Nowadays, more companies both local and regional are increasingly looking for a reliable partner who has the capability to provide not only the required resources, but also capable in managing some portion of their business function.
KPSG Business Process (BPO) Services is the answer to those requirements.
By means of BPO arrangement, the delivery of KPSG services focuses on the operation management and target performance achievement based on the Standard Operating Procedure (SOP) and Service Level Agreement (SLA) of the outsourced processed as agreed by client and KPSG.
Through this arrangement, KPSG is fully responsible to provide the human resources, technology resources, and supporting facilities that are required to support the implementation of the BPO Services.
KPSG BPO Services shall include the following services:
BPO Contact Center Services
KPSG BPO Contact Center Services cover the Managed Operation of all Contact Center Function for Inbound and/or Outbound, such as BPO TeleMarketing, BPO TeleCollection, BPO TeleCleansing, BPO TeleSurvey, BPO TeleFundraising, BPO Order Taking and BPO Customer Service.
Payroll Process Services
KPSG Payroll Process Services provides payroll calculation process which includes take home pay, income tax, and social security calculations to comply with the applicable employment legislation and taxation regulation. In addition, this process covers the provision of hardcopy payslip or e-payslip, payroll reports up to income tax reports and social security reports, based on the Service Level Agreement (Accuracy dan Timeliness) agreed by Client and KPSG.
KPSG's proven Payroll Process Services since 1990 has been a strong foundation for an establishment of a strategic alliance with ADP Streamline - the World's largest payroll processing services company and KPSG has been successfully serving around 100 clients for more than 10.000 payslips and statutory records on monthly basis.
Data Capture Management Services
KPSG Data Capture Management Services manage the activity of converting the data from hardcopy format into the softcopy format. These services provide clients with standardized data captured result as per agreed SLA accuracy and timeliness of data capture result.
Systemized Double Data Entry method
KPSG Data Capture Management Services may be applied in the Credit Initiation Process for Credit Cardand Personal Loan Application in the banking industry and in the Policy Initiation Process for Policy Issuance in the insurance industry.
In addition, these services can also be applicable for other process operation that involves a lot of forms which requires data entry/capture.