Contact Center Services are KPSG’s crown jewel services, which provide resources such as:

  • Contact Center System Application
  • Hardware and Telephony Infrastructure
  • Contact Center Premises and Facility
  • Telco Usage and Management

KPSG Contact Center Services cover functions for both Inbound (Customer Service, Help Desk, Inbound Sales, Order Taking) and Outbound (TeleMarketing, TeleSurvey, TeleCollection, TeleCleansing).

The services are arranged in Resource Provisioning Model in which KPSG is responsible to provide the Contact Center resources with guaranty on quality and service availability as provided in the Service Level Agreement (SLA) agreed by both Client and KPSG.

By implementing KPSG In-housed Contact Center System Application – OnTrace® which is fully supported by KPSG In-housed IT team, the services are proven to support many high profile clients in various industries, especially Banking and Insurance.

In addition to OnTrace© System Application, KPSG has a collaboration with some leading principles in providing off-the-shelf Contact Center System Application; and therefore provides other alternatives for prospective clients based on their requirements.

In terms of Contact Center Facility, KPSG has been experienced in providing Contact Center premises area and construction, which alternatively may be developed in client’s owned location, in client’s preferred location, or in KPSG’s site.

The facility may be customized following the contact center area standard quality, compliance policy and also client’s security policy.

KPSG Telco Usage dan Management Services complement the “Turn key Solution” Contact Center Services, which provides the E1 Telco Digital network service with Telkom provider basis.

Currently, KPSG Contact Center has grown to around 2.000 workstation seats that are spread in several centers of operation site.

And eventually, as a complementary to KPSG Contact Center Services, Clients may also subscribe other relevant services, which are:

  • Contact Center Human Resources Services
  • Contact Center BPO Services

Outbound Contact Center

KPSG has been providing Outbound Contact Center Services since 1990 and now KPSG has the experience in providing the services for various industries such as Banking, Insurance, Bancassurance, Non Profit Organization, and others.

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Inbound Contact Center

KPSG Inbound Contact Center Services provides systemized inbound contact center which covers various types of inbound contact center functions such as Customer Service, Order Taking/Inbound Sales, and Help Desk.

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