CASE STUDY OF A LEADING Health Laboratory
COMPANY BACKGROUND
Being one of the established health laboratories since 1973, it has demonstrated a strong commitment to delivering the best examination results, making it the best and largest Clinical Laboratory network in Indonesia.
Previous Condition
- Utilizing another chatbot provider with menu-based limitations.
- Customers receive limited information when they ask questions to the chatbot.
Objective to be Achieved
- By implementing a chatbot that can interact and answer customer questions in free-text based, this health laboratory has been able to provide the best service to customers, improving their experience and expanding the range of topics that the chatbot can handle.
Seamless Interaction with Customers without Barriers
The implementation of the chatbot leverages the popular instant messaging platform in Indonesia, WhatsApp, as the primary communication channel. Through the use of a free-text based chatbot, customers can interact with the chatbot as if they were interacting with an online customer service, without being limited by predefined menus.
AI Technology
Objectives Successfully Achieved
- Through the implementation of an intelligent chatbot, a greater number of questions have been successfully answered in free-text based.
- Increased customer experience and satisfaction in interacting with this health laboratory.
400.000+
Incoming Chat
69%
of chats accurately answered by the chatbot.
OTHER CASE STUDIES
