Nowadays, more companies both local and regional are increasingly looking for a reliable partner who has the capability to provide not only the required resources, but also capable in managing some portion of their business function.

KPSG Business Process (BPO) Services is the answer to those requirements.

By means of BPO arrangement, the delivery of KPSG services focuses on the operation management and target performance achievement based on the Standard Operating Procedure (SOP) and Service Level Agreement (SLA) of the outsourced processed as agreed by client and KPSG.

Through this arrangement, KPSG is fully responsible to provide the human resources, technology resources, and supporting facilities that are required to support the implementation of the BPO Services.

KPSG BPO Services shall include the following services:

  • BPO Contact Center Services
  • Payroll Process Services
  • Data Capture Management Services

BPO Contact Center

KPSG BPO Contact Center Services cover the Managed Operation of all Information Technology Function for Inbound and/or Outbound, such as BPO TeleMarketing, BPO TeleCollection, BPO TeleCleansing, BPO TeleSurvey, BPO TeleFundraising, BPO Order Taking and BPO Customer Service.

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Payroll Process

KPSG Payroll Process Services provides payroll calculation process which includes take home pay, income tax, and social security calculations to comply with the applicable employment legislation and taxation regulation.

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Data Capture Management

KPSG Data Capture Management Services manage the activity of converting the data from hardcopy format into the softcopy format. These services provide clients with standardized data captured result as per agreed SLA accuracy and timeliness of data capture result.

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