{"id":3435,"date":"2026-01-21T21:37:45","date_gmt":"2026-01-21T14:37:45","guid":{"rendered":"https:\/\/kpsg.sitespirit.co\/?post_type=case-study-post&#038;p=3435"},"modified":"2026-02-06T14:12:21","modified_gmt":"2026-02-06T07:12:21","slug":"private-bank","status":"publish","type":"case-study-post","link":"https:\/\/kpsg.com\/en\/case-study\/private-bank\/","title":{"rendered":"Centralized Private Bank Customer Service Management"},"excerpt":{"rendered":"<p>A leading private bank implements an Inbound Call Center System with an integrated ticketing system and access to national scale numbers, resulting in a centralized and standardized customer service.<\/p>","protected":false},"featured_media":5423,"template":"","meta":{"_acf_changed":false},"category-function-case-study":[34],"category-industry-case-study":[30],"solusi-case-study":[47],"class_list":["post-3435","case-study-post","type-case-study-post","status-publish","has-post-thumbnail","hentry","category-function-case-study-customer-service","category-industry-case-study-perbankan","solusi-case-study-bpaas-cc"],"acf":{"konten_latar_belakang_perusahaan":"Sebuah bank swasta ternama menawarkan berbagai macam produk perbankan untuk memenuhi kebutuhan nasabah yang berbeda-beda. Seiring bertambahnya jumlah pelanggan, tantangan baru pun muncul. Mereka perlu mengontrol dan memantau setiap penyelesaian yang diberikan untuk masalah nasabahnya, dari seluruh Indonesia. Untuk memastikan mereka memberikan pengalaman nasabah yang setara dan terbaik, mereka perlu memiliki call center yang terpusat.","gambar_latar_belakang_perusahaan":4698,"konten_kondisi_sebelumnya":"<ul>\r\n \t<li>Informasi (pertanyaan, permintaan, komplain) yang datang dari pelanggan ditangani oleh masing-masing cabang secara langsung.<\/li>\r\n \t<li>Standar layanan, termasuk pemantauan, pengendalian, dan koordinasi di tingkat korporat menjadi tantangan utama bagi mereka dalam mengelola layanan pelanggannya.<\/li>\r\n<\/ul>","konten_tujuan_yang_ingin_dicapai":"<ul>\r\n \t<li>Mereka memiliki cara untuk mempertahankan layanan nasabah yang terstandarisasi, termasuk dalam pengawasan, pengendalian, dan koordinasi di tingkat korporat.<\/li>\r\n<\/ul>","pilih_format_field":"text","content_solusi_yang_diimplementasikan":"KPSG menyediakan Sistem Call Center dengan Sistem Ticketing terintegrasi dan nomor akses dari seluruh Indonesia yang dapat memfasilitasi mereka untuk menerapkan layanan pelanggan terpusat dan menjaga standar layanan untuk klien mereka","solusi_yang_diberikan":[{"konten_solusi_yang_diberikan":"Sistem Inbound Call Center"},{"konten_solusi_yang_diberikan":"Sistem Ticketing"}],"solusi_yang_diimplementasikan":[{"konten_solusi":"<strong>Sistem Inbound Call Center dan Sistem Ticketing<\/strong>\r\n\r\nKPSG menyediakan Sistem Call Center dengan Sistem Ticketing terintegrasi dan nomor akses dari seluruh Indonesia yang dapat memfasilitasi mereka untuk menerapkan layanan pelanggan terpusat dan menjaga standar layanan untuk klien mereka"}],"gambar_solusi_yang_diimplementasikan":4702,"konten_tujuan_tercapai_dengan_sukses":"<ul>\r\n \t<li>Dengan akses secara luas dari seluruh Indonesia, mereka dapat menerapkan layanan profesional di mana customer service mereka dapat melayani seluruh pelanggannya dalam waktu yang bersamaan.<\/li>\r\n \t<li>Sistem customer service yang terpusat membantu mereka dalam meningkatkan pengawasan dan pengendalian yang lebih baik sehingga mereka dapat menyediakan resolusi yang lebih terukur untuk pelanggannya.<\/li>\r\n<\/ul>","statistik_pencapaian":null},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - 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