{"id":3409,"date":"2026-01-20T21:28:35","date_gmt":"2026-01-20T14:28:35","guid":{"rendered":"https:\/\/kpsg.sitespirit.co\/?post_type=case-study-post&#038;p=3409"},"modified":"2026-02-07T09:31:26","modified_gmt":"2026-02-07T02:31:26","slug":"transportation-company","status":"publish","type":"case-study-post","link":"https:\/\/kpsg.com\/en\/case-study\/transportation-company\/","title":{"rendered":"Route to Efficiency With ARSI Omni"},"excerpt":{"rendered":"<p>ARSI solutions have empowered this leading Indonesian transportation company to successfully integrate its contact center services. This initiative has significantly enhanced the effectiveness of live agents and operational efficiency. It marks an innovative leap in delivering premium service to the community.<\/p>","protected":false},"featured_media":5432,"template":"","meta":{"_acf_changed":false},"category-function-case-study":[34],"category-industry-case-study":[33],"solusi-case-study":[47],"class_list":["post-3409","case-study-post","type-case-study-post","status-publish","has-post-thumbnail","hentry","category-function-case-study-customer-service","category-industry-case-study-lainnya","solusi-case-study-bpaas-cc"],"acf":{"konten_latar_belakang_perusahaan":"Salah satu perusahaan transportasi yang berperan vital dalam menyambungkan jantung ibu kota dengan suburbannya. Beroperasi sejak 2008, menghadirkan integrasi canggih antarmoda transportasi, sehingga menjadi tulang punggung mobilitas perkotaan, memudahkan pergerakan harian ratusan ribu penduduk.","gambar_latar_belakang_perusahaan":4703,"konten_kondisi_sebelumnya":"<ul>\r\n \t<li>Manajemen contact center terpisah antara layanan suara (voice) dan non-suara (non-voice), mengakibatkan layanan kepada pelanggan yang kurang optimal.<\/li>\r\n \t<li>Kondisi tersebut juga berdampak pada kebutuhan live agent yang tinggi, sehingga efisiensi operasional belum maksimal.<\/li>\r\n<\/ul>","konten_tujuan_yang_ingin_dicapai":"<ul>\r\n \t<li>Integrasi optimal antara manajemen contact center voice dan non-voice, untuk meningkatkan efisiensi operasional.<\/li>\r\n<\/ul>","pilih_format_field":"text","content_solusi_yang_diimplementasikan":"ARSI Omni membawa revolusi dalam manajemen contact center dengan menggabungkan layanan voice dan non-voice dalam satu platform. Fitur manajemen agen yang inovatif memungkinkan pengelolaan efisien terhadap seluruh agen, baik untuk menangani pertanyaan voice maupun non-voice. Dengan ARSI Omni, kebutuhan akan live agent dapat dioptimalkan, menghasilkan interaksi yang lebih lancar dan responsif dengan pelanggan, mengeliminasi hambatan dalam layanan customer service tradisional.","solusi_yang_diberikan":[{"konten_solusi_yang_diberikan":"ARSI Omni"}],"solusi_yang_diimplementasikan":[{"konten_solusi":"<strong>Optimalisasi Layanan Contact Center dengan ARSI Omni<\/strong>\r\n\r\n<strong>ARSI Omni<\/strong> membawa revolusi dalam manajemen contact center dengan menggabungkan layanan voice dan non-voice dalam satu platform. Fitur manajemen agen yang inovatif memungkinkan pengelolaan efisien terhadap seluruh agen, baik untuk menangani pertanyaan voice maupun non-voice. Dengan ARSI Omni, kebutuhan akan live agent dapat dioptimalkan, menghasilkan interaksi yang lebih lancar dan responsif dengan pelanggan, mengeliminasi hambatan dalam layanan customer service tradisional."}],"gambar_solusi_yang_diimplementasikan":4705,"konten_tujuan_tercapai_dengan_sukses":"<ul>\r\n \t<li>Kini, komunikasi menjadi lebih lancar, berkat layanan voice dan non-voice di contact center yang terintegrasi dengan sukses<\/li>\r\n \t<li>Bersama ARSI, perusahaan ini mampu mengoptimalkan peran dan kebutuhan rekrutmen\/training live agent mereka.<\/li>\r\n \t<li>Implementasi ARSI telah membawa efisiensi operasional yang signifikan bagi perusahaan transportasi ini; kualitas layanan ditingkatkan dan biaya operasional direduksi.<\/li>\r\n<\/ul>","statistik_pencapaian":[{"angka_statistik":"50%","title_statistik":"Efisiensi dalam Pengelolaan Tim Leader"}]},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Bergerak Menuju Efisiensi dengan ARSI Omni - KPSG<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kpsg.com\/en\/case-study\/transportation-company\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Bergerak Menuju Efisiensi dengan ARSI Omni - KPSG\" \/>\n<meta property=\"og:description\" content=\"Solusi ARSI mendukung perusahaan transportasi terkemuka di Indonesia ini sehingga berhasil mengintegrasikan layanan contact center. 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