n<p><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>FCR (First Call Resolution)<\/strong>: How quickly are customer issues resolved in one contact?<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>CLV (Customer Lifetime Value)<\/strong>: How much is a customer worth to a business in the long term?<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<p>FCR and CLV are both crucial in a customer experience strategy, but they must be balanced appropriately. Focusing solely on First Call Resolution (FCR) can provide a quick response, but without a robust retention strategy, customers can still churn. Conversely, if you only prioritize Customer Lifetime Value (CLV), the loyalty you've built can be wasted if customer issues aren't addressed promptly. Combining Sentiment Analysis and Real-Time Feedback with a data-driven approach can be a solution, enabling businesses to understand customer needs in real time, resolve issues quickly, and build stronger long-term relationships.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong>Increase Customer Retention with KPSG Group!<\/strong><\/p>\n\n\n\n<p>Businesses looking to grow need to listen to customers more accurately and quickly. KPSG Group offers technology-based solutions for:<\/p>\n\n\n\n<p><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Improve customer satisfaction with in-depth analysis of every interaction.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Reduce churn rate by monitoring customer emotions in real-time.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Providing a better customer experience with the support of AI and omnichannel technology.<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<p>Don't let customers turn away due to suboptimal service! It's time to switch to data-driven solutions with KPSG Group. <a href=\"https:\/\/kpsg.com\/en\/contact-us\/\">Contact us now<\/a> for further consultation!<\/p>","protected":false},"excerpt":{"rendered":"<p>Dalam dunia bisnis yang semakin kompetitif, memahami customer bukan lagi sekadar kebutuhan, melainkan keharusan. Customer yang puas cenderung lebih loyal, memiliki nilai ekonomi lebih tinggi bagi bisnis, dan menjadi duta merek yang merekomendasikan layanan Anda kepada orang lain. Namun, pertanyaannya, bagaimana cara mengukur kepuasan mereka dengan akurat? Dan lebih penting lagi, metrik apa yang benar-benar [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":4394,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[44],"tags":[],"class_list":["post-3810","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-wawasan"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Mendengar Customer, Dapat Meningkatkan Retensi? - KPSG<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kpsg.com\/en\/insight\/can-listening-to-customers-really-improve-retention\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Mendengar Customer, Dapat Meningkatkan Retensi? - KPSG\" \/>\n<meta property=\"og:description\" content=\"Dalam dunia bisnis yang semakin kompetitif, memahami customer bukan lagi sekadar kebutuhan, melainkan keharusan. Customer yang puas cenderung lebih loyal, memiliki nilai ekonomi lebih tinggi bagi bisnis, dan menjadi duta merek yang merekomendasikan layanan Anda kepada orang lain. Namun, pertanyaannya, bagaimana cara mengukur kepuasan mereka dengan akurat? Dan lebih penting lagi, metrik apa yang benar-benar [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/kpsg.com\/en\/insight\/can-listening-to-customers-really-improve-retention\/\" \/>\n<meta property=\"og:site_name\" content=\"KPSG\" \/>\n<meta property=\"article:published_time\" content=\"2025-04-15T03:58:29+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-01-26T13:06:16+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/kpsg.com\/wp-content\/uploads\/2025\/04\/60-1-ezgif.com-optiwebp-1-1.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1320\" \/>\n\t<meta property=\"og:image:height\" content=\"330\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"author\" content=\"KPSG Editor\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"KPSG Editor\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/kpsg.com\/wawasan\/mendengar-customer-dapat-meningkatkan-retensi\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/kpsg.com\/wawasan\/mendengar-customer-dapat-meningkatkan-retensi\/\"},\"author\":{\"name\":\"KPSG Editor\",\"@id\":\"https:\/\/kpsg.com\/#\/schema\/person\/58935213e4a583d38864bcfb561eb48e\"},\"headline\":\"Mendengar Customer, Dapat Meningkatkan Retensi?\",\"datePublished\":\"2025-04-15T03:58:29+00:00\",\"dateModified\":\"2026-01-26T13:06:16+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/kpsg.com\/wawasan\/mendengar-customer-dapat-meningkatkan-retensi\/\"},\"wordCount\":476,\"publisher\":{\"@id\":\"https:\/\/kpsg.