KPSG was established in 1990 as the first and leading outsourcing provider in Indonesia, started its business in the area of Human Resource Services, manual Payroll Process Services and traditional Contact Center Services.
Ever since Titan Group's acquisition in 2002, KPSG started its transition from a traditional outsourcing provider to a Business Management Services provider by initiating several service improvements. One of the most significant is the launching of KPSG Inhoused Contact Center System Application OnTrace® which resulted in the success penetration of KPSG Contact Center Services.
Within almost 30 year of operations, KPSG has been serving many premium clients, 250 active clients and 350 active recurring projects, especially from banking and insurance industries (both local and multinational companies). KPSG has 5,000 Managed Services Employees; 2,000 Contact Center Seat; 12 Recruitment Centers Nationwide; 3 Payroll Processing Centers; 1,000 m² Interior Workshop Center.
Additionally, KPSG expanded its Payroll Process Services by initiating strategic alliance with the biggest worldwide Payroll Services company - ADP Streamline. ADP Employer Services International provides multi-country payroll outsourcing services through ADP Streamline® www.adp.com/streamline. Today, KPSG has been successfully serving around 100 payroll clients for around 15,000 payslips and statutory records on monthly basis.
With headquarter based in Jakarta, KPSG commits to provide excellent service quality and accessibility to its clients. KPSG expanded its national base to 10 branches in Tangerang, Medan, Palembang, Bandung, Semarang, Yogyakarta, Surabaya, Malang, Samarinda, Makassar as well as its international market by having its regional subsidiary company in Makati, Philippines.
Currently, KPSG service deliverables are categorized into 3 (three) services pillars: Human Resources Services, Information Technology Services, and Business Process Services. On top of these main services, KPSG delivers other Services which consist of Architecture & Interior Design, Facility Management, Security & Cleaning Service, Inbound Marketing Agency, and Digital Content Creation & Mobile Learning Platform.
KPSG believes, with the services offered and the long track experience in serving 20++ A-rated banking and insurance clients as well as other non-financial clients, KPSG could support and deliver value for upcoming new projects and expansions for clients, not only to cover national market but also international market with on-shore or off-shore business model.