Every modern company faces the same challenge: maintaining operational efficiency without compromising service quality or losing focus on core business strategies. Amid constant pressure to innovate, accelerate processes, and improve customer experience, the BPO or Business Process Outsourcing model has proven to be an effective solution. BPO allows companies to delegate certain non-core business processes… Read more

Customers now interact with brands through multiple channels, not just one. They might start a conversation through live chat, continue it on social media, and complete a transaction via email or phone. The challenge for businesses is to maintain consistent service across all these channels so that customers receive the same high-quality experience everywhere.  This… Read more

Egeroo, salah satu Business Unit dari KPSG Group, telah sukses menghadirkan solusi chatbot untuk salah satu bank digital terpopuler di Indonesia, Jenius dari Bank BTPN. Read more

(Makati-Philippines, 31st August 2016) To address KPSG Group vision to be the leading Business Process Services Company in Region, KPSG International Inc. Read more