{"id":3687,"date":"2023-11-09T02:36:21","date_gmt":"2023-11-09T02:36:21","guid":{"rendered":"https:\/\/demo.sitespirit.co\/technical-test-5\/2023\/11\/09\/pentingnya-meningkatkan-kualitas-contact-center-untuk-sambut-peluang-baru\/"},"modified":"2026-01-26T14:06:17","modified_gmt":"2026-01-26T07:06:17","slug":"the-importance-of-improving-contact-center-quality-to-welcome-new-opportunities","status":"publish","type":"post","link":"https:\/\/kpsg.com\/en\/insight\/the-importance-of-improving-contact-center-quality-to-welcome-new-opportunities\/","title":{"rendered":"The importance of improving Contact Center Quality to welcome new opportunities"},"content":{"rendered":"<p><em>In this sophisticated digital era, customer service is one of the crucial aspects that can determine the success of a business. The quality of interaction that your company offers through the Contact Center can be a determining factor in whether customers will come back or turn to your competitors.<\/em><\/p>\n\n\n\n<p>A reliable Contact Center not only facilitates communication, but also enhances the customer experience.<\/p>\n\n\n\n<p><strong>Deliver better CX through improved Contact Center<\/strong><\/p>\n\n\n\n<p>Improve quality <a href=\"https:\/\/kpsg.com\/en\/contact-center-definition-and-benefits-for-a-business\/\">Contact Center<\/a> not only does it mean upgrading the technology used, but also really understanding the needs and expectations of your customers. By providing a positive experience, you not only retain existing customers but also attract new customers.<\/p>\n\n\n\n<p>Interestingly, research shows that 64% of customers are more likely to recommend a brand to others if they get a high-quality experience. Imagine how much positive impact you can achieve by providing satisfactory customer service.<\/p>\n\n\n\n<p>In addition, in research released by Forbes in 2020, it was proven that 86% of customers are willing to pay more just to get superior service. This shows how valuable a positive experience is in the customer&#039;s view.<\/p>\n\n\n\n<p><strong>How To Improve Your Contact Center?<\/strong><\/p>\n\n\n\n<p>\u2013 Listen to customer feedback<\/p>\n\n\n\n<p>Take the time to listen to what the customer has to say. They are a valuable source of information that can help you improve your service.<\/p>\n\n\n\n<p>- Quality training for agents<\/p>\n\n\n\n<p>Ensure that your team has the necessary skills and knowledge to handle the different types of questions and problems that may arise.<\/p>\n\n\n\n<p>- Integration Of The Latest Technology<\/p>\n\n\n\n<p>It uses the latest technologies such as chatbots, IVR, and advanced analytics systems to gain in-depth insights into customer behavior and communication trends.<\/p>\n\n\n\n<p>- Set clear goals and metrics<\/p>\n\n\n\n<p>Understand what you want to achieve with the Contact Center and how you will measure it. Thus, you can devise the right strategy to achieve these goals.<\/p>\n\n\n\n<p>Improving the Contact Center requires consistent and ongoing efforts. By investing in the right technology, training, and strategies, you can ensure that your customers always get the best experience.<\/p>\n\n\n\n<p>Do not let your customers switch due to unsatisfactory experiences in your company&#039;s Contact Center. Partner with KPSG and find the best Contact Center solution for your business.<\/p>","protected":false},"excerpt":{"rendered":"<p>In this sophisticated digital era, customer service is one of the crucial aspects that can determine the success of a business. The quality of interaction that your company offers through the Contact Center can be a determining factor in whether customers will come back or turn to your competitors.<\/p>","protected":false},"author":3,"featured_media":4119,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[44],"tags":[],"class_list":["post-3687","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-wawasan"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Pentingnya Meningkatkan Kualitas Contact Center untuk Sambut Peluang Baru - KPSG<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kpsg.com\/en\/insight\/the-importance-of-improving-contact-center-quality-to-welcome-new-opportunities\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pentingnya Meningkatkan Kualitas Contact Center untuk Sambut Peluang Baru - KPSG\" \/>\n<meta property=\"og:description\" content=\"Dalam era digital yang serba canggih ini, customer service menjadi salah satu aspek krusial yang dapat menentukan keberhasilan suatu bisnis. 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