{"id":3708,"date":"2024-06-12T03:00:18","date_gmt":"2024-06-12T03:00:18","guid":{"rendered":"https:\/\/demo.sitespirit.co\/technical-test-5\/2024\/06\/12\/pentingnya-omnichannel-dalam-cxaas\/"},"modified":"2026-05-29T08:57:17","modified_gmt":"2026-05-29T01:57:17","slug":"the-importance-of-omnichannel-in-cxaas","status":"publish","type":"post","link":"https:\/\/kpsg.com\/en\/insight\/the-importance-of-omnichannel-in-cxaas\/","title":{"rendered":"The Importance of Omnichannel in CXaaS"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Pengalaman pelanggan yang konsisten dan terintegrasi di berbagai kanal menjadi semakin penting di era digital saat ini. Konsep <a href=\"https:\/\/kpsg.com\/en\/insight\/understanding-omnichannel-and-its-application-to-your-business\/\">omnichannel<\/a>, yang memastikan ketersediaan layanan di semua saluran interaksi, telah menjadi kunci dalam meningkatkan kepuasan dan loyalitas pelanggan.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dalam konteks Customer Experience as a Service (CXaaS), pendekatan omnichannel menjadi elemen krusial untuk memberikan pengalaman pelanggan yang komprehensif dan terpersonalisasi.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In discussion <a href=\"https:\/\/kpsg.com\/en\/\">KPSG <\/a>this time, we will review more about the importance of omnichannel implementation in CXaaS solutions and how this can have a positive impact on businesses.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Omnichannel impact in various aspects on CXaaS<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">In Customer Experience as a Service (CXaaS), omnichannel becomes very important because it represents a seamless approach to customer interaction across multiple channels. The omnichannel approach has become a mainstay strategy for many companies in an effort to increase customer satisfaction and loyalty. By integrating multiple channels of interaction, from offline to online, companies can deliver a seamless and personalized customer experience. Here are various aspects of business that will get a positive impact through omnichannel.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Seamless integration through Omnichannel<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.cxnetwork.com\/omnichannel\">An effective omnichannel strategy requires the integration of technology, data, and processes across multiple channels.<\/a> This allows businesses to offer real-time responses, personalized recommendations, and smoother transactions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>The benefits of seamless integration:<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Real-time response: provide fast and timely service.<\/li>\n\n\n\n<li>Personalized recommendations: customize offers based on customer preferences.<\/li>\n\n\n\n<li>Smooth transactions: simplify the buying process and customer interaction.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Increased customer satisfaction through Omnichannel<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">By ensuring a consistent experience across all channels, businesses can significantly improve customer satisfaction. This leads to increased customer loyalty and retention.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Benefits Of Increased Customer Satisfaction:<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Experience consistency: customers get an equally good experience across all channels.<\/li>\n\n\n\n<li>Customer loyalty: increases customer trust and loyalty to the brand.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Value creation through Omnichannel<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Omnichannel excellence demands that companies focus on the formation of key values. Companies need to align their strategic and customer priorities to develop a clear understanding of how to achieve their omnichannel ambitions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Value Opening Benefits:<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Strategic alignment: aligning business strategy with customer needs.<\/li>\n\n\n\n<li>Understanding development: understanding how best to meet customer expectations.