The difference between the traditional method of Business Process Outsourcing (BPO) and Business Process as a Service (BPaaS) lies in a critical determining factor: technology.
Definition of BPO that has long been known to the public in the business world
When your company entrusts routine operational activities such as payroll, recruitment, contact centers, and telemarketing to a third party, this is what is generally referred to as BPO. BPO arrived in the industry as a solution for various routine operational processes. Thanks to the presence of BPO, internal stakeholders in a company’s organization can focus on strategic matters and other important decision-making within the company.
So, why is there now a term BPaaS as well?
Business Processing as a Service (BPaaS) is the provision of Business Process Outsourcing (BPO) services through technology, such as the internet and cloud-based software. With BPaaS, technology automates and simplifies these processes, and you have direct access and control via the cloud.
Taking advantage of the benefits of information technology, BPaaS offers a compact and affordable option to meet a company’s operational needs. This is a more efficient and effective model for your business’s advancement, as the processes can be tailored to your needs, and your company only pays for the services it receives.
What is its implementation like?
BPaaS offers higher flexibility, as you can easily adjust or change the services you use according to your business needs. In addition, BPaaS also has the ability to quickly scale operations according to your company’s growth and needs.
The core of BPaaS: cutting-edge technology through the use of technology, BPaaS can save your company’s operational expenses. BPaaS providers, such as KPSG Group, have access to the latest technology and can implement automation to simplify processes and reduce costs.
Through the implementation of this technology, BPaaS can generate significant time and cost savings through increased efficiency. You can achieve this for the company, without having to make large investments in its IT infrastructure. Furthermore, a good BPaaS partner will provide a strong security layer and compliance in accordance with industry standards to protect your business data and information.
As we all know, efficient processes are a critical element for any business. Learn how the BPaaS model can be key to significantly enhancing growth for any business together with KPSG.