{"id":3404,"date":"2026-01-20T21:10:32","date_gmt":"2026-01-20T14:10:32","guid":{"rendered":"https:\/\/kpsg.sitespirit.co\/?post_type=case-study-post&#038;p=3404"},"modified":"2026-02-07T09:32:35","modified_gmt":"2026-02-07T02:32:35","slug":"optimize-operational-costs-with-arsi-smartbot","status":"publish","type":"case-study-post","link":"https:\/\/kpsg.com\/en\/case-study\/optimize-operational-costs-with-arsi-smartbot\/","title":{"rendered":"Optimize Operational Costs with ARSI Smartbot"},"excerpt":{"rendered":"<p>With ARSI Smartbot, a private bank has successfully innovated and achieved cost efficiency in its internal communications. Thousands of questions from employees every day are handled efficiently by ARSI Smartbot.<\/p>","protected":false},"featured_media":5434,"template":"","meta":{"_acf_changed":false},"category-function-case-study":[36],"category-industry-case-study":[30],"solusi-case-study":[46],"class_list":["post-3404","case-study-post","type-case-study-post","status-publish","has-post-thumbnail","hentry","category-function-case-study-internal-helpdesk","category-industry-case-study-perbankan","solusi-case-study-cxaas"],"acf":{"konten_latar_belakang_perusahaan":"Berkomitmen untuk berinovasi, sebuah bank swasta di Indonesia memanfaatkan keunggulan digitalisasi untuk memberikan pengalaman perbankan modern kepada para nasabahnya. Tak heran, bank yang telah berdiri selama lebih dari 60 tahun ini menjadi pilihan banyak orang untuk kebutuhan finansial mereka. Seiring dengan pertumbuhan bisnis yang meningkat pesat, kebutuhan jumlah karyawan turut bertambah, begitu pula dengan kebutuhan agent internal helpdesk yang membantu karyawan menangani pertanyaan dan permasalahan mereka.","gambar_latar_belakang_perusahaan":4714,"konten_kondisi_sebelumnya":"<ul>\r\n \t<li>Seiring pertumbuhan bisnis yang pesat, jumlah karyawan pun bertambah, termasuk agent internal helpdesk.<\/li>\r\n \t<li>Namun, semakin banyak agent yang diperlukan, biaya operasional pun ikut membengkak.<\/li>\r\n \t<li>Oleh karena itu, diperlukan solusi cerdas untuk efisiensi biaya SDM, tanpa mengorbankan kualitas layanan.<\/li>\r\n<\/ul>","konten_tujuan_yang_ingin_dicapai":"<ul>\r\n \t<li>Menghadirkan solusi cerdas untuk mengurangi beban SDM, untuk mengatasi biaya operasional internal helpdesk yang melonjak akibat kebutuhan agent yang meningkat.<\/li>\r\n<\/ul>","pilih_format_field":"text","content_solusi_yang_diimplementasikan":"Dengan ARSI Smartbot, babak baru dalam pelayanan internal helpdesk dimulai. Smartbot ini mampu bekerja mandiri menjawab FAQ karyawan, dan bekerjasama dengan agent untuk membantu mengatasi permasalahan karyawan yang lebih kompleks. Hal ini mengurangi beban kerja agent, sekaligus mengurangi kebutuhan akan penambahan jumlah agent dalam internal helpdesk. Dengan demikian, biaya operasional pun dapat lebih efisien.","solusi_yang_diberikan":[{"konten_solusi_yang_diberikan":"ARSI Smartbot"}],"solusi_yang_diimplementasikan":[{"konten_solusi":"<strong>ARSI Smartbot<\/strong>\r\n\r\nDengan ARSI Smartbot, babak baru dalam pelayanan internal helpdesk dimulai. Smartbot ini mampu bekerja mandiri menjawab FAQ karyawan, dan bekerjasama dengan agent untuk membantu mengatasi permasalahan karyawan yang lebih kompleks. Hal ini mengurangi beban kerja agent, sekaligus mengurangi kebutuhan akan penambahan jumlah agent dalam internal helpdesk. Dengan demikian, biaya operasional pun dapat lebih efisien."}],"gambar_solusi_yang_diimplementasikan":4715,"konten_tujuan_tercapai_dengan_sukses":"Setelah bank tersebut menerapkan chatbot pada helpdesk internalnya, beban kerja tim helpdesk menjadi lebih ringan. Kini, kebutuhan untuk menambah agent di helpdesk internal pun berkurang. Saat ini, ribuan topik pertanyaan sudah dapat dikuasai oleh chatbot, yang semakin mengurangi kebutuhan akan agent. Sebagai hasilnya, tercapai efisiensi biaya yang optimal.","statistik_pencapaian":null},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Optimalkan Biaya Operasional dengan ARSI Smartbot - KPSG<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kpsg.com\/en\/case-study\/optimize-operational-costs-with-arsi-smartbot\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Optimalkan Biaya Operasional dengan ARSI Smartbot - KPSG\" \/>\n<meta property=\"og:description\" content=\"Bersama ARSI Smartbot, sebuah bank swasta berhasil melakukan inovasi dan efisiensi biaya untuk komunikasi internal perusahaan. 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