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Omnichannel helps companies adapt to consumer behavior<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.mckinsey.com\/capabilities\/growth-marketing-and-sales\/our-insights\/the-survival-guide-to-omnichannel-and-the-path-to-value\">With increasing spending habits <em>online<\/em>, consumers, especially the younger generation, customer expects a seamless shopping experience that goes beyond the boundaries of traditional channels.<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Benefits of adaptation to consumer behavior:<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Seamless shopping experience: meet consumer expectations for a consistent shopping experience.<\/li>\n\n\n\n<li>Competitive advantage: increase the competitiveness of the business by providing the services that customers want.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Implementasi Omnichannel dalam CXaaS<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Implementing an omnichannel approach in CXaaS isn&#039;t just about adopting new technologies; it&#039;s about understanding customer needs and creating a cohesive journey that adds value at every point of contact. It is a strategic move that can result in a decisive competitive advantage in today&#039;s market.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Omnichannel implementation steps in CXaaS:<\/strong><\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Customer journey mapping: understand and map the entire customer journey across multiple channels.<\/li>\n\n\n\n<li>System integration: integrates systems and data to ensure a smooth flow of information.<\/li>\n\n\n\n<li>Team training: train teams to provide consistent and responsive service across all channels.<\/li>\n\n\n\n<li>Monitoring and analysis: monitor and analyze omnichannel performance to make continuous improvements.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading translation-block\">Conclusion<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The importance of omnichannel in CXaaS cannot be ignored. By providing a consistent and integrated customer experience, businesses can increase customer satisfaction, loyalty, and ultimately, profits. Omnichannel enables companies to remain responsive to changing consumer behavior and continue to innovate in delivering high-value services.If you want to improve customer experience by adopting an effective omnichannel strategy, <a href=\"https:\/\/kpsg.com\/en\/contact-us\/\">contact KPSG<\/a>. We are ready to help you design and implement the right CXaaS solution for your business. Visit KPSG for <a href=\"https:\/\/kpsg.com\/en\/solusi\/customer-experience\/\">more information about CXaaS!<\/a><\/p>\n\n\n\n<script type=\"application\/ld+json\">{\n    \"@context\": \"https:\\\/\\\/schema.org\\\/\",\n    \"@type\": \"BlogPosting\",\n    \"mainEntityOfPage\": {\n        \"@type\": \"WebPage\",\n        \"@id\": \"https:\\\/\\\/kpsg.com\\\/wawasan\\\/pentingnya-omnichannel-dalam-cxaas\\\/\"\n    },\n    \"headline\": \"Omnichannel dalam CXaaS - Integrasi Pengembangan Bisnis\",\n    \"description\": \"Pembahasan kali ini, kita akan mengeksplorasi bagaimana implementasi strategi omnichannel dalam Customer Experience as a Service (CXaaS) secara mendalam\",\n    \"image\": {\n        \"@type\": \"ImageObject\",\n        \"url\": \"https:\\\/\\\/kpsg.com\\\/wp-content\\\/uploads\\\/2024\\\/06\\\/Juni-Artikel-7-Pentingnya-Omnichannel-dalam-CXaaS.webp\",\n        \"width\": \"1320\",\n        \"height\": \"330\"\n    },\n    \"author\": {\n        \"@type\": \"Organization\",\n        \"name\": \"\"\n    },\n    \"publisher\": {\n        \"@type\": \"Organization\",\n        \"name\": \"KPSG\",\n        \"logo\": {\n            \"@type\": \"ImageObject\",\n            \"url\": \"https:\\\/\\\/kpsg.com\\\/wp-content\\\/uploads\\\/2025\\\/11\\\/logo-kpsg-website-1024x812.webp\",\n            \"width\": \"60\",\n            \"height\": \"60\"\n        }\n    },\n    \"datePublished\": \"2024-06-12\",\n    \"dateModified\": \"2026-05-29\"\n}<\/script>","protected":false},"excerpt":{"rendered":"<p>Pengalaman pelanggan yang konsisten dan terintegrasi di berbagai kanal menjadi semakin penting di era digital saat ini. Konsep omnichannel, yang memastikan ketersediaan layanan di semua saluran interaksi, telah menjadi kunci dalam meningkatkan kepuasan dan loyalitas pelanggan.