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/kpsg.com\/wawasan\/mendengar-customer-dapat-meningkatkan-retensi\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/kpsg.com\/wp-content\/uploads\/2025\/04\/60-1-ezgif.com-optiwebp-1-1.webp\",\"articleSection\":[\"Wawasan\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/kpsg.com\/wawasan\/mendengar-customer-dapat-meningkatkan-retensi\/\",\"url\":\"https:\/\/kpsg.com\/wawasan\/mendengar-customer-dapat-meningkatkan-retensi\/\",\"name\":\"Mendengar Customer, Dapat Meningkatkan Retensi? - KPSG\",\"isPartOf\":{\"@id\":\"https:\/\/kpsg.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/kpsg.com\/wawasan\/mendengar-customer-dapat-meningkatkan-retensi\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/kpsg.com\/wawasan\/mendengar-customer-dapat-meningkatkan-retensi\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/kpsg.com\/wp-content\/uploads\/2025\/04\/60-1-ezgif.com-optiwebp-1-1.webp\",\"datePublished\":\"2025-04-15T03:58:29+00:00\",\"dateModified\":\"2026-01-26T13:06:16+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/kpsg.com\/wawasan\/mendengar-customer-dapat-meningkatkan-retensi\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/kpsg.com\/wawasan\/mendengar-customer-dapat-meningkatkan-retensi\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/kpsg.com\/wawasan\/mendengar-customer-dapat-meningkatkan-retensi\/#primaryimage\",\"url\":\"https:\/\/kpsg.com\/wp-content\/uploads\/2025\/04\/60-1-ezgif.com-optiwebp-1-1.webp\",\"contentUrl\":\"https:\/\/kpsg.com\/wp-content\/uploads\/2025\/04\/60-1-ezgif.com-optiwebp-1-1.webp\",\"width\":1320,\"height\":330},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/kpsg.com\/wawasan\/mendengar-customer-dapat-meningkatkan-retensi\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Beranda\",\"item\":\"https:\/\/kpsg.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Wawasan\",\"item\":\"https:\/\/kpsg.com\/wawasan\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Mendengar Customer, Dapat Meningkatkan Retensi?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/kpsg.com\/#website\",\"url\":\"https:\/\/kpsg.com\/\",\"name\":\"KPSG\",\"description\":\"in Development\",\"publisher\":{\"@id\":\"https:\/\/kpsg.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/kpsg.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/kpsg.com\/#organization\",\"name\":\"KPSG\",\"url\":\"https:\/\/kpsg.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/kpsg.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/kpsg.com\/wp-content\/uploads\/2025\/11\/logo-kpsg-website.webp\",\"contentUrl\":\"https:\/\/kpsg.com\/wp-content\/uploads\/2025\/11\/logo-kpsg-website.webp\",\"width\":1200,\"height\":952,\"caption\":\"KPSG\"},\"image\":{\"@id\":\"https:\/\/kpsg.com\/#\/schema\/logo\/image\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\/\/kpsg.com\/#\/schema\/person\/58935213e4a583d38864bcfb561eb48e\",\"name\":\"KPSG Editor\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/kpsg.com\/wp-content\/litespeed\/avatar\/72838b67a03d45cf544b931ee2c5d262.jpg?ver=1776188764\",\"url\":\"https:\/\/kpsg.com\/wp-content\/litespeed\/avatar\/72838b67a03d45cf544b931ee2c5d262.jpg?ver=1776188764\",\"contentUrl\":\"https:\/\/kpsg.com\/wp-content\/litespeed\/avatar\/72838b67a03d45cf544b931ee2c5d262.jpg?ver=1776188764\",\"caption\":\"KPSG Editor\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Can Listening to Customers Improve Retention? - KPSG","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/kpsg.com\/en\/insight\/can-listening-to-customers-really-improve-retention\/","og_locale":"en_US","og_type":"article","og_title":"Mendengar Customer, Dapat Meningkatkan Retensi? - KPSG","og_description":"Dalam dunia bisnis yang semakin kompetitif, memahami customer bukan lagi sekadar kebutuhan, melainkan keharusan. Customer yang puas cenderung lebih loyal, memiliki nilai ekonomi lebih tinggi bagi bisnis, dan menjadi duta merek yang merekomendasikan layanan Anda kepada orang lain. Namun, pertanyaannya, bagaimana cara mengukur kepuasan mereka dengan akurat? Dan lebih penting lagi, metrik apa yang benar-benar [&hellip;]","og_url":"https:\/\/kpsg.com\/en\/insight\/can-listening-to-customers-really-improve-retention\/","og_site_name":"KPSG","article_published_time":"2025-04-15T03:58:29+00:00","article_modified_time":"2026-01-26T13:06:16+00:00","og_image":[{"width":1320,"height":330,"url":"https:\/\/kpsg.com\/wp-content\/uploads\/2025\/04\/60-1-ezgif.com-optiwebp-1-1.webp","type":"image\/webp"}],"author":"KPSG Editor","twitter_card":"summary_large_image","twitter_misc":{"Written by":"KPSG