{"id":3687,"date":"2023-11-09T02:36:21","date_gmt":"2023-11-09T02:36:21","guid":{"rendered":"https:\/\/demo.sitespirit.co\/technical-test-5\/2023\/11\/09\/pentingnya-meningkatkan-kualitas-contact-center-untuk-sambut-peluang-baru\/"},"modified":"2026-05-12T12:08:30","modified_gmt":"2026-05-12T05:08:30","slug":"the-importance-of-improving-contact-center-quality-to-welcome-new-opportunities","status":"publish","type":"post","link":"https:\/\/kpsg.com\/en\/insight\/the-importance-of-improving-contact-center-quality-to-welcome-new-opportunities\/","title":{"rendered":"The importance of improving Contact Center Quality to welcome new opportunities"},"content":{"rendered":"

In this sophisticated digital era, customer service is one of the crucial aspects that can determine the success of a business. The quality of interaction that your company offers through the Contact Center can be a determining factor in whether customers will come back or turn to your competitors.<\/em><\/p>\n\n\n\n

A reliable Contact Center not only facilitates communication, but also enhances the customer experience.<\/p>\n\n\n\n

Deliver better CX through improved Contact Center<\/strong><\/h3>\n\n\n\n

Improve quality Contact Center<\/a> not only does it mean upgrading the technology used, but also really understanding the needs and expectations of your customers. By providing a positive experience, you not only retain existing customers but also attract new customers.<\/p>\n\n\n\n

Interestingly, research shows that 64% of customers are more likely to recommend a brand to others if they get a high-quality experience. Imagine how much positive impact you can achieve by providing satisfactory customer service.<\/p>\n\n\n\n

In addition, in research released by Forbes in 2020, it was proven that 86% of customers are willing to pay more just to get superior service. This shows how valuable a positive experience is in the customer's view.<\/p>\n\n\n\n

How To Improve Your Contact Center?<\/strong><\/h3>\n\n\n\n