\u00a0 Dalam konteks Customer Experience as a Service (CXaaS), pendekatan omnichannel menjadi elemen krusial untuk memberikan pengalaman pelanggan yang komprehensif [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":4105,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[44],"tags":[],"class_list":["post-3708","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-wawasan"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Omnichannel dalam CXaaS - Integrasi Pengembangan Bisnis<\/title>\n<meta name=\"description\" content=\"Pembahasan kali ini, kita akan mengeksplorasi bagaimana implementasi strategi omnichannel dalam Customer Experience as a Service (CXaaS) secara mendalam\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kpsg.com\/en\/insight\/the-importance-of-omnichannel-in-cxaas\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Omnichannel dalam CXaaS - Integrasi Pengembangan Bisnis\" \/>\n<meta property=\"og:description\" content=\"Pembahasan kali ini, kita akan mengeksplorasi bagaimana implementasi strategi omnichannel dalam Customer Experience as a Service (CXaaS) secara mendalam\" \/>\n<meta property=\"og:url\" content=\"https:\/\/kpsg.com\/en\/insight\/the-importance-of-omnichannel-in-cxaas\/\" \/>\n<meta property=\"og:site_name\" content=\"KPSG\" \/>\n<meta property=\"article:published_time\" content=\"2024-06-12T03:00:18+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-05-29T01:57:17+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/kpsg.com\/wp-content\/uploads\/2024\/06\/Juni-Artikel-7-Pentingnya-Omnichannel-dalam-CXaaS.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1320\" \/>\n\t<meta property=\"og:image:height\" content=\"330\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"author\" content=\"KPSG Editor\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"KPSG Editor\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/kpsg.com\\\/wawasan\\\/pentingnya-omnichannel-dalam-cxaas\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/kpsg.com\\\/wawasan\\\/pentingnya-omnichannel-dalam-cxaas\\\/\"},\"author\":{\"name\":\"KPSG Editor\",\"@id\":\"https:\\\/\\\/kpsg.com\\\/#\\\/schema\\\/person\\\/58935213e4a583d38864bcfb561eb48e\"},\"headline\":\"Pentingnya Omnichannel dalam CXaaS\",\"datePublished\":\"2024-06-12T03:00:18+00:00\",\"dateModified\":\"2026-05-29T01:57:17+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/kpsg.com\\\/wawasan\\\/pentingnya-omnichannel-dalam-cxaas\\\/\"},\"wordCount\":573,\"publisher\":{\"@id\":\"https:\\\/\\\/kpsg.com\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/kpsg.com\\\/wawasan\\\/pentingnya-omnichannel-dalam-cxaas\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/kpsg.com\\\/wp-content\\\/uploads\\\/2024\\\/06\\\/Juni-Artikel-7-Pentingnya-Omnichannel-dalam-CXaaS.webp\",\"articleSection\":[\"Wawasan\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/kpsg.com\\\/wawasan\\\/pentingnya-omnichannel-dalam-cxaas\\\/\",\"url\":\"https:\\\/\\\/kpsg.com\\\/wawasan\\\/pentingnya-omnichannel-dalam-cxaas\\\/\",\"name\":\"Omnichannel dalam CXaaS - Integrasi Pengembangan Bisnis\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/kpsg.com\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/kpsg.com\\\/wawasan\\\/pentingnya-omnichannel-dalam-cxaas\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/kpsg.com\\\/wawasan\\\/pentingnya-omnichannel-dalam-cxaas\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/kpsg.com\\\/wp-content\\\/uploads\\\/2024\\\/06\\\/Juni-Artikel-7-Pentingnya-Omnichannel-dalam-CXaaS.webp\",\"datePublished\":\"2024-06-12T03:00:18+00:00\",\"dateModified\":\"2026-05-29T01:57:17+00:00\",\"description\":\"Pembahasan kali ini, kita akan mengeksplorasi bagaimana implementasi strategi omnichannel dalam Customer Experience as a Service (CXaaS) secara