Editor","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/kpsg.com\/wawasan\/mendengar-customer-dapat-meningkatkan-retensi\/#article","isPartOf":{"@id":"https:\/\/kpsg.com\/wawasan\/mendengar-customer-dapat-meningkatkan-retensi\/"},"author":{"name":"KPSG Editor","@id":"https:\/\/kpsg.com\/#\/schema\/person\/58935213e4a583d38864bcfb561eb48e"},"headline":"Mendengar Customer, Dapat Meningkatkan Retensi?","datePublished":"2025-04-15T03:58:29+00:00","dateModified":"2026-01-26T13:06:16+00:00","mainEntityOfPage":{"@id":"https:\/\/kpsg.com\/wawasan\/mendengar-customer-dapat-meningkatkan-retensi\/"},"wordCount":476,"publisher":{"@id":"https:\/\/kpsg.com\/#organization"},"image":{"@id":"https:\/\/kpsg.com\/wawasan\/mendengar-customer-dapat-meningkatkan-retensi\/#primaryimage"},"thumbnailUrl":"https:\/\/kpsg.com\/wp-content\/uploads\/2025\/04\/60-1-ezgif.com-optiwebp-1-1.webp","articleSection":["Wawasan"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/kpsg.com\/wawasan\/mendengar-customer-dapat-meningkatkan-retensi\/","url":"https:\/\/kpsg.com\/wawasan\/mendengar-customer-dapat-meningkatkan-retensi\/","name":"Can Listening to Customers Improve Retention? - KPSG","isPartOf":{"@id":"https:\/\/kpsg.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/kpsg.com\/wawasan\/mendengar-customer-dapat-meningkatkan-retensi\/#primaryimage"},"image":{"@id":"https:\/\/kpsg.com\/wawasan\/mendengar-customer-dapat-meningkatkan-retensi\/#primaryimage"},"thumbnailUrl":"https:\/\/kpsg.com\/wp-content\/uploads\/2025\/04\/60-1-ezgif.com-optiwebp-1-1.webp","datePublished":"2025-04-15T03:58:29+00:00","dateModified":"2026-01-26T13:06:16+00:00","breadcrumb":{"@id":"https:\/\/kpsg.com\/wawasan\/mendengar-customer-dapat-meningkatkan-retensi\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/kpsg.com\/wawasan\/mendengar-customer-dapat-meningkatkan-retensi\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/kpsg.com\/wawasan\/mendengar-customer-dapat-meningkatkan-retensi\/#primaryimage","url":"https:\/\/kpsg.com\/wp-content\/uploads\/2025\/04\/60-1-ezgif.com-optiwebp-1-1.webp","contentUrl":"https:\/\/kpsg.com\/wp-content\/uploads\/2025\/04\/60-1-ezgif.com-optiwebp-1-1.webp","width":1320,"height":330},{"@type":"BreadcrumbList","@id":"https:\/\/kpsg.com\/wawasan\/mendengar-customer-dapat-meningkatkan-retensi\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Beranda","item":"https:\/\/kpsg.com\/"},{"@type":"ListItem","position":2,"name":"Wawasan","item":"https:\/\/kpsg.com\/wawasan\/"},{"@type":"ListItem","position":3,"name":"Mendengar Customer, Dapat Meningkatkan Retensi?"}]},{"@type":"WebSite","@id":"https:\/\/kpsg.com\/#website","url":"https:\/\/kpsg.com\/","name":"KPSG","description":"in Development","publisher":{"@id":"https:\/\/kpsg.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/kpsg.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/kpsg.com\/#organization","name":"KPSG","url":"https:\/\/kpsg.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/kpsg.com\/#\/schema\/logo\/image\/","url":"https:\/\/kpsg.com\/wp-content\/uploads\/2025\/11\/logo-kpsg-website.webp","contentUrl":"https:\/\/kpsg.com\/wp-content\/uploads\/2025\/11\/logo-kpsg-website.webp","width":1200,"height":952,"caption":"KPSG"},"image":{"@id":"https:\/\/kpsg.com\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/kpsg.com\/#\/schema\/person\/58935213e4a583d38864bcfb561eb48e","name":"KPSG Editor","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/kpsg.com\/wp-content\/litespeed\/avatar\/72838b67a03d45cf544b931ee2c5d262.jpg?ver=1776188764","url":"https:\/\/kpsg.com\/wp-content\/litespeed\/avatar\/72838b67a03d45cf544b931ee2c5d262.jpg?ver=1776188764","contentUrl":"https:\/\/kpsg.com\/wp-content\/litespeed\/avatar\/72838b67a03d45cf544b931ee2c5d262.jpg?ver=1776188764","caption":"KPSG Editor"}}]}},"_links":{"self":[{"href":"https:\/\/kpsg.com\/en\/wp-json\/wp\/v2\/posts\/3810","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kpsg.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/kpsg.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/kpsg.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/kpsg.com\/en\/wp-json\/wp\/v2\/comments?post=3810"}],"version-history":[{"count":1,"href":"https:\/\/kpsg.com\/en\/wp-json\/wp\/v2\/posts\/3810\/revisions"}],"predecessor-version":[{"id":4366,"href":"https:\/\/kpsg.com\/en\/wp-json\/wp\/v2\/posts\/3810\/revisions\/4366"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/kpsg.com\/en\/wp-json\/wp\/v2\/media\/4394"}],"wp:attachment":[{"href":"https:\/\/kpsg.com\/en\/wp-json\/wp\/v2\/media?parent=3810"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/kpsg.com\/en\/wp-json\/wp\/v2\/categories?post=3810"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/kpsg.com\/en\/wp-json\/wp\/v2\/tags?post=3810"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}