{"id":3397,"date":"2026-01-20T20:53:51","date_gmt":"2026-01-20T13:53:51","guid":{"rendered":"https:\/\/kpsg.sitespirit.co\/?post_type=case-study-post&#038;p=3397"},"modified":"2026-02-06T14:18:26","modified_gmt":"2026-02-06T07:18:26","slug":"information-at-your-fingertips-with-arsi-smartbot","status":"publish","type":"case-study-post","link":"https:\/\/kpsg.com\/en\/case-study\/information-at-your-fingertips-with-arsi-smartbot\/","title":{"rendered":"Information at Your Fingertips with ARSI Smartbot"},"excerpt":{"rendered":"<p>Discover how ARSI Smartbot helps provide convenience for customers of a state-owned multifinance company in obtaining the information they need. No need to search through articles or websites. Information can be easily obtained through a chatroom.<\/p>","protected":false},"featured_media":5426,"template":"","meta":{"_acf_changed":false},"category-function-case-study":[34],"category-industry-case-study":[32],"solusi-case-study":[46],"class_list":["post-3397","case-study-post","type-case-study-post","status-publish","has-post-thumbnail","hentry","category-function-case-study-customer-service","category-industry-case-study-multifinance","solusi-case-study-cxaas"],"acf":{"konten_latar_belakang_perusahaan":"Sebuah perusahaan multifinance yang merupakan anak usaha dari sebuah bank BUMN menawarkan kemudahaan dalam memperoleh pendanaan untuk berbagai keperluan. Hal ini meliputi pembiayaan mobil dan motor, serta kebutuhan lainnya.","gambar_latar_belakang_perusahaan":4726,"konten_kondisi_sebelumnya":"<ul>\r\n \t<li>Sebelumnya, nasabah dan calon nasabah mendapatkan informasi layanan dan produk melalui website, media sosial, atau melalui call center.<\/li>\r\n<\/ul>","konten_tujuan_yang_ingin_dicapai":"<ul>\r\n \t<li>Nasabah dan calon nasabah dapat mengakses informasi terkait layanan dan produk dengan mudah melalui ruang obrolan.<\/li>\r\n \t<li>Memudahkan nasabah dan calon nasabah mendapatkan informasi seolah-olah mereka sedang berinteraksi langsung dengan live agent.<\/li>\r\n<\/ul>","pilih_format_field":"text","content_solusi_yang_diimplementasikan":"Implementasi ARSI Smartbot dilakukan pada website perusahaan, Whatsapp resmi perusahaan, serta Facebook Messanger resmi perusahaan. Nasabah dan calon nasabah kini dapat mendapatkan informasi dengan mudah dengan mengakses ruang obrolan di website, Whatsapp, ataupun Facebook Messanger.","solusi_yang_diberikan":[{"konten_solusi_yang_diberikan":"ARSI Smartbot"}],"solusi_yang_diimplementasikan":[{"konten_solusi":"<strong>ARSI Smartbot<\/strong>\r\n\r\nImplementasi ARSI Smartbot dilakukan pada website perusahaan, Whatsapp resmi perusahaan, serta Facebook Messanger resmi perusahaan. Nasabah dan calon nasabah kini dapat mendapatkan informasi dengan mudah dengan mengakses ruang obrolan di website, Whatsapp, ataupun Facebook Messanger."}],"gambar_solusi_yang_diimplementasikan":4727,"konten_tujuan_tercapai_dengan_sukses":"<ul>\r\n \t<li>Dengan dukungan chatbot, nasabah dan calon nasabah dapat menemukan informasi yang mereka butuhkan dengan lebih cepat dan praktis, dibandingkan ketika mereka harus menelusuri website atau sosial media secara manual.<\/li>\r\n \t<li>Selain itu, implementasi chatbot juga mampu meringankan beban kerja pada call center perusahaan.<\/li>\r\n<\/ul>","statistik_pencapaian":null},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Informasi dalam Genggaman dengan ARSI Smartbot - KPSG<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kpsg.com\/en\/case-study\/information-at-your-fingertips-with-arsi-smartbot\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Informasi dalam Genggaman dengan ARSI Smartbot - KPSG\" \/>\n<meta property=\"og:description\" content=\"Pelajari bagaimana ARSI Smartbot membantu memberikan kemudahan bagi nasabah perusahaan multifinance dalam mendapatkan informasi yang mereka butuhkan. 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