mendalam\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/kpsg.com\\\/wawasan\\\/pentingnya-omnichannel-dalam-cxaas\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/kpsg.com\\\/wawasan\\\/pentingnya-omnichannel-dalam-cxaas\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/kpsg.com\\\/wawasan\\\/pentingnya-omnichannel-dalam-cxaas\\\/#primaryimage\",\"url\":\"https:\\\/\\\/kpsg.com\\\/wp-content\\\/uploads\\\/2024\\\/06\\\/Juni-Artikel-7-Pentingnya-Omnichannel-dalam-CXaaS.webp\",\"contentUrl\":\"https:\\\/\\\/kpsg.com\\\/wp-content\\\/uploads\\\/2024\\\/06\\\/Juni-Artikel-7-Pentingnya-Omnichannel-dalam-CXaaS.webp\",\"width\":1320,\"height\":330,\"caption\":\"Omnichannel dalam CXaaS\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/kpsg.com\\\/wawasan\\\/pentingnya-omnichannel-dalam-cxaas\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Beranda\",\"item\":\"https:\\\/\\\/kpsg.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Wawasan\",\"item\":\"https:\\\/\\\/kpsg.com\\\/wawasan\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Pentingnya Omnichannel dalam CXaaS\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/kpsg.com\\\/#website\",\"url\":\"https:\\\/\\\/kpsg.com\\\/\",\"name\":\"KPSG\",\"description\":\"in Development\",\"publisher\":{\"@id\":\"https:\\\/\\\/kpsg.com\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/kpsg.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/kpsg.com\\\/#organization\",\"name\":\"KPSG\",\"url\":\"https:\\\/\\\/kpsg.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/kpsg.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/kpsg.com\\\/wp-content\\\/uploads\\\/2025\\\/11\\\/logo-kpsg-website.webp\",\"contentUrl\":\"https:\\\/\\\/kpsg.com\\\/wp-content\\\/uploads\\\/2025\\\/11\\\/logo-kpsg-website.webp\",\"width\":1200,\"height\":952,\"caption\":\"KPSG\"},\"image\":{\"@id\":\"https:\\\/\\\/kpsg.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/kpsg.com\\\/#\\\/schema\\\/person\\\/58935213e4a583d38864bcfb561eb48e\",\"name\":\"KPSG Editor\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/kpsg.com\\\/wp-content\\\/litespeed\\\/avatar\\\/72838b67a03d45cf544b931ee2c5d262.jpg?ver=1784779395\",\"url\":\"https:\\\/\\\/kpsg.com\\\/wp-content\\\/litespeed\\\/avatar\\\/72838b67a03d45cf544b931ee2c5d262.jpg?ver=1784779395\",\"contentUrl\":\"https:\\\/\\\/kpsg.com\\\/wp-content\\\/litespeed\\\/avatar\\\/72838b67a03d45cf544b931ee2c5d262.jpg?ver=1784779395\",\"caption\":\"KPSG Editor\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Omnichannel dalam CXaaS - Integrasi Pengembangan Bisnis","description":"Pembahasan kali ini, kita akan mengeksplorasi bagaimana implementasi strategi omnichannel dalam Customer Experience as a Service (CXaaS) secara mendalam","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/kpsg.com\/en\/insight\/the-importance-of-omnichannel-in-cxaas\/","og_locale":"en_US","og_type":"article","og_title":"Omnichannel dalam CXaaS - Integrasi Pengembangan Bisnis","og_description":"Pembahasan kali ini, kita akan mengeksplorasi bagaimana implementasi strategi omnichannel dalam Customer Experience as a Service (CXaaS) secara mendalam","og_url":"https:\/\/kpsg.com\/en\/insight\/the-importance-of-omnichannel-in-cxaas\/","og_site_name":"KPSG","article_published_time":"2024-06-12T03:00:18+00:00","article_modified_time":"2026-05-29T01:57:17+00:00","og_image":[{"width":1320,"height":330,"url":"https:\/\/kpsg.com\/wp-content\/uploads\/2024\/06\/Juni-Artikel-7-Pentingnya-Omnichannel-dalam-CXaaS.webp","type":"image\/webp"}],"author":"KPSG Editor","twitter_card":"summary_large_image","twitter_misc":{"Written by":"KPSG Editor","Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/kpsg.com\/wawasan\/pentingnya-omnichannel-dalam-cxaas\/#article","isPartOf":{"@id":"https:\/\/kpsg.com\/wawasan\/pentingnya-omnichannel-dalam-cxaas\/"},"author":{"name":"KPSG Editor","@id":"https:\/\/kpsg.com\/#\/schema\/person\/58935213e4a583d38864bcfb561eb48e"},"headline":"Pentingnya Omnichannel dalam CXaaS","datePublished":"2024-06-12T03:00:18+00:00","dateModified":"2026-05-29T01:57:17+00:00","mainEntityOfPage":{"@id":"https:\/\/kpsg.com\/wawasan\/pentingnya-omnichannel-dalam-cxaas\/"},"wordCount":573,"publisher":{"@id":"https:\/\/kpsg.com\/#organization"},"image":{"@id":"https:\/\/kpsg.com\/wawasan\/pentingnya-omnichannel-dalam-cxaas\/#primaryimage"},"thumbnailUrl":"https:\/\/kpsg.com\/wp-content\/uploads\/2024\/06\/Juni-Artikel-7-Pentingnya-Omnichannel-dalam-CXaaS.webp","articleSection":["Wawasan"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/kpsg.com\/wawasan\/pentingnya-omnichannel-dalam-cxaas\/","url":"https:\/\/kpsg.com\/wawasan\/pentingnya-omnichannel-dalam-cxaas\/","name":"Omnichannel dalam CXaaS - Integrasi Pengembangan Bisnis","isPartOf":{"@id":"https:\/\/kpsg.