Category: Customer Experience
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How to Optimize Sales and Customer Service with a CRM Application
In an increasingly competitive business environment, companies are expected to deliver fast service while also driving sustainable sales growth. However, without an integrated system, many potential customers are missed, and workflows become inefficient. This is where a CRM application (Customer Relationship Management) plays a vital role. It helps companies manage customer relationships comprehensively, from data… Read more
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Optimize Customer Experience with a CRM Application
A CRM application (Customer Relationship Management) has become one of the core components of modern business strategy. This system helps companies understand customer behavior, manage interactions across multiple channels, and create a consistent customer experience throughout the entire journey. In today’s business landscape, competitive advantage is no longer determined solely by products or pricing, but… Read more
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Building Your 2026 Contact Center Budget: ITO vs BPO
Categories: Customer ExperienceAs 2026 approaches, many companies in Indonesia are beginning to re-evaluate their contact center investment strategies. Amid shifting customer expectations, advances in AI technology, and the growing pressure to improve operational efficiency, one key question arises: what is the best strategy for the contact center of the future — ITO (Information Technology Outsourcing) or BPO… Read more
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Strategies for Managing Customer Service More Efficiently with an Omnichannel Platform
As modern businesses continue to evolve, customers now expect service that is fast, consistent, and available across multiple channels. They may reach out through phone, live chat, social media, email, or instant messaging apps, expecting the same level of responsiveness and quality in every interaction. This growing expectation makes efficiency in customer service management more… Read more
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7 Ways to Maximize Live Chat for a More Productive Customer Support Team
Categories: Customer ExperienceCustomer service moves fast, and customers expect instant answers. Speed and accuracy have become the cornerstones of great support, making live chat an essential tool for teams to deliver quick, solution-driven responses. However, simply activating live chat on your website is not enough. To truly boost productivity, businesses need a solid strategy that ensures every… Read more
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Live Chat: The Real-Time Solution for Modern Customer Service
Instant communication has become the new standard in customer service. Many businesses now rely on live chat as an efficient and responsive real-time communication solution. For customer service teams, live chat is not just an additional feature. It has become a key foundation for delivering an outstanding customer experience. Accessible through websites, mobile apps, and… Read more
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Beyond Cost Savings: Strategic Value of BPO in BFSI
Categories: Customer ExperienceIn a world that’s changing at an incredible pace, Business Process Outsourcing (BPO) has become an essential solution for players in the Banking, Financial Services, and Insurance (BFSI) sector. Its role today goes far beyond cost reduction — it delivers strategic value that helps BFSI companies transform and adapt to dynamic market shifts. BPO: More… Read more
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Delivering Smarter Customer Experiences in BFSI with AI Contact Centers
Categories: Customer ExperienceProviding standard service to customers is no longer enough — today, companies in the BFSI sector are expected to deliver Customer Experience that is faster, more personal, and more efficient. To achieve this, the right initiative is to optimize the contact center with AI-driven solutions. Why AI in the Contact Center? The BFSI sector faces… Read more
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Don’t Wait Until You Lose Customers: It’s Time to Elevate Your Customer Support Service
Categories: Customer ExperienceBelieve it or not, customer experience (CX) has become one of the biggest success factors for modern businesses. An underperforming contact center can frustrate customers, reduce loyalty, and even impact revenue. KPSG provides integrated, professional contact center solutions to help companies enhance service quality, operational efficiency, and customer satisfaction. 1. Customers Wait Too Long for… Read more
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8 Popular Outsourcing Jakarta Services that Help Companies Enhance Customer Experience
Business competition in Jakarta is becoming increasingly intense. Companies are expected not only to maintain operational efficiency but also to deliver the best possible service to their customers. This challenge grows more complex as customer interactions increase across multiple channels, while businesses must remain focused on their core strategies. This is where outsourcing Jakarta emerges… Read more