KPSG was established in 1990 as the first and leading outsourcing provider in Indonesia, started its business in the area of Human Resource Services, manual Payroll Process Services and traditional Contact Center Services.
Eversince Titan Group's full acquisition in 2002, KPSG started its transition from a traditional outsourcing provider to a Business Management Services provider by initiating several service improvements. One of the most significant is the launching of KPSG Inhoused Contact Center System Application OnTrace® which resulted in the success penetration of KPSG Contact Center Services. Currently KPSG has around 2.000 contact center workstation and around 7.000 managed employees, serving many high-profile-clients in Banking and Insurance industry.
Additionally, KPSG expanded its Payroll Process Services by initiating strategic alliance with the biggest worldwide Payroll Services company - ADP Streamline. And now, KPSG has been successfully serving around 100 clients for around 15.000 payslips and statutory records on monthly basis.
As KPSG commitment to provide service quality and accessibility to its clients, KPSG expanded its national base to 10 branches in Jakarta, Medan, Bandung, Semarang, Yogyakarta, Surabaya, Malang, Samarinda, Makassar and Palembang. These expansions are also very supportive in accommodating client’s expansion growth .
Now, KPSG services delivery are categorized into 3 (three) services pillars: Contact Center Services, Human Resources Services, and Business Process Outsourcing (BPO) Services. KPSG believes, with the services offered and the long track experience in serving 20++ A-rated banking and insurance clients as well as other non-financial clients, KPSG could support and deliver value for upcoming new projects and expansions for clients, not only to cover national market but also international market with on-shore or off-shore business model.