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/kpsg.com\/wawasan\/pentingnya-omnichannel-dalam-cxaas\/#primaryimage"},"image":{"@id":"https:\/\/kpsg.com\/wawasan\/pentingnya-omnichannel-dalam-cxaas\/#primaryimage"},"thumbnailUrl":"https:\/\/kpsg.com\/wp-content\/uploads\/2024\/06\/Juni-Artikel-7-Pentingnya-Omnichannel-dalam-CXaaS.webp","datePublished":"2024-06-12T03:00:18+00:00","dateModified":"2026-05-29T01:57:17+00:00","description":"Pembahasan kali ini, kita akan mengeksplorasi bagaimana implementasi strategi omnichannel dalam Customer Experience as a Service (CXaaS) secara mendalam","breadcrumb":{"@id":"https:\/\/kpsg.com\/wawasan\/pentingnya-omnichannel-dalam-cxaas\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/kpsg.com\/wawasan\/pentingnya-omnichannel-dalam-cxaas\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/kpsg.com\/wawasan\/pentingnya-omnichannel-dalam-cxaas\/#primaryimage","url":"https:\/\/kpsg.com\/wp-content\/uploads\/2024\/06\/Juni-Artikel-7-Pentingnya-Omnichannel-dalam-CXaaS.webp","contentUrl":"https:\/\/kpsg.com\/wp-content\/uploads\/2024\/06\/Juni-Artikel-7-Pentingnya-Omnichannel-dalam-CXaaS.webp","width":1320,"height":330,"caption":"Omnichannel dalam CXaaS"},{"@type":"BreadcrumbList","@id":"https:\/\/kpsg.com\/wawasan\/pentingnya-omnichannel-dalam-cxaas\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Beranda","item":"https:\/\/kpsg.com\/"},{"@type":"ListItem","position":2,"name":"Wawasan","item":"https:\/\/kpsg.com\/wawasan\/"},{"@type":"ListItem","position":3,"name":"Pentingnya Omnichannel dalam CXaaS"}]},{"@type":"WebSite","@id":"https:\/\/kpsg.com\/#website","url":"https:\/\/kpsg.com\/","name":"KPSG","description":"in Development","publisher":{"@id":"https:\/\/kpsg.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/kpsg.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/kpsg.com\/#organization","name":"KPSG","url":"https:\/\/kpsg.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/kpsg.com\/#\/schema\/logo\/image\/","url":"https:\/\/kpsg.com\/wp-content\/uploads\/2025\/11\/logo-kpsg-website.webp","contentUrl":"https:\/\/kpsg.com\/wp-content\/uploads\/2025\/11\/logo-kpsg-website.webp","width":1200,"height":952,"caption":"KPSG"},"image":{"@id":"https:\/\/kpsg.com\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/kpsg.com\/#\/schema\/person\/58935213e4a583d38864bcfb561eb48e","name":"KPSG Editor","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/kpsg.com\/wp-content\/litespeed\/avatar\/72838b67a03d45cf544b931ee2c5d262.jpg?ver=1784779395","url":"https:\/\/kpsg.com\/wp-content\/litespeed\/avatar\/72838b67a03d45cf544b931ee2c5d262.jpg?ver=1784779395","contentUrl":"https:\/\/kpsg.com\/wp-content\/litespeed\/avatar\/72838b67a03d45cf544b931ee2c5d262.jpg?ver=1784779395","caption":"KPSG Editor"}}]}},"_links":{"self":[{"href":"https:\/\/kpsg.com\/en\/wp-json\/wp\/v2\/posts\/3708","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kpsg.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/kpsg.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/kpsg.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/kpsg.com\/en\/wp-json\/wp\/v2\/comments?post=3708"}],"version-history":[{"count":4,"href":"https:\/\/kpsg.com\/en\/wp-json\/wp\/v2\/posts\/3708\/revisions"}],"predecessor-version":[{"id":6526,"href":"https:\/\/kpsg.com\/en\/wp-json\/wp\/v2\/posts\/3708\/revisions\/6526"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/kpsg.com\/en\/wp-json\/wp\/v2\/media\/4105"}],"wp:attachment":[{"href":"https:\/\/kpsg.com\/en\/wp-json\/wp\/v2\/media?parent=3708"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/kpsg.com\/en\/wp-json\/wp\/v2\/categories?post=3708"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/kpsg.com\/en\/wp-json\/wp\/v2\/tags?post=3708"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}