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KPSG Inbound Contact Center Services provides systemized inbound contact center which covers various types of inbound contact center functions such as Customer Service, Order Taking/Inbound Sales, and Help Desk.

In addition, as a complement services, clients may also subscribe various alternatives of Contact Center hotline number such as 140XY and 500XYZ, in order to increase the customer's awareness toward client's corporate and call center image.

Currently, KPSG has provided the Inbound Contact Center Services for clients from various industries such as Financial, Food & Beverage, Electronics, Automotive, and others.

CUSTOMER SERVICE

Derived from the philosophy of Customer Relationship Management (CRM), KPSG Customer Service are designed to cover the front-end call interaction between client and its customers. KPSG provides a centralized & systemized inbound contact center to serve the customers who may contact for the purpose of service inquiries, information requests, or complaints.

KPSG Customer Service may be applicable in several environments such as Banking, Insurance, Bancassurance, IT, Electronics, Consumer Goods, etc.

ORDER TAKING/INBOUND SALES

In 2009, KPSG expanded its services into Food & Beverage (F&B) Industry by providing Order Taking Services and now KPSG has been serving top-10 brands in F&B Industry, on top of other companies from other relevant industry.

Order Taking Services which are similar in nature as Inbound Sales Services, covers end-to-end process starting from handling pre-order/order call, provisioning relevant information/promotion, approaching customers, creating order/sales form, and sending the order to the nearest outlet/any other back-end unit responsible for product/service delivery.

KPSG Order Taking/Inbound Sales Services may be applicable in several environments such as F&B, Banking, Insurance, Bancassurance,Travel, etc.

HELP DESK

As an additional function to Customer Services, KPSG also provides Help Desk Services for Clients who would like to record, control and monitor issue/service inquiries status of its customers.

KPSG Help Desk Services may be applicable in several environments such as IT, Electronics, Heavy Equipments, etc.

Inbound Contact Center

KPSG Inbound Contact Center Services provides systemized inbound contact center which covers various types of inbound contact center functions such as Customer Service, Order Taking/Inbound Sales, and Help Desk. view more

Outbound Contact Center

KPSG has been providing Outbound Contact Center Services since 1990 and now KPSG has the experience in providing the services for various industries such as Banking, Insurance, Bancassurance, Non Profit Organization, and others. view more