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2014

  • Established a new subsidiary company, PT Dunia Kerja Indonesia, as a new HR portal with Jobsworld.com brand.
  • Acquired a Human Resource Information System company and establish it under a new name, PT Solusi Karya Insani, with solutions in Manpower Planning, Payroll, Recruitment, Human Capital Development, and Training.
  • Acquired an Architecture and Interior Design company and establish it under a new name, PT Kontinum Global Studio, with services in Feasibility Studies, Urban Design, Building Design, Interior Design, and Construction Management.

2013

  • Successfully establish 500 telemarketing and inbound sales workstations for one of the biggest state-owned bank in Indonesia with several top ten insurance partner

2011

  • Initiating strategic alliance with the biggest worldwide Payroll Services Provider - ADP Streamline.
  • Successfully establish 500 telemarketing and inbound sales workstations for one of the biggest state-owned bank in Indonesia with several top ten insurance partner.
  • Launching of KPSG owned Contact Center Building at BSD Tangerang area, that accommodates more than 500 contact center workstations.

2010

  • On top of Surabaya and Bandung, KPSG expanded its Nation-Wide branches to Tangerang, Semarang, Yogyakarta, Malang, Medan, Samarinda and Makassar.
  • As part of KPSG CSR program improvement, KPSG initiated BPO Telefundraising for a leading UN Agency.

2009

  • Successfully providing advanced BPO Services for Telecollection, Inbound Order Taking, and Customer Data Telecleansing.
  • Appointed by Telkom to be an E1 Telkom usage aggregator, as a complementary services to the 500XYZ and 140XY Contact Center Number and Contact Center Services.
  • ISO 9001:2008 Certified in Integrated Outsourcing Services (Contact Center Services, Business Process Outsourcing Services, and Human Resources Services) as improvement of previous ISO 9001:2000 certified in 2008.

2008

  • KPSG successfully providing Bancassurance Telemarketing Services that requires higher and advanced service delivery, quality, and compliance requirements for Banking and Insurance partner simultaneously.

2007

  • Significant milestone achievement to KPSG vision to be a leading outsourcing company in regional country by entering into a regional business deal arrangement.
  • The adoption of Project Management approach in KPSG service delivery and project performance monitoring

2006

  • KPSG entered into a new market segment by providing one of the biggest cellular operator in Indonesia, with Managed Operation Contact Center Services.
  • KPSG R&D successfully leveraged OnTraceĀ® system functionality to Telesurvey environment.

2004

  • Started to enter into Business Process Outsourcing (BPO) Services Credit Initiation process by providing Pre-screened & Data Entry for Banking client

2003

  • Successful development of OnTraceĀ® Contact Center System Application including IVR Technology, which was officially launched by Menkominfo. This has resulted in a significant market penetration to banking client and an initial entrance to the first insurance telemarketing client.

2002

  • 100% shares acquisition from previous owner, and started to improve the Contact Center Services to the existing Banking clients.
  • Appointed as a certified provider of 140XY Contact Center Number by Menkominfo.

1990

  • KPSG as the first and leading Outsourcing Provider in